Fast Software Reviews

Name: Fast Software
Rating: 1.28

1.3 Rating 120 Reviews

0 %

of reviewers recommend Fast Software

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1.3

Based on 120 reviews

Shipping & Delivery
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Email:

social@fastsoftware.co.uk

Location:

71-75 Shelton Street, London, Greater London
London

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Microsoft office suite, but could not download. Attempted to call someone for service, but could not. Now, I'm out over a hundred bucks. I would steer clear of this organization as it is a 3rd part provider and practices deception in advertising who they are. Again, steer clear!”

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Posted 5 years ago

“The download of OFFICE business 2016 kept getting confused with an out-of-date version of Office 365 that I had on my machine. Even now when I open an element it boots with an Office 365 logo. can you help or explain. JMPB”

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Posted 5 years ago

“My product was never able to be used. I spent a good amount of time on the phone with Microsoft trying to get my office to work. In conclusion they told me to contact you. I sent an email and the only correspondence I received was this email asking for a review. Will not buy again or recommend anyone else to do so.”

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Posted 5 years ago

“The product does not match expectations - it does not work !”

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Posted 5 years ago

“Poor, through my own studiedly bought wrong system package. Been trying now for over a week to get it changed.”

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Posted 5 years ago

“**FRAUD ALERT!** Fast Software is not a legit company. I have exchanged more than a half a dozen emails with Jack Wood at Fast Software. I have also reached out to their websites "chat" option on both the US and the UK site. Their UK phone number did not work. Their website claims to guarantee you a refund, or exchange if there is a problem. Yet I have requested a refund SIX times now over the last month. And now I CAN NOT get a response from them at all. I purchased a copy of the 2019 MICROSOFT OFFICE FOR MAC. The key I received originally told me to download Office 365. Not what I purchased. When asked I was told it was because I already had that on my system. (I didn't). After 4 tries, I reached out to Microsoft to see how to remove this non-existent 365 subscription to download my software. They confirmed I did not have 365. Reached out to Fast Software again. They gave me a different link, this led me to be able to confirm the validity of the software, but it was not a US Region One version. It asked me to choose a country in Indonesia to register it under. I asked Microsoft what I was doing wrong. I never knew there were different regional software codes etc. Microsoft told me not to install it as it could lead to problems with the software down the line. Explained this to Fast Software and requested a refund. Was told the software code worked fine just download it. I said I wouldn't. I got the exact same form letter again saying it worked fine to download it. All I want is a refund for a product I cannot use. *Guarantee* - All purchases are covered and protected by our money back guarantee if your purchased software is unable to be activated or does not remain activated you have the right to either a full refund or a replacement. Company Number: 11467318 Trademark Number: UK00003325017 Microsoft Partner Number: 5207108”

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Posted 5 years ago

“I ordered MS Office for Mac 2016 three days ago and i still do not have it. the link brought up a 'greyed -out' picture of Office so i could not click on it. AND A picture of some transfer program. i finally clicked on it and it quickly showed a bunch of things. i have sent dozens of notes to Jack wood at fast software to no avail. I sent copy of my 'receipt' from company and copy of purchase from my bank. mostly, I get a type of service request from them that has a number. the first message from them was --they could not find order or email from me --- i sent it. immediately i need Office for my work..i'm having panic attacks. oooo i tried calling them but got message 'that number not in service' I gave them my number. Oh, the reason it would not download from Apple was that it was not an authorized distributor.”

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Posted 5 years ago

“Sort function does not work properly. File becomes corrupted.”

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Posted 5 years ago

“Purchased Microsoft Office for MAC. Received key code. Opened Microsoft account and received error and wouldn't download. Indicated you may need to go to another site for download. Microsoft tech tried to reach out to FastSoftware....no response. I tried to reach Fast Software...no response”

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Posted 5 years ago

“I paid for the service 3 times by mistake and have not been reimbursed for 2, I am willing to pay for 1 service, not 3. I subscribed February 1 and still have not seen a refund.”

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Posted 5 years ago

“This company is not to be trusted. If you have a problem you will be lucky to get help. If you discover the software you bought will not work with your particular system, then you will likely not get a refund. If you do it will be due to the fact that you were blackmailed into deleting your reviews firsthand. BUT even then you do not get the promised refund. Plus they try to dispute your review for bogus reasons just to try and get it totally removed. To all prospective buyers: Be cautious. Explore carefully, other avenues for your solution before choosing Fast Software.”

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Posted 5 years ago

“It wouldn’t download correctly even after support from customer service. And I asked to have refund, I have yet to receive my refund. I am still waiting. I would like it back as soon as possible”

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Posted 5 years ago

“The software did not work. They kept trying to fix the problem but after 4 attempts I was done with Fast Software.”

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Posted 5 years ago

“accepable”

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Posted 5 years ago

“I downloaded the software and the Microsoft word program had a glitch where it would not allow me to use an entire tab that is very necessary. I asked for a different copy which they sent and the same thing happened. I asked for a refund via email and have never heard back”

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Posted 5 years ago

“The product was considered invalid and I was unable to rectify the problem so I ended up throwing my money away.”

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Posted 5 years ago

“Poor customer service and poor quality products”

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Posted 5 years ago

“Bombarded with emails after purchase. To leave reviews. 15 or 16 a month.”

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Posted 5 years ago

Im so sorry to hear about the issues you have experienced please reach out to us at help@fastsoftware.com and we shall rectify the problem in a jiffy, once again please accept my sincerest apologies. Jack Wood Customer Service Manager

Posted 5 years ago

“Help! I recently purchased Visio Prof 2019. A great program for my work as a architect. Suddenly on a new day to work with the program, a major part of the program did not show up anymore in the program. I could not enter the Shape menu anymore. It vanished out of the program. I tried to solve the issue via the communication with other Visio users on the internet. There was not a solution.”

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Posted 5 years ago

“The installation instructions were extremely poor. I had to email and live chat for information on how to install the software. I was extremely frustrated and annoyed. I guess this is the reason that the software was less expensive. I eventually figured it out on my own. Trial and error!”

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Posted 5 years ago

Fast Software is rated 1.3 based on 120 reviews