“Hi, I bought a refurbished 9k Champion generator, it got here at my house really fast, as a retired Chevy mechanic I checked it over seemed ok, hooked up the battery installed fresh fuel and hit the button an bang started right up, been doing awesome for 5yrs now, good job guys.”
“Their shipper lost a dump trailer. When it was found that the shipment was lost they refused the refund saying it had already shipped. Offered no real resolution when it is a failed transaction.”
“They shipped the generator promptly and the carrier they used was excellent. The pricing was also excellent and accessory items also shipped promptly. Great customer service”
“Just received the replacement part in record time. Got the scooter together in 5 mins with no issues. Great customer service. Would recommend to anyone.”
“Very nice compact setup, stout motor and pump. Better than I expected it to be. I would give it 6 stars but it is a manual pull start, not hard at all, I just like simple, so electric would be better is all. I did, after my original order, call and was able to add an adjustable thermostat to the machine and this sets it over the top!! Overall is better than I expected after the long (4mo) shipping wait after purchase, due to supply chain issues.”
“The first thing I love about my experience with Factory Pure is the price of the welder I purchased. Their price was even better than Amazon.
The second thing I love about my experience with Factory Pure is the Value. The price was the cheapest, and the welder was exactly what the other venders were selling for a higher price. Even the shipping was quick and the item arrived in perfect condition.
As I check prices on items that I want to purchase in the future, I plan to make sure I check Factory Pure too.”
“I received great customer service while ordering our equipment. They were helpful in processing our payment, and the equipment was just as described.”
“Very good service from Factorypure. They called to let me know there was going to be a short delay on shipping my item and gave me the choice to cancel or wait. It was only a week later when I got the package. Factorypure emailed me a couple days later to check if everything was ok with the order.”
“Make Factory Pure your next stop for a generator. Purchased mine a year ago and it’s still running strong. Loved their selection with all generator options in one place. Purchasing my I-power 2000 was quick and easy and had it within a few short days. I’d definitely recommend Factory Pure and the Yamaha powered I-power 2000 to others.”
“We were looking for a very specific model remote floor vac, which was hard to locate. Factorypure had the model, was very quick on the shipping and very responsive on a request we had related to the item. I was very impressed by the customer service. I would have never expected to have someone actually call me to see if we were satisfied with the resolution to a question we previously had addressed via email. In my business, I cannot stress enough about how important customer service is-and these folks were top notch.”
“Found this transfer switch at Factory Pure when none of the electricians in my area could get one for at least a couple months, now I can get my standby generator installed earlier than expected. Easy to use website and free shipping, my item came in three days. Thanks.”
“The entire transaction was very easy and seamless! I chose the generator I wanted, and it was delivered in days! I got an electric start whole house portable, and the set up was easy and it fired right up. I hope I never need it, but if I do, I'm ready!”
“I have ordered from Factorypure multiple times now, and each time has been a pleasant experience. If I was needing an update on the status of my order the team at Factorypure was quick to respond and figure out the status of my orders. I just purchased a home and will 100% be ordering through them again for those needs.”
“Great customer support in helping me choose the right size generator and in answering my more technical questions about specific features. My generator arrived quickly, intact, and works perfectly.”
“Generator is installed and ready to run,ordering fromFactory Pure was great,delivery was smooth and they answered all my questions,during the process”
