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EZContacts Reviews

4.0 Rating 22,043 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

My credit card was charged the day after I placed my order, but when I checked the shipping status 6 days later, the order still had not shipped. I contacted customer service, and was told the items were out of stock, and would be received from the manufacturer in 1 to 2 weeks (with a 5-7 day shipping time frame after that for me to receive the items. I had not received any notice to expect a delay in shipment. When I wrote to customer service to express my displeasure, including asking why my credit card was charged when the item was unavailable, I did not receive a response, but the next day I hot a shipping notice. Clearly, the order fulfillment aspect of this company is not a well-oiled machine. The price was a few dollars cheaper, but the customer service issues made that a false savings. I don't think I will be dealing with this company again.
Helpful Report
Posted 1 month ago
Thank you for sharing your concerns. We apologize for the experience you’ve had with your order. Please note that credit card charges are processed once an order is placed, and shipping times are independent of when the charge is made. Unfortunately, delays in inventory and order fulfillment can sometimes occur, and we regret that we were unable to inform you of the delay sooner. We understand your frustration, and we appreciate your feedback as we work to improve our communication and fulfillment processes. If you have any further questions or concerns, please don’t hesitate to reach out to us. We hope to have the opportunity to serve you better in the future.
Posted 1 month ago
My 10% first time customer coupon was denied because I was already getting a "discounted" price for my order.
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Posted 1 month ago
Thank you for your feedback. Our policy allows for one discount per order, which is standard practice. If an item is already discounted, additional promotions, including the first-time customer coupon, may not be applicable. We strive to provide clear pricing and promotional details, and we regret any confusion. If you have any questions or would like further clarification, please don’t hesitate to reach out to us.
Posted 1 month ago
Customer service was nice, but I am very unimpressed with the weeks long processing time (I ordered non prescription sunglasses on Feb 28 and it just got processed/shipped March 11). Probably won’t buy from here again.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
Helpful Report
Posted 1 month ago
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify. Your order includes custom prescription lenses, which require processing at our lab before shipment. In this case, the lab encountered an issue that required the lenses to be redone, and an email was sent to inform you of the delay. Your order is currently in progress and is expected to ship within the next 5-7 days. We apologize for the inconvenience and appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Posted 1 month ago
Be aware that initial order is teaser discount and future order will be substantially higher cost. Also for supplying personal information for 10% off on initial order this company fails to honor discount.
Helpful Report
Posted 1 month ago
Thank you for your feedback. Please note that some items may already be discounted, making them ineligible for additional promotions, including first-time order discounts. We strive to be transparent about our pricing and promotions, and we apologize for any confusion. If you believe there was an issue with your discount, please reach out to us directly, and we would be happy to review your order.
Posted 1 month ago
Took way too long to ship.
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Posted 1 month ago
They don't tell you that your order of contacts will ship out two weeks after you place the order. What's the point of paying for expedited shipping, when it arrives three weeks after I placed my order.
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Posted 1 month ago
Took over a week for them to ship. Who knows when they will actually arrive.
Helpful Report
Posted 1 month ago
Always very competitive prices from EZContacts, but the shipping is their downfall. Items always take MUCH longer to arrive than advertised even if you pay for expidited shipping. Always reliable but never quick.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your feedback! We’re glad to hear you’re happy with our prices, and we truly apologize for any delays with shipping. Please note that the shipping time is separate from the processing time, and while we strive to get orders out as quickly as possible, some items may take longer to ship than anticipated. We understand how important fast delivery is and appreciate your patience. If there’s anything we can do to improve your experience, please let us know.
Posted 1 month ago
Took way too long for shipping
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Received order quickly but item is defective and still haven't heard back to receive help on an exchange.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We’re sorry to hear that your item arrived defective and that you’ve been waiting for a response. We’ve sent you a free return label so you can send it back at no cost, and we’ll process your exchange as soon as we receive it. If you need any further assistance, please don’t hesitate to reach out.
Posted 1 month ago
Order twice from this site each time major delays with poor communication.
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Posted 1 month ago
I was not told that my contacts were not in stock. I have been waiting for them and actually spent and extra $10 so they would be here in 3-5 days so I was pretty confused as to why they were not here.
Helpful Report
Posted 1 month ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 month ago
My order status sat as “processing” for weeks before finally shipping. Even through contact with the company, nothing was resolved. The only response I received was that it’s taking longer than expected and to wait for a shipping update. Yes, EZ contacts prices are cheaper but at this point, I would’ve rather paid the extra somewhere else to avoid the frustration this company causes.
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Posted 1 month ago
Not kept up with updates and glasses is taking over 2 weeks
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Posted 1 month ago
For ordering glasses, I am disappointed in the processing time, marketing, and lack of availability/response of customer service.
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Posted 1 month ago
I sure didn’t know it’s gonna take this long to get a pair of frames. But the price was good and I know I’ll probably be satisfied.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us and providing feedback. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 month ago
Got it on time but it was the wrong pair of glasses
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
TLDR: They messed up my order but I got my return processed in a timely manner: I don't think I will order from this store again. I ordered some RayBan glasses, RB4222, that have grey gradient lenses. The ones I received are solid grey lenses (an option you cannot order from this company) AND they are perscription glasses. Clearly someone ordered some custom RayBan glasses, returned them, and somehow they ended being sold as standard glasses. Not only did I have to pay shipping to have the wrong glasses sent to me, but I had to pay shipping to return them. To EZcontacts' credit they did process my return quickly. But because they messed up my order and changed me shipping twice I don't expect to order from them again.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We sincerely regret the mix-up with your order and the inconvenience it caused. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. We’d like to look into this further; please email us at help@ezcontacts.com with more of your order details. We want to ensure this is properly addressed. We appreciate your time and hope to hear from you soon.
Posted 1 month ago
Slowest service out of all online companies I’ve used for glasses. They don’t update their website to show product availability. You assume they are in, pay and then 4 days later they tell you thee is a delay. I called and they say the frames aren’t in stock. Terrible experience with no attempt to correct or apology.
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Posted 1 month ago
Hi there, Thank you for your review. We’re sorry to hear you were disappointed with your experience. We want to clarify that there was no delay with your order. The item you selected listed a processing time of 3-5 days, and your order was placed on February 25th and shipped on March 3rd—well within this timeframe. We strive to provide accurate processing estimates and keep customers informed, but we’re always looking for ways to improve. If there’s anything else we can do for you, please don’t hesitate to reach out.
Posted 1 month ago
EZContacts is rated 4.0 based on 22,043 reviews