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EZContacts Reviews

4.0 Rating 22,083 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I signed up as a new customer and received a one-time 10% off coupon. I took that discount into account when comparing prices with other sellers. However, the coupon was not applied to my order. I had not used any other coupons. I was told that the coupon could not be applied because I had used a Google advertised price. There was no such mention with the 10% coupon! I feel this to be deceitful!
Helpful Report
Posted 8 months ago
Dear valued customer, Thank you for providing feedback regarding your recent experience. We apologize for the difficulties you encountered with the promo code and the level of service you received from our customer service agent. Please be assured that this does not align with the high standard of service we aim to deliver. We would like to clarify that EZContacts typically allows for the use of one promotion per order. However, in your case, we would like to extend the offer and to apply the first-time user promotion to your next order, as it has not yet been redeemed. Kindly reach out to us when you are ready to utilize the new code, and we will be more than happy to assist you in ensuring that the promotion is applied to your future order. We are committed to improving your experience and look forward to serving you better in the future. Thank you for your understanding, and we appreciate the opportunity to make things right.
Posted 8 months ago
I ordered prescription sunglasses 3 weeks ago still no shipment or tracking number. After contacting them I was told their was a defect in the lense. So terrible headaches until they finally decide to send the prescription sunglasses.
Helpful Report
Posted 8 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 8 months ago
Ordered July 20, shipped August 6th. Contacted 7/26 for status of the order, was told they had been ordered from their supplier. Emailed morning of 8/6 to cancel my order, a few hours later got a shipping receipt. So I was sold something that wasnt in stock, and then coincidentally had them ship the day I emailed for a refund. Had zero issues the last time I ordered from here, but its not worth dealing with this again in the future to save maybe $10 a box.
Helpful Report
Posted 8 months ago
Dear valued customer, We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused. Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day. We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.
Posted 8 months ago
Placed order on July 22, 2024, today August 6, 2024, just received shipping notification on August 5, 2024. Possibly the slowest online delivery in recent memory. Not sure when item will arrive and doubt I will be ordering from these folks again regardless of price.
Helpful Report
Posted 8 months ago
Greetings, Thank you for taking the time to leave feedback. We sincerely apologize for the delay in the shipment of your order. We understand your frustration and will certainly look into what caused the unusually long processing time for your order. We are committed to providing a positive customer experience and we regret that we didn't meet your expectations this time. We will do our best to ensure that your future experiences with us are much improved. Please be assured that we are working to expedite the shipping process for your current order and we hope to regain your trust as a valued customer. If there is anything else we can do to assist you, please don't hesitate to contact us.
Posted 8 months ago
When i check my email 2 days after ordering i expect to see an email showing my order is being processed and provide me with tracking instead i have 5 advertisements and no reference to the crucial order ive already paid for …gay
Helpful Report
Posted 8 months ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you experienced with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues.
Posted 8 months ago
Such a long wait to have my item shipped
Helpful Report
Posted 8 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 8 months ago
The prices of contacts are out of control
Helpful Report
Posted 8 months ago
Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to learn that you perceive EZContacts as being too expensive. Please accept our apologies if our pricing has not met your expectations. We are committed to offering competitive prices to our customers and regret that we may have missed the mark in this instance. We would like to highlight our price match policy, which allows customers to match any better prices found elsewhere. Additionally, we have an EZPoints loyalty program, enabling customers to accumulate points for future savings with each purchase. For more details on these programs, we encourage you to visit our website. Your feedback is important to us, and we thank you for bringing this to our attention.
Posted 8 months ago
Was going to cancel order but couldn’t find a way on website. Takes forever to get product.
Helpful Report
Posted 8 months ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on July 31st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 8 months ago
Bait and Switch
Helpful Report
Posted 8 months ago
Hello, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience you may have encountered while placing an order with EZContacts. Our goal at EZContacts is to ensure a smooth and satisfactory experience for all our customers. We regret that we did not meet this standard in your case. Unfortunately, since we do not have specific details about the issues you encountered, we are unable to provide further assistance at this time. Please don't hesitate to contact help@ezcontacts.com to share more information so that we can better address your concerns. We are eager for the opportunity to improve and hope to have the chance to serve you better in the future.
Posted 8 months ago
took them one full month to ship out my order
Helpful Report
Posted 8 months ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 14thh and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 8 months ago
Honestly so far it’s taking a while to ship it’s been saying processing for almost a week
Helpful Report
Posted 9 months ago
Greetings, We acknowledge receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the inconvenience this may have caused and appreciate you bringing this matter to our attention. Please be informed that your order underwent customization in our laboratory. As outlined on our website, this customization process inevitably leads to a delay in shipment. We've shipped your order on July 25th, and it is currently en route to you. We anticipate that it will reach you in the very near future. We deeply regret any inconvenience this delay may have caused. Your feedback is invaluable to us, and we assure you that we will carefully consider it as we take steps to prevent similar issues from arising in the future. Thank you for your understanding.
Posted 8 months ago
Although the prices are good there wasn’t any email acknowledgement of the order yet my credit card was charged. My order history shows “ no orders placed.”
Helpful Report
Posted 9 months ago
Greetings, Thank you for taking the time to provide feedback. We regret any inconvenience you may have experienced with your account. Rest assured, your order has been processed and dispatched. Separately, we have shared the tracking and order details for your reference. Our technical team has been alerted and is actively working to address the issue. We appreciate your valuable input and are committed to expeditiously resolving all outstanding matters.
Posted 9 months ago
After using the chat feature to verify the receipt of my order and attached prescription, I received (the next day) another request for verification of the prescription. This will, no doubt, affect the filling of my order, so I am unsure whether I will use EZ again.
Helpful Report
Posted 9 months ago
Greetings, We sincerely apologize for any inconvenience you may have experienced. We fully recognize the importance of a seamless verification process for your prescription. Your feedback is invaluable to us, and we are committed to enhancing our verification system to ensure a smoother experience for you and all our customers. Should you require further assistance, please do not hesitate to contact help@ezcontacts.com. Thank you for bringing this matter to our attention. We are eager for the opportunity to better serve you in the future.
Posted 9 months ago
I have used them before, this order arrived late, so no contact solution for my month long trip….where my solution is not available for purchase. 😢
Helpful Report
Posted 9 months ago
Hello, We acknowledge the feedback you provided and would like to extend our sincere apologies for the delay you experienced with your recent order. We are pleased to inform you that both solutions you previously ordered are currently in stock, although one of them has limited availability at this time. You are welcome to place your order any day before 2 pm, and the items will be promptly shipped on the same day. We hope this will enable you to receive the items in time for your upcoming trip. For any inquiries regarding the processing time of an item, please do not hesitate to contact us at help@ezcontacts.com. Our team will be more than happy to assist you.
Posted 9 months ago
Extended wait on shopping of item over 4 weeks
Helpful Report
Posted 9 months ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 18th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 9 months ago
I did not receive my package.
Helpful Report
Posted 9 months ago
Hello, Thank you for taking the time to provide feedback. We regret any inconvenience caused by the delay in receiving your package. According to the tracking information, your order was successfully delivered on July 16th. If, however, you have not received the package by next week, we suggest you contact us at help@ezcontacts.com for assistance with initiating a lost package claim. Thank you for your understanding and cooperation.
Posted 9 months ago
Much later delivery than promised. Shipping price of $7.50 for a small box that weighs under 2 oz. Wouldn’t use them again unless I was in a bind.
Helpful Report
Posted 9 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 9 months ago
I have ordered my contacts from you and have not received a confirmation email yet. I did get two emails asking for reviews. Seems it would be more beneficial if you sent the confirmation first.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've just gone ahead and resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 9 months ago
I will not be ordering again from this site as I still haven't received my order placed on June 6th, but I do appreciate the response I'm getting for resolving the issue. I've had to reach back out each time but I like that I can do that via email
Helpful Report
Posted 9 months ago
Hi there, We apologize for the inconvenience caused by the delay in receiving your order. We want to provide you with an update that your order was actually shipped out on July 11th. We truly appreciate your understanding and patience in this matter. If there's anything else we can do to assist you, please feel free to reach out to us. We value your feedback and hope to have the opportunity to serve you better in the future.
Posted 9 months ago
I have bought 4 pairs of glasses over the years with great experience. I recently placed an order for a nonprescription set of costas and it has taken over 2 months and still not shipped. They are available directly from the manufacturer, yet EZ contacts have said the manufacturer is having issues with stock. This was an order that showed to be available when I purchased. Emails to customer service yield apologies but no answers.
Helpful Report
Posted 9 months ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 11th and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 9 months ago
EZContacts is rated 4.0 based on 22,083 reviews