Name: Fast Software
Rating: 1.28

“BUYER BEWARE this company is a scam. I purchased Microsoft Office download $30. I thought it was legit because of the star rating. Don't be fooled! First I never received their email, nor received any code, no contact from them at all. When I made a bad review on Trust Pilot they responded with a LIE and said they show that I received their code and downloaded it. Seriously! Why in the world would I complain if I got what I paid for?? I should have known Price was too good...its a scam.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback and I apologise for this issue. We have recently joined reviews.io to allow us to gather more customer feedback and ensure we learn and continue to provide a high level of customer service. I have sent you a private request to gather some order information to allow us to investigate this fully and provide a resolution. If you could please respond to this, we can ensure this is actioned asap. Thank you

Posted 5 years ago

“The license for the Mac software I purchased was for PC windows, not Mac. This was confirmed by Microsoft tech-support. I tried to contact through the FastSoftware Contact link to see if they wanted to provide the correct software license but the email came back as undeliverable. Had to dispute the charge thru my credit card company.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback and I apologise for this issue. We have recently joined reviews.io to allow us to gather more customer feedback and ensure we learn and continue to provide a high level of customer service. I have sent you a private request to gather some order information to allow us to investigate this fully and provide a resolution. If you could please respond to this, we can ensure this is actioned asap. Thank you

Posted 5 years ago

“This is not a legit company. Didn't deliver what I ordered, couldn't provide a working activation code. Tried to gain remote access to my computer. Attempted to have me download a 3.3 MB .img file of malware. I finally disputed their charge on my credit card to get my money back. Stay away from this company. This "Jack Wood" customer service rep is a ruse.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback and I apologise for this issue. We have recently joined reviews.io to allow us to gather more customer feedback and ensure we learn and continue to provide a high level of customer service. I have sent you a private request to gather some order information to allow us to investigate this fully and provide a resolution. If you could please respond to this, we can ensure this is actioned asap. Thank you

Posted 5 years ago

“Have purchased from them in the past and this last time was awful. Purchased Microsoft Office and downloaded it, went to activate it and it says the license key was already redeemed. I chatted and emailed requesting help with no response. I should have already been contacted to get this resolved and have not, and will be disputing any charges with my credit card company if it is not resolved.”

Helpful Report

Posted 5 years ago

“The software could not be activated. Microsoft tried to help but said it was defective and I should ask for a refund. My emails to Fast Software were unanswered”

Helpful Report

Posted 5 years ago

“Kept loading wrong software and then timed out on software key. Tech was not helpful.”

Helpful Report

Posted 5 years ago

“It’s a fraudulent company. My key I purchased was invalid and blocked by Microsoft due to fraud. Do not believe the glowing reviews, they are fake. Look more carefully and you will see many reviews like mine.”

Helpful Report

Posted 5 years ago

“i was provided an OEM license key rather than a Retail key for MS Office 2019. almost 6 weeks later, i still do not have operational software.”

Helpful Report

Posted 5 years ago

“Too Much BS !”

Helpful Report

Posted 5 years ago

“the software sometimes malfunctions”

Helpful Report

Posted 5 years ago

“It doesn't work, and Microsoft support has been "working" on the issue for almost 3 months!! Thankfully they have been giving me free access to Microsoft 360 otherwise I would be SOL.”

Helpful Report

Posted 5 years ago

“I want my refund back.”

Helpful Report

Posted 5 years ago

“ONLY WORKED FOR 30 DAYS, TERRIBLE, HARD TO GET INTO, PLEASE SEND ME A NEW LINK.”

Helpful Report

Posted 5 years ago

“Not writing a review”

Helpful Report

Posted 5 years ago

“I purchased a product key, it did not work. I sent proof of this to the company and asked for a working product key. The company flatly refused and said I should wipe the computer, reinstall windows (WHY? this is a brand new pc.. and HOW? I have no CD drive!). I queried this with Premier Computing Services and was advised that if the key is for the correct type of Windows 10 then it should work. I doubled checked and yes it was for the Home version. I asked for a refund or working key and was flatly told "we don't give refunds". I have had to raise a complaint via my credit card company to get my money back... Useless company.”

Helpful Report

Posted 5 years ago

“Product key wasn't even for MAC. I disputed the transaction and was refunded.”

Helpful Report

Posted 5 years ago

“I wrote to your customer service email and told them that I did not get my 10% off and was told they would take care of it and asked for my order number then I never heard from you again. Thanks, hoping you can fix this otherwise love your company!”

Helpful Report

Posted 5 years ago

“didn't provide any info. waste of time”

Helpful Report

Posted 5 years ago

“I was sent 3 codes one after the other all 3 never worked, when I asked for a refund I was told because I entered the codes I couldn’t get a refund, take a bit of advice and spend the extra few quid and by the real thing, which I eventually did”

Shipping & Delivery
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Fast Software Reviews