FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.22

2.2 Rating 156 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

Questions

Metrics

2.2

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how FamilyPoolFun made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FamilyPoolFun 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to currently return our pool that we received in February of this year, and getting a complete run around from this company. I strongly encourage others to reach out to the BBB and the Attorney General's office and file complaint's against this company.”

Helpful Report

Posted 3 years ago

“Absolutely a scam company! Save your money and the headache because they will rip you off and then disappear!”

Helpful Report

Posted 3 years ago

“Purchased a Deluxe KIT with an upgraded liner. Was never told that the liner would ship separate. Went to install to find out liner is not here. Call and and was told it ships separate. Why would you sell a KIT and not send all of the parts? Was told on the phone that they will contact the vendor but have no idea when they will call back. So out the pools walls up to have to tear them back down. Wasted a Saturday and a few friends Saturday’s as well. Filed a complaint with the BBB and ordered an in stock (looking on Familypoolfuns site, the liner I paid extra for is out of stock). Hopefully get the money back for the liner and the upgrade fee. Hope to never have to do business with this company again. Buyer Beware.”

FamilyPoolFun 1 star review on 2nd May 2021

Helpful Report

Posted 3 years ago

“JAY BACKER IS A CROOK! SHOULD, AND WILL, BE IN JAIL!! We, in good FAITH, purchased a pool from his SHAM company. Or I should say, donated FOUR GRAND to his corrupt lifestyle. They lied to us for months and are selling products that they do not even have in their inventory to sell. Meanwhile they will lie, cheat, and steal to keep from refunding your hard earned money. They need to be SHUT DOWN NOW! They have used “COVID” as a ruse to line their pockets while unsuspecting customers suffer. DO NOT DO BUSINESS WITH THESE CRIMINALS! They are quick to take your cash but will not give a refund! TOTAL CROOKS!!”

Helpful Report

Posted 3 years ago

“I am surprised at the negativity here. I ordered a pool several years ago and had great service. Ordered pool cover great service Chemicals great service.”

Helpful Report

Posted 3 years ago

“It’s a Scam! Do not purchase anything from this company. I bought a hot tub at the beginning of the year. After numerous email and phone calls that were either not responded to, hung up on or I was fed some rubbish and given several false dates for delivery I still hadn’t received the hot tub after 2 months. I cancelled the order and now a month later I’m still waiting for a refund which they keep promising.in their own T&Cs it says within 14 days. Read the reviews in trust pilot. Do not believe the reviews elsewhere. This company is a scam, you have been warned! I am now taking legal action against the company, along with many other by the looks of it.”

Helpful Report

Posted 3 years ago

“No matter what you do... do not order here... they have the worse customer service, ever! Very rude! Hung up, the phone on me, twice... Didn't even want to connect me, to a supervisor. There is no free delivery! Additional Hidden charges $50 plus another $30 to take it off the delivery truck... additional fees for CT residents, and Addition charges upon delivery for the truck driver! Save the hassle, and shop on Amazon or ebay!!!”

Helpful Report

Posted 3 years ago

“Delivered quickly and in good condition.”

Helpful Report

Posted 3 years ago

“This so called company is a joke.There is no customer service to speak of either.Their website misrepresents products,and when you return them they keep a big part of your money.What a sorry way to do business,by ripping people off.I would pay twice the price anywhere else and steer clear of these crooks.”

Helpful Report

Posted 3 years ago

“Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.”

Helpful Report

Posted 3 years ago

“The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Great Customer Service! They are helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.”

Helpful Report

Posted 3 years ago

“I ordered the Coronado 2 sauna and turned out to be great purchase! Jay was very informative and after hearing what I had to say recommended a great purchase. The shipment arrived on time.”

Helpful Report

Posted 3 years ago

“I ordered a pool robot and within a week it was delivered. The price was exactly what others charged, but I received a Sr. Citizen's/Military discount. So, 2% is better in my pocket than someone else's. Communication with the owners was great. I read all of the reviews and up until Covid-19 interrupted normal business operations, FamilyPoolFun had great reviews. I spoke to a local brick and mortar store and they said that ALL pool/spa items were taking 8-12 weeks longer than any other time they could remember, and it was because everyone was at home and ordering pools and spas at a record pace. So the 1 star reviews I saw on this page are mostly during Covid lock outs. People are working from home and customers are expecting the same customer service as when companies were in full production mode. It is unfair to be so harsh on a small company. No, I don't work for this company nor do I have any vested interest in the company, but being a small business owner myself know just how difficult these times have been for everyone. Even my distributors that used to answer an email in less than an hour are taking 2-3 days to get back to me. I did my research prior to making my purchase and it wasn't until I received an email asking for a review, did I see this page and all the bad reviews people posted. It's unfair to kick a man when he's down, but that's what I see in the last years reviews. So this being the end of 2020, maybe this company will survive into 2021. The only reason I wrote this lengthy review is because of all the negative reviews and I had no such experience. So before you make a purchase from any online company, be realistic in your expectations. people are working from home (try to make a pool liner at home [ha ha]). Everything is taking longer than what it used to. Get used to it, it's the "new normal" Businesses will go under because of shut downs/lock outs even after you make a purchase and there will be nothing you can do about it. So, I will reiterate, the communication I received was top notch, friendly, and the product was shipped in less than a week.”

Helpful Report

Posted 4 years ago

“Reading that you take customer service seriously i suggest a owner contact me urgently. The service was so pathetic that 5 months after original incident im still waiting for it to be resolved. Staff are rude, arrogant and disrespectful. Plainly put, incompetent in service delivery.”

Helpful Report

Posted 4 years ago

“Dont buy from this company. They hung up on me because im inquiring about a missing pieces from my pool. The customer service rep Ellen was rude and hung up on me. I have nothing but patience. This has been going on since june 2020. All i have been asking for is my sand filter pump. 😔 its sad this company hires or keeps people like that employed.”

Helpful Report

Posted 4 years ago

“I ordered a pool cover and they sent me the wrong size. After numerous emails and phone calls Jay sent me a return label. The cover cost 63.00 and he credited me 19.00. They say because restocking fee and shipping. Really??? They send me the wrong size and I have to pay for their mistake? My credit card company is disputing it. Jay is a scam artist and should be ashamed of himself. I wish I read these reviews before I placed my order. He should be embarrassed because of all these bad reviews. Buyers beware!!!!”

Helpful Report

Posted 4 years ago

“Took over $4000 in May. All we keep hearing is two weeks. Two weeks. It's October. Our pool is supposed to be here this week. Yeah right. Have been gathering all documentation and have turned it over to our Attorney General. Asked this scam of a company for the original order so we could see the date they actually placed it and obviously they won't provide it. Next stop, lawsuit. These are the absolute worst people with the worst business practices. They don't care though. They keep lining their pockets. Disgusting company. Have told everyone we know to stay away.”

Helpful Report

Posted 4 years ago

“Fast turnaround”

Helpful Report

Posted 4 years ago

“Got totally scammed by them. Took my money, never shipped the merchandise . Emailed them, no answer. Called then, no answer or another promise of another two weeks. Then had to prove to my credit card company that they scammed us. Fortunately I had all the proof.”

Helpful Report

Posted 4 years ago

“Watch out. This vender cheats. They present different item in advertisements and ship you totally different low quality item but charge for the one you ordered. I ordered Blue Wave Pool closing Kit and payed the price and shipping and handling charges but received kit made by nu.clo.”

Helpful Report

Posted 4 years ago

FamilyPoolFun is rated 2.2 based on 156 reviews