Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

“Worse customer service IV ever come across. Manual instructions and drawings for putting the bed together is useless. No one can understand it. You have to figure out your self how to put it together. One part was incorrectly put into the pack and I sent pictures three times. But you keep on telling me that there is another part in the pack that will fit. Nonsense if their is only one thin piece of wood in the pack how can I make a mistake and change it around with another when it doesn't exist. I DON'T recommend this product to any one who doesn't have a handy man to put it together. It took me 2 days to put everything together. Quality of this product isn't the best as well. Until today I still haven't received an apology or been sent the right part for the bed. Ohh nearly forgot to say that it will take 4 months to receive this product, even though they lie and say on the website that it's available...”

Helpful Report

Dear Rev, We apologise for the inconvenience caused due to the issues you faced with the installation of our product. We are sorry to hear about our customer service didn't meet your expectation. To assist you better, we kindly request you to send us some more photos that capture the issue you are experiencing with the bed. This will help us to understand the problem in more detail and find a suitable solution for you. We appreciate your feedback about the quality of the product and the delivery time frame. We are continuously working to improve our product quality and customer service. Please accept our sincere apologies for the inconvenience caused, and we will do our best to resolve the issue as soon as possible. Thank you for your understanding, and we look forward to hearing back from you soon. Best regards, EzSpace

“This product came on a pallet and I live on the second floor, courier had to unpack and deliver separately. I wasn't made aware that it was being delivered on that day, lucky I was home when delivered. The instructions didn't match the way the pieces were marked but after a while, we figured it out. That added extra time to the assembly. With the cupboard, there were two different types of hinges but no mention in the instructions. The brackets for attaching to the wall make the upper cupboard unbalanced so we had to move the brackets inside the bed cupboard. The mattress slips down in the cupboard even with the safety straps attached.”

EzSpace 4 star review on 13th January 2023

Helpful Report

Hi Janet, Thank you for sharing your review. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding your installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“delivery was a bit slower than quoted, product was well made and well thought out but instructions we a little hard to follow but we got there in the end”

Helpful Report

Thank you for taking the time to share your feedback, Rohan. We take every feedback very seriously and will work hard on it to improve. We also are delighted to hear about the product quality met your expectations.

“it is a great sturdy product, I am really happy with the product, I did not see that it was an EU Double bed and I purchased regular mattress so I definitley recommend buying the mattress from the company, i was very happy with the delivery cost, just the delivery driver got the address wrong but on the actual product it had the right and it was across the street so all good just a miscommunication I was not mad at all he just put it back on the truck and bought it over , I would buy more products from this company very happy”

Helpful Report

Thank you for taking the time to share your review, Rebecca. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I quite like the design of EzSpace's furniture. It might be complex, but it looks sleek in the end.”

Helpful Report

Thank you for taking the time to share your review, Mar. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great bed. Boys love it. it’s sturdy and safe and reliable.”

Helpful Report

Thank you for taking the time to share your review, Ruby. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“great price and good quality products. Their website is easy to navigate and they delivered our bed before Xmas so we can install our bed on time.”

Helpful Report

Thank you for taking the time to share your review, Annie. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Surprised to being asked to review at this time when issues have still not been resolved with the furniture supply. Broken packaging, mislabelled items, and product setup guides that are different and incorrect. Missing holes, holes at wrong heights. Your company can not still advise a time I can expect to receive the missing hardware to allow the assembly of the double desk system as reported just that it will ship when available. I am at the point of taking this to the Dept of Fair Trading and NCAT.”

Helpful Report

“A good shopping experience with well designed products. Pricing is on the high side.”

Helpful Report

Hi Simon, We take every feedback very seriously and will work hard on it to improve. Thank you for taking the time to share your review. Warm regards, EzSpace

“very easy to deal with, responsive and great range of products”

Helpful Report