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EZContacts Reviews

4.0 Rating 22,144 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I was really excited when I places my order. The website said 5-7 business day great, I anxiously waited and check every day for tracking. To my suprise EZ Contaxts delayed my shipment bc they closed, which they're in all their right but what bothered me the most was that there was ZERO notice when I placed my order. I would've expedited the shipment. I reach out to customer service they said it was going to take another 10 days! They then agreed to get me my order 2-3 days. The shipping information came up and it said 4 days. The glasses could be the BEST, I wouldn't know bc I'm on day 13 and have t received my order. In addition my bank account was billed right away. When I reached out to customer service to help me with insurance repayment they told me they couldn't and I had to do it on my own after website states they a cept my insurance.
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Posted 1 year ago
It takes forever to get your order I want be using ez again.
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Posted 1 year ago
Hi there, Thank you for your review. We understand that you're upset about the delay in your package, and sincerely apologize that you've waited for so long for your order. We're currently experiencing a high volume of orders, which is causing some delays in processing. We're working hard to get all orders out as quickly as possible, and we appreciate your patience. We encourage you to check the status of your order regularly on our website. You will receive an email notification once your order has been shipped. Thank you for your understanding and patience.
Posted 1 year ago
If I could give a 0 star I would! I placed an order Sept 30th and it still has not shipped. I attempted to call the phone number provided and it states they are busy call back at a later time. It’s a bit frustrating. If I would have known this is the type of customer service, I would have ordered from Costco.
Helpful Report
Posted 1 year ago
Hi there, Thank you so much for your feedback about your experience with EZContacts. We're so sorry that your order from September 30th hasn't been able to ship yet. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts online, but later realized that the company was on holiday for a week and my order wouldn't be processed until they returned. I think that they should have notified me before check-out that they were on holiday. I never would have ordered them if I had known that it would take so long to get them.
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Posted 1 year ago
slow to ship. they want this review and product has yet to ship. dah?
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Posted 1 year ago
Orders say they usually ship 3-5 days it took over a month to get my order.
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Posted 1 year ago
For orders of glasses frames, just not worth it. Three weeks from order to shipping, with no updates. In the meantime, ordered the same from someone else, received them, and wore them for two weeks.
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Posted 1 year ago
Easy enough to order, but poor follow up from the Rest!
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Posted 1 year ago
Do not order from here if you need your glasses soon. Both times I ordered glasses, it took over one month. Once arrived, glasses were fine but just be prepared to wait.
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Posted 1 year ago
Ordered Versace Sunglasses and later found out they are out of stock! Now I just learned the delay will be longer My current sunglasses are broken and they are prescription also! They were listed as in stock also. Would be a great BENEFIT if any employee can find me a similar frame while I wait for my first choice. Looking on line again could be time consuming and futile in the process I had better not been charged!!!
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Posted 1 year ago
SLOW. I ordered contact lenses for the first time with EZContacts and will not do that again. It took 2 weeks to receive my contacts and they sent them via DHL which was USPS and the package was delayed by 3 days. This is 2023 and I expected that they would be quicker.
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Posted 1 year ago
like almost all the contact sites these days, shady practices, super salesy and marketing heavy. deceiving bs processing fee
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We understand your frustration with the shady practices, super salesy and marketing, and deceiving processing fees that are common among many contact lens websites. We want to assure you that we are committed to providing our customers with the best possible experience, and that includes being honest and transparent about our pricing and policies. We do not charge any hidden fees, and we always offer our customers the best possible price on their contact lenses. We are always looking for ways to improve our customer experience, and we'll be sure to take your feedback into consideration. In the meantime, we encourage you to visit our website to learn more about our contact lens selection and our fabulous price match policy. Please do not hesitate to contact us if you have any questions or concerns! Thank you again for your feedback. We appreciate you giving us the opportunity to improve our services.
Posted 1 year ago
Bought prescription glasses from the website in the middle of August and paid $450.00, which included the extended warranty/protection. I was told my glasses would take two weeks before they were ready to ship. One month goes by and my order is still in the processing phases, like it was when I initially placed the order. It wasn’t until I reached out to them via phone call to customer service after not receiving an update on my order for a month, did they send me an email notification informing me of the delay. On September 14th they said they said they finally received my frames and needed 10 days to prepare my prescription and it would take 3 days for shipping. It’s the 25th of September and I still haven’t received a a “ready to ship” notification. I would not have ordered from this website had I known I’d be waiting this long after paying $450 for a single pair of glasses. Also the lack of communication and consideration regarding the delay has been a major disappointment.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on September 24th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
I was told my contacts would arrive in 5-7 business days. I ordered them over a week ago and they haven't even shipped yet. When I called customer service, no one answers. When I emailed, they said they would ship them as soon as they receive them from the manufacturer. I'm not sure how they can say 5-7 business days then turn around and say they will ship once they receive them. EZcontacts is just a middle man. If you need your contacts fast, don't order from here.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
I don’t want to say a bunch of bad things about the company. I would just say it’s been 17 days since I placed my order and it has not arrived. I was told it could take up to 2 more weeks. This is the only reason I’m giving the poor review.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on September 21st, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
I’ve received glasses from this company before , great quality. My issue is their time fram is absolute trash. Last time I ordered it took 3.5 weeks. This time I ordered and it took two weeks, kind of defeated the purpose paying for overnight delivery. I got an email saying they had delay on those glasses, fine. I don’t seem to learn, I ordered another pair while the first pair is getting made, 3 days later - same email! Delay!! The frames are legit, I’m not questioning that but the service is easily a 2 out of 10.
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Posted 1 year ago
Hi there, Thank you for taking the time to give us feedback about your experience with EZContacts. It is greatly appreciated. We apologize that the timeline was not what you expected in regards to your experience with us. It is discouraging knowing that have not been able to meet your expectations thus far. We would love to hear more from you about how we can improve and make this a better experience. Thank you again for your honesty and for taking the time to let us know the areas in which we can improve. We value your opinion and thank you for your feedback.
Posted 1 year ago
The price was good but the goods were not available. It seems that my card was charged before the product is or was available. I don't like that policy. Charge me when the order is in process please.
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Posted 1 year ago
I got an email to write a review for them.. I still don’t have my glasses.. I placed the order August 31st and I finally got an email today stating they were shipped. I paid for 1 day shipping so I’ll see if they get here tomorrow.. When I ordered the glasses it stated they would ship within 3-5 business days.. we’re way beyond that since today is September 19th..
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Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
Order was placed on a Friday paid the extra 30.00 for 1 day shipping, contacts won't be delivered until Tueaday
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Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear that you were disappointed with the expedited shipping time of your order. Our website does state that we ship in business days, but we understand that this can be confusing for some customers. To clarify, this means that orders placed on weekends or holidays will not be shipped until the next business day. Your order was placed on Saturday, September 16th, so it was shipped on Monday, September 18th, and delivered on Tuesday, September 19th. We apologize for any inconvenience this miscommunication may have caused. We are always looking for ways to improve our customer experience, and we will take your feedback into consideration. If you have any further questions or concerns, please do not hesitate to contact us.
Posted 1 year ago
Ordered 9/4/23. After no acknowledgment of shipping, wrote the company on 9/12 asking for a reason for the shipment delay. Received a message, "Shipping in 1 - 3 days". After further inquiry, received a note that they were waiting for a shipment from their supplier. Shipped 9/13; finally received 9/16. Rather than state, "out of stock" or "back-ordered" on their website they captured a sale at the expense of the loss of a customer. Not very good customer service, although the order did arrive in good shape, but later than expected.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,144 reviews