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Fastway Couriers Ireland Reviews

1.1 Rating 509 Reviews
3 %
of reviewers recommend Fastway Couriers Ireland
1.1
Based on 509 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Fastway Couriers Ireland 1 star review on 6th October 2024
Mariusz Krawczyk
Fastway Couriers Ireland 1 star review on 24th September 2024
Anonymous
Fastway Couriers Ireland 1 star review on 20th August 2024
Aaron
Fastway Couriers Ireland 1 star review on 12th August 2024
Behic Danisan
Fastway Couriers Ireland 1 star review on 12th August 2024
Behic Danisan
Fastway Couriers Ireland 1 star review on 21st June 2024
Robin F
Fastway Couriers Ireland 1 star review on 14th May 2024
Anonymous
23
Anonymous
Anonymous  // 01/01/2019
I would give this company 0 stars if possible as they do not even deserve 1. Worst experiences lately with them. First off I have a delivery recently and the driver was one of the rudest people I have ever spoken to. Aggressive tone and since then I have ordered off asos and if I knew it was fast way I wouldn’t have ordered but this time I got a message saying there was an attempt at delivering my package and tried ringing my phone which was a lie as I was at home all day and also my apartment has a bell to ring when emailed enquiring I got no response until I sent 3 separate emailed and response was that it was returned to retailer so they returned my item with no attempt of delivery right before Christmas. If ordering something and Fastway are the courier I would strongly advise you not to as their is ALWAYS an issue and their customer service are absolutely no help so that is out of the question. Worst ever!! No idea how they still are allowed to deliver.
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Posted 10 months ago
Absolutely terrible, sat in the house waiting and they said couldn’t deliver
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Posted 10 months ago
If I could give minus stars I would!!! Unbelievably bad service. Consistently deliver my parcels to a local service station without any notification. Just happen to drop in to get fuel to be told “there’s a parcel here for you for the last week or so”. I have given negative reviews previously and even the response to the review is a stock answer probably provided by a chatbot, that says it all, couldn’t even be bothered to actually look at the complaint. I’ve paid a delivery charge to have goods delivered to my home address, not so I can go and collect it myself from some random location.
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Posted 10 months ago
Rubbish customer service. They don’t give a Fiddle-Dee-Dee about my lost package.
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Posted 10 months ago
WORST company ever! Avoid at all costs!!!! Firstly, this is the only bad review I've ever written. Any service can have a bad day but this crowd take the biscuit! They are reckless , rude and the driver thinks he is above having to drop to goods to the door on the address supplied. I have put up with shoddy service from Fastway for some time because I loved ordering from Asos and LookFantastic. .Today was the last straw. I got an email saying that the driver had unsuccessfully "attempted" to deliver my parcel. This is a lie. The delivery address was my workplace and there is always someone at the front desk. The driver did this out of spite because I asked him to drop it to the correct address and not the business downstairs. He told me he would do as much and he was true to his word. I will not use any company that continue to use Fastway as their courier.
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Posted 10 months ago
Farcical avoid at all cost why any company would use this so called delivery service is beyond me !!!!!!! email said left packet at the front door in the middle of a housing estate dozens of people walking by every hour and yes got home no packet Farcical !!!!
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Posted 10 months ago
Email said delivery of new cooker taking place today between 9am and 5 pm so had old cooker disconnected and stayed in all day ( missing prayer service and afternoon bowls plus no dog walking). Now 6pm no cooker, no way to make hot meal and no message from Fastway.
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Posted 10 months ago
THE worst delivery 'service' company I have ever had the displeasure of not receiving my online order from. Incredible crass behaviour from delivery drivers who rang to say he'll deliver the order soon then disappeared. ALL companies should avoid ever engaging with this company as a choice for their stock items to be delivered to customers. No customer service email or phone to contact. This should be your first clue on lack of any customer service actual service. AVOID!
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Posted 10 months ago
Just use ANY other courier.
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Posted 10 months ago
This company is a complete joke. I have had numerous issues with them up and down and all they do is end up ignoring your issue. This time they came to my house out in the countryside at 03.30hrs. The middle of the night and woke everyone up, left the package outside in the rain and drove off. This company should be shutdown. Completely incompetent. On the verge of being a scam company as far as I can see at this stage with the service I've gotten over the years. Thanks Fastway....
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Posted 10 months ago
If I could give a minus 10 I would, saying package was delivered but never got it, basically stealing people's Xmas presents, no way of contacting them, should be forced to shut down fit for fraud
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Posted 10 months ago
If this could be 0 stars it would be. I have never seen a company care so little about it's performance and customers before. Delivered to the wrong address despite eircode being available. They do not respond to emails, which is the only method of contact since they've shut their phone lines. Online customer service just cuts the chat saying when I ask questions . Will be ensuring I do not buy from any company who use their services again as it is too difficult to resolve any problems with them.
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Posted 10 months ago
Delivered to wrong house. Don't use Eircodes. Don't reply to customer emails. Don't ring bell or get signatures. All round terrible service.
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Posted 10 months ago
Package's almost always are apparently delivered with "authority to leave " but there is . no Package!?!! Has been left outside neighbours ( in the rain..) , outside a pub that was closed at the time and has been thrown beside peer in a puddle of water! Honestly don't know how they're still in business!!!???? If the are any businesses out there reading this know I will NOT be buying anything from you if you are using these cowboys for delivery!!!!
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Posted 10 months ago
Parcel never delivered to my address only got the parcel when I called for fuel at a service station 10 miles from my address 11 days later. If you can’t find the address at least take parcel back to depot and contact the customer.
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Posted 10 months ago
Absolute scam company. Says delivered and signed and a forged signature with my initials!!!!! Never got the parcel!!!!!!!!!!
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Posted 10 months ago
I chose to have the package delivered to a pickup point rather than to my home as I was out that day. I got an SMS to say it was delivered on Friday morning and I went to collect it on Friday night. The staff in the shop would not give it to me without a PIN from Fastway but I was told it could take up to a week to get the PIN to collect the parcel, even though I could see the parcel there on the counter, addressed to me. Eventually the guy in the shop gave me the parcel after he photographed my ID. The following Tuesday afternoon, after e-mails to Fastway, I finally got the PIN to allow me to collect my delivery.
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Posted 10 months ago
My package was delivered to the wrong house. My neighbour 3 houses up received package at the time he was away so didn’t get it until he returned home 3 days later. The company I ordered from said package was delivered and signed for which never happened who signed for it who knows.
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Posted 11 months ago
Threw package over my gate in to a puddle of water when I was home, couldn't be bothered with the extra 20 seconds it takes to ring a doorbell
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Posted 11 months ago
Constantly poor. Really bad
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Posted 11 months ago
Fastway Couriers Ireland is rated 1.1 based on 509 reviews