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EZContacts Reviews

4.0 Rating 22,127 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I would like to know when my contacts will be delivered.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out about your order! We're happy to inform you that it shipped out within the expected timeframe and is now on its way to you. You should receive a shipping confirmation email shortly with detailed tracking information. This will allow you to monitor the progress of your package and estimate its arrival date. In the meantime, if you have any questions or concerns, please don't hesitate to reach out to us at any time! We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
It’s been almost 3 weeks and still haven’t received my order. Frustrating.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Same price for a year supply from your local eye doctor. It’s just convenient to have them deliver to your home and I still don’t not understand why the have points if all they are for are just glasses it should be on all products not just glasses
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are sorry to hear of your frustration regarding the promotions and discounts we offer. While points have specific use cases, and some codes exclude categories, we're working on improvements for a more rewarding experience. Thank you for your patience as we enhance your experience, and please don't hesitate to reach out to us should you have any further inquiries!
Posted 1 year ago
The email I received from the company said that a $25 discount would pop up when checking out my order on the website. It did not such thing and the offer is supposedly good through the month of April.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
My order took about a week to get processed only to be notified that it would take even longer, I am still waiting on an expected delivery date , even tho they did not arrive by the time I needed them
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on January 30th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
I ordered Lumify eyedrops because of the great sale price. I ordered them on January 12 and they are being shipped out today, January 31. I don't undertand why it would take 2 1/2 weeks to ship 2 small bottles of eye drops. From now on, I'll buy them locally.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with receiving a delayed product. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Delayed process even after asking ahead of time if the frames were in stock.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
I purchased my contacts online January 20th and didn’t receive any update via email, text, or phone call for a few days while seeing a pending shipping via DHL. I finally got a response after calling and being told they had a shortage in contacts due to it being the end of the year and those using their insurance maxed out orders. The customer service rep was helpful by saying he’d ship them to me which should take 3-5 days.. well it’s January 29th and I’ve still not received my paid order. It shows they package shitting in the town over at DHL which is 5mi away and still zero sign of them being handed off to the USPS. I’m complaining about this entire process because it is EZContacts contractual agreement with whatever shipping provider and it reflects poorly on them because they didn’t send the contacts in a timely manner. Wish customers could do businesses this way!
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to provide your feedback about EZContacts. We sincerely apologize for the trouble you had with your most recent order and for not receiving an adequate response when trying to contact customer service. We understand how important it is to have a smooth experience and regret that this time around it was not to your satisfaction. To resolve this issue, we will be happy to file a claim on your behalf with the shipping company. Please email us at help@ezcontacts.com and we'll be glad to assist. Once again, we apologize for the inconvenience caused. We highly value your feedback and thank you for being our customer.
Posted 1 year ago
Missed shipment probably will not use Ezcontacts again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay you've experienced with your recent order. We've investigated the matter and found that your package encountered a temporary delay with USPS. However, it is now expected to arrive on January 29th. We understand the inconvenience this may cause, and we appreciate your patience. If you have any questions or concerns, please don't hesitate to reach out to us at any time.
Posted 1 year ago
You wait until you get your money to let the customer know they need their prescription handy. Not cool that you don't let us know BEFORE we order. Unprofessional in my opinion.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you are concerned about why we did not ask you to upload your prescription before processing your payment. We apologize for any inconvenience this may have caused. If you do not have your prescription when you place your order, you can upload it to our website at any time after you checkout by following the link sent to your email. You can also contact us by phone or email and we will be happy to assist you with uploading your prescription. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Takes way to long to receive your glasses
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us regarding your recent order. We understand your concern about the shipping timeframe and sincerely apologize if it didn't meet your expectations. Upon reviewing your order, we see it was placed on January 21st and shipped on January 26th, within our projected timeframe. To better understand your feedback and improve your experience, we would appreciate it if you could share the specific concerns you have about the shipping time. Please email us at help@ezcontacts.com so we can investigate your feedback further. We look forward to hearing from you shortly.
Posted 1 year ago
I hope I didn't get hosed, but I placed an order and when I tried to go back into the site to verify a detail, it wouldn't accept my password. I have tried sexeral times ovwe the past several hours to get a password reset, but to no avail.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us and providing feedback. We're so sorry to hear about the issue with your password. Please email us at help@ezcontacts.com and we'll be glad to get this resolved for you. We look forward to hearing from you shortly.
Posted 1 year ago
The shipment is very deleyed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Website not intuitive. I was unclear whether the order went through - it apparently did not as I received no confirmation email. I bought lenses elsewhere.
Helpful Report
Posted 1 year ago
Hi there, Thanks so much for taking the time to leave a review and letting us know about the issue with your order. We're truly sorry to hear you haven't received your confirmation email. The good news is that your order went through successfully and is being processed. Just in case, we recommend checking your spam folder for the confirmation email – it might have been filtered there inadvertently. If you still can't find it or need further assistance, please don't hesitate to reach out to us directly at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts over two weeks ago. There was no information on the website or with my order confirmation indicating how long it would take to ship them. There were no email communications with updates. It took more than 2 weeks just to ship my contacts and during that 2 weeks I had no unsolicited communications from EZ Contacts. Very disappointing.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We deeply apologize for the lack of communication and shipping delay on your recent order. We understand your frustration and acknowledge we fell short in both transparency and updates. We're taking your feedback seriously and actively improving our processes to ensure that the information on our website reflects the accuracy of our inventory and for our customers to be notified should there be any delays with their orders. We appreciate your patience and understanding with us. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback.
Posted 1 year ago
I have been waiting for a pair of glasses for over a month, the response is that you don't have any in stock every time I have asked about the timing of delivery it is 2 to 3 weeks, very poor service if you don't have stock please remove it from your website.
Helpful Report
Posted 1 year ago
Takes forever to receive your order
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Posted 1 year ago
Ez it was not, I'm still waiting for my glasses. After I meticulously entered my info and checked it again before sending I was asked for the prescription. That should have been asked first and maybe I would be wearing glasses now. When they come maybe I can upgrade my review.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and providing your feedback. We sincerely apologize for the delay in processing your order. We understand your frustration and want to assure you that we've taken steps to address the issue. To ensure accuracy, we reached out to you to confirm your prescription details before proceeding with your order. We're happy to inform you that it has now been shipped and is expected to arrive shortly. Please don't hesitate to reach out if you have any further questions.
Posted 1 year ago
I paid for expedited and did not receive in time.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We regret to hear that you have not received your order in the time frame you were expecting. Upon checking into your order, we see that the items you selected have a 1-2 business day processing time as we are awaiting the product from our manufacturer. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. The good news is that your order was successfully shipped out and is expected to arrive shortly. Please feel free to reach out to us should you have any further questions or concerns.
Posted 1 year ago
Ordered Oakley Det Cord glasses 12/15/2023. I had previously ordered 8 pairs of glasses from EZ Contacts & none had taken so long to ship, so I emailed for an update on 12/28/2023. I received a reply the next day. I was told they would ship in 2 to 5 business days. They did not. I emailed again on 1/9/2024. I was told the order was expedited & to keep track online. They shipped 1/11/2024. I received them 1/16/2024. I ordered a prescription they've filled at least 4 times before. I did ask for 25% grey, tinted lenses. I have 2 other glasses with 25% tint. These are considerably darker. Not even close. I have been a loyal customer. EZ Contacts was my go to. I'll give them the benefit of the doubt next time but I will shop around for sure.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,127 reviews