Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.11

1.1 Rating 621 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repeatedly the worst courier service in the land! Driver has been caught telling lies about attempted delivery on several occasions to my easy to find Dublin home just off motorway.... No attempted deliveries simply no delivery! Ordered wedding suit for my husband and it was due last Wednesday when Fastway sent an attempted delivery email.. Lies as I was here the entire time working at the front window of my house. This is not the first time, awful experience at Christmas aswell. However it is now Friday 4pm and still no suit for the wedding tomorrow. No response to emails. Another disaster with Fastway!”

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Posted 11 months ago

“Worst courier ever. I've bought several products online that need to be delivered by third-party companies. The first time I had an experience with FastWay, I never received my product or any attempt at contact from their side. Eventually, I got my money back. The second time, with another product, I faced the same situation. I tried to contact them, but it was impossible since I am the final customer. They do not allow final customers to contact them. The third time, when I saw the package would be delivered by FastWay, I got scared. This time they tried to call me, but they only allowed it to ring three times and then stopped. They did send a message, but you cannot reply to the message. Eventually, I received my product, but only because when they tried to deliver it the next day, I happened to be entering my building as the driver was delivering another package to my neighbor. Now, the same thing happened again. I bought a product online, and when I didn't receive it when I was supposed to, I checked the courier and froze. I was at home all day, as I work from home, but there was no attempt whatsoever to deliver. This time, not even a call or a message, even though they have my details. Unfortunately, I will start to rate the products based on the delivery as well. If by any chance you have an important product to be delivered, check with the supplier that they won't use FastWay, or you might never receive the product you paid for. I just checked guidelines for reviewers, to make sure I would write a proper review, and they say, among other things, to keep proof of experience like, for example, "chat with online customer service." FastWay does not have customer service for the final customer. We are not their customers, so they are only concerned with their customers. That is the reason why from now on, if I have something delivered by them under the same conditions as I've experienced so far, my review about the product I purchased will also be based on the delivery. Maybe if we do this, suppliers will change courier services and start to use a good one.”

Helpful Report

Posted 11 months ago

“The service in Tralee Town is a disgrace something needs to be done about these clowns”

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Posted 11 months ago

“Have had several problems with this company. 1. Walked into my home by opening the door into the house into the living room. Reported noting done about it. Gardai informed. 2. Opened my car and Left parcel inside. Instead of knocking on the door. 3. Threw parcel from the gate to the door breaking everything inside. 4. Left my neighbour's parcel at my bins and was destroyed. 5. Received 2 emails tried to deliver but checked camera and never even tried. No way to contact company. Drivers are ignorant rude and disrespectful done care if they damage property. Less than 1 star but doesn't allow it.”

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Posted 11 months ago

“Got an email saying attempted delivery ??? i work from home no one called /No calling card and to be sure i checked cctv ,nothing absolute an utter spoofers also to add they sent the package to cork so its well delayed No ph no for the depot either Absolute disgrace of a company”

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Posted 11 months ago

“My parcel, which they said was signed for a week ago has not been delivered to me. Very frustrating that there is no way of speaking to anyone to complain and has to be back and forth via email. This isn’t the first time my parcel has had to be searched for- was told to check in my garden, neighbours garden, sheds, neighbours houses to locate this parcel. I shouldn’t have to go looking for my delivery. I’ve had a couple of successful deliveries- when I say successful I mean thrown over my garden wall and the package was hidden in a bush. When I see that fastway are being used I actually dread it, and you spend the following days wondering if you are actually going to get the delivery you paid for. Absolutely disgraceful”

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Posted 11 months ago

“Joe goes above and beyond when tracking you down even when you move house and forget to change address on delivery”

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Posted 11 months ago

“I've had Parcels thrown over walls 2 miles away from my address, missing or stolen parcels. Also their website is deliberately designed to make contact with them as difficult as possible, obviously because they have a lot of angry customers! When you do email them, they don't bother to reply, just an automated generic reply. On "another review" website they have an awful lot of 5 star positive reviews. As a web developer myself I know full well how easy it is to "buy" positive reviews for said review website. With this website here, you cannot (thankfully buy reviews), hence so many negative reviews. Fastway is Ireland's worst delivery company and run no better than a criminal enterprise, fleecing good people out of their expensive parcels. They are dishonest, lazy (as in only want to drop off at a pub or shop miles away). The amount of time, financial cost and stress to customers is absolutely outrageous! It is time for the good people to name and shame the greedy dishonest bosses of fastway, never in my entire life have I come across such a dodgy company.”

Helpful Report

Posted 11 months ago

“No way to contact them if you are not an account holder. Trying to find out where my parcel is after arriving on the 14th of April in their Cork depot. Its now May 1st and it's tagged as; "out for delivery". Useless service, avoid at all costs.”

Helpful Report

Posted 11 months ago

“I sat at home all day waiting for a package that apparently according to them was delivered and signed for ... NEVER delivered and NEVER signed for. Impossible to talk with anyone there. Any phone number given was not in use!”

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Posted 11 months ago

“Worst ever delivery Company, they lie, mess up deliveries and break your parcels. Avoid at all cost these clowns called fastway”

Helpful Report

Posted 11 months ago

“Worst service”

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Posted 11 months ago

“said they delivered and was signed for 3 people live in my house no one signed checked my neighbors they dont have it bunch of cowboys”

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Posted 11 months ago

“Absolute disgrace. Had my parcel for over 2 weeks. Had to collect myself from the Kilkenny depot where it sat undelivered for 10 days.”

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Posted 11 months ago

“What a joke, ordered a book and when it was due to be delivered they left an email to say it was undelivered because nobody was home..my wife sat waiting, didn't ring the intercom,didn't put the book in the letter box, didn't contact my mobile...then rather than resending they sent it back to the retailer....terrible service and no easy way of contacting them to address the issue. Never again will I use this service as dpd are far better.”

Helpful Report

Posted 11 months ago

“An update on this horrible crowd that has the cheek to call themselves Fastway couriers. They are a disgrace to the transport industry of Ireland and should, for the sake of public health and safety, be shut down immediately. Package was supposed to be delivered yesterday 18th April according to the text I received from Fastway. I got a text at 2pm yesterday to say my order was delivered to a public house somewhere and I would have to go and collect it myself. Well it is now 11pm on the 19th and still no delivery. The order was coming from Freetv.ie and after contacting them, they are sending a replacement order with DPD. Just received a text from DPD to say it will be delivered tomorrow Saturday 20th. Five stars to Freetv.ie and DPD. NOTHING TO FASTWAY ROUGE TRADERS AND COWBOY DRIVER. James Clarke.”

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Posted 1 year ago

“I have read a good few of other people's comments so no need to add my tale of woe, all very similar experiences. Without any doubt or hesitation the absolute worst customer service I have ever come across. If I could give a minus star rating I would and it wouldn't be one either. Have you seen the trust pilot star rating? Only counts the ones above 4...... hmmmmmm.”

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Posted 1 year ago

“I only wish I could give no stars to Fastway cowboys. How a courier service can make purchasing on line sure a bad experience. I was waiting for my order, when I received a text from there driver informing me that my order was delivered to a public house somewhere, and I would have to go and collect it. My order was supposed to be delivered to my home. What a disgusting company. I will never purchase from another company that uses those cowboys. Also no way to contact them. DO NOT USE FASTWAY COURIERS.”

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Posted 1 year ago

“Well looks like they removed Google's review so I do here again. Suggestions for them change name from Fastway to Noway. Waiting my order two weeks nearly loading and unloading updates. Micky mouse company”

Helpful Report

Posted 1 year ago

“Parcel out for del. got email saying it had been delivered and signed for. No such luck. Driver with parcel had gone past my area 2 to 3 hours earlier. Forged my signiture, and kept parcel in van. This company is a joke, and should be investigated by the Companies Office. If you are purchasing on line, check which Courier company is doing delivery. If its Fastway, cancel order, and go some where else. Time to get this bunch of cowboys, off the roads for good.”

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Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 621 reviews