FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.22

2.2 Rating 156 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

Questions

Metrics

2.2

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor 3% Warning! Stay the hell away from these guys. Before I ordered a pool pump on Friday, Nov. 29, I called to make sure that it was in stock, and I hoped that it could be shipped that day. I was ok with the promised Monday shipping. I was shocked and bewildered when I got a call late Tuesday afternoon wanting to verify my address, which was exactly as ordered. If that really was an issue, I should have been called Monday before the promised shipping. I was concerned about their stalling tactics, and called them Wednesday morning, and again Wednesday afternoon, wanting to know when and if it would ever be shipped. Members of staff told that only Jay could answer that question, and that he'd call me. Of course, he never did, and I cancelled the order that night. After waiting four more days trying to get my $475 refund, I finally had to get it through my credit card company. Next time I order from an unfamiliar company, I'm reading the bad reviews. I would have seen all the complaints to the Better Business Bureau, Ripoff Reports and Trustpilot. I would have known that their "address verification call" is commonly used for stalling. I'm surprised that Jay can get his employees to buy into his crookedness. Jay has proven once again that "one bad apple can spoil the whole barrel."”

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Posted 5 years ago

“They had awesome customer service. Every time I called they were always helpful and always very nice!”

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Posted 5 years ago

“Purchased a pool heater and had the audacity to call and ask if it was actually in stock to plan accordingly for install. Was told someone would call me in 30 mins. I waited and called back 3 hours later and told they were busy and I would be called by the end of the day. I called 3.5 hours later at the end of the business day and was told they drop ship so they don't actually carry it but Jay will call you tomorrow and verify. I get a call this morning saying yes, it can be shipped immediately but there will also be a new "access charge of $186". What??? Canceled. Wasted 24 hours I could have had a real company ship the pool heater. Don't waste your time with this unreliable unpredictable company.”

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Posted 5 years ago

“Great people!!!! They took the time to talk to me and find out exactly what I needed . Fast shipping and quality products 5 stars all the way. thanks jay for taking the extra time to help much appreciated!”

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Posted 5 years ago

“Ordered my 24' round and it was delivered on time-I bought the wedding cake steps to attach to deck-but also wanted the A frame ladder to use til deck was built which came with the premier package but it was left off my order so I called them and they fedexed them and got in 2 days-the customer service was excellent and have recommended them to my friends that want a pool-Great Company and Great Service 😀😀😀😀😀”

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Posted 5 years ago

“SECOND UPDATE: We returned the chlorinator that they mistakenly sent, and they will not refund the shipping portion. It was their mistake, they should refund the shipping, too. Jay (the owner), promised they would refund the shipping, too, but two weeks later, still no refund. What an awful, scam of a company, and the rudest, smoke-rasp-voiced customer service people ever. They should be shutdown and prosecuted. UPDATE: We received the replacement part, and it was the same one we received the first time! Unbelievable! This company is THE WORST company. Again, DO NOT patronize this awful business. Service after the sale is definitely not this company's motto. Once they have your money, forget about Customer Service. After sending the wrong part, my wife has called four times, and I have called twice, and the salesman (Jay) has never returned any of our phone calls. This seems to be a trend with this company, judging from the other online reviews I have read. If not for the pool installer's endorsement, I would never have used this company. There are too many online pool supply pages to waste your time on this one. Stay as far away from this company as you can!”

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Posted 5 years ago

“Great Pool purchasing experience. Jay is very knowledgeable about above ground pool. I talked to several pool companies but Family Pool Fun was the best.”

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Posted 5 years ago

“Bought an above ground pool 24 foot round -and installed it in 2007 -we were very skeptical but are excited to report we are still using it every summer and we live in Alaska Always had to replace in the last 12 years was the solar cover”

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Posted 5 years ago

“I purchased a sauna from them. I love it and use it almost daily. It did come with a damaged backrest, but they sent a replacement with no problems whatsoever.”

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Posted 5 years ago

“They are honest and reliable.”

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Posted 6 years ago

“did a great job, great price, high quality product!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“There was some mix ups with the original Amazon order but the seller reached me and rectified everything. Completely satisfied with selker in the end.”

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Posted 6 years ago

“I bought a winter pool safety cover and they were extremely helpful from the point of sale to fast and accurate shipping . The cover itself is very well made was a breeze to install and the finished look is fabulous ! Great product great company I couldn’t be happier and that’s rare these days !!”

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Posted 6 years ago

“My pool liner tore . It was replaced without question. They say NO HASSLE RETURNS. That really mean it. You guys are great!”

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Posted 6 years ago

“Ordered a pool a 24’ x 54” I received many packages 17 total some of the boxes were torn but not all the way throu no lost parts or pieces it can shinkwraped on one skid oh my and it was very heavy. The most heavy was the pool wall take care and use a hand truck every thing received was perfect”

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Posted 6 years ago

“I very highly recommend this company. They where so very patient to explaining on the measurements. Very reasonable also. Thanks again”

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Posted 7 years ago

FamilyPoolFun is rated 2.2 based on 156 reviews