Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 510 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional company, Bags where left laying at garden gate witch is open in pouring rain water running down the bags an damage packaging that was soaked this isnt the first time Fastway couriers have done this they have previously through stuff over the wall rather than walk up a small garden path, U can't even get spking to the company, The company that used this dreadful company as courier have been informed Boohoo Pretty little thing Asos Sports direct”

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Posted 3 years ago

“Very unprofessional Bags where left laying at garden gate witch is open in pouring rain water running down the bags an damage packaging that was soaked this is the first time Fast way couriers have done this they have previously through stuff over the wall rather than walk up a small garden path”

Fastway Couriers Ireland 1 star review on 8th May 2021

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Posted 3 years ago

“Always problem with Fastway, they are all unorganised, I have lost few jobs waiting for the material from fastway.”

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Posted 3 years ago

“After 2 weeks of sending my parcel out with a courier and then sending it back to the depot 20 minutes away from me every day I was told I was finally getting it today. Instead I got my neighbours parcel (turns out they had problems with fastway too) and my parcel was once again returned to the depot. I cannot stress this enough: use ANY courier but fastway, every single one of them is far superior and if you are buying from a company that exclusively use fastway send their customer service team an email before you buy requesting it be sent by any other courier or by post it's far safer than using fastway”

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Posted 3 years ago

“Couldn’t believe it when I ordered a pair of shoes and it was fast way. The worst courier service I have ever come across. Third time I’ve had to deal with them. They said my package was delivered today and of course no sign of it. Same as the last 2 times”

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Posted 3 years ago

“"Misdirected FOUR times and counting! Disastrous company whose reputation precedes it. I would recommend that customers ask vendors to avoid Fastway at all costs. See below my litany of failure courtesy of Fastway. It's been "misdirected" four times since arriving from the Netherlands. PL0000319931 is tracking reference. We've received your parcel in our central distribution hub. It will be with you in 1-2 working days, depending on the delivery service timeframe you requested. 05/04/2021 16:12:54 Hawkes Bay Couriers (Hub) We've received your parcel in our depot. It will be out for delivery within the delivery service timeframe you requested 05/04/2021 21:16:58 South East Your parcel has been received into your local depot and schedule for delivery. 06/04/2021 11:01:03 South East We're sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay. 06/04/2021 11:01:30 South East We've received your parcel in our depot. It will be out for delivery within the delivery service timeframe you requested 07/04/2021 01:29:39 South East We're sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay. 07/04/2021 11:02:35 South East We've received your parcel in our depot. It will be out for delivery within the delivery service timeframe you requested 07/04/2021 21:46:11 South East We're sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay. 08/04/2021 09:36:30 South East We've received your parcel in our depot. It will be out for delivery within the delivery service timeframe you requested 09/04/2021 03:26:06 South East We're sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay. 09/04/2021 10:41:55 South East We've received your parcel in our depot. It will be out for delivery within the delivery service timeframe you requested 09/04/2021 20:33:18 EMAIL SENT TO VENDOR Good morning. The package arrived in Republic Ireland (EU) more than a week ago now but keeps being misdirected by the incompetent courier company fastway.ie. I would be very grateful if you could contact them to request that they either deliver the item or have it returned to you in the Netherlands so that I can get a refund as this service is dreadful. The fault is with the courier but they have stopped responding to my requests in a meaningful way and do not seem to care if it is delivered. I would also request that in future you use a different courier company to fastway as their awful reputation precedes them as can be seen in trustpilot and Google reviews. PS the fastway reference is PL0000319931 Sincerely,”

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Posted 3 years ago

“Dreadful service, I’m still waiting to learn where my parcel went. No communication or apology. . I do not recommend this company.”

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Posted 3 years ago

“My heart always sinks a bit when I get my delivery email and see that fastway are the courier. I got a package from them on time a few weeks ago, and I remember being very surprised. But this week we're back to the usual, they're "encountering operation delays" apparently. I guess that beats the usual lie of " We tried to deliver your package".”

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Posted 3 years ago

“Extremely poor service and communication.”

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Posted 3 years ago

“I paid for delivery within 2 days as I ordered live plants. Fastways put the item out for delivery on the tracker but made no delivery attempt. They have now advised the package may not be delivered for another 48 hours- meaning I will receive the package 7 days after it was dispatched. They know the items will be dead at this point and have not even offered an apology. This is the worst delivery service in Ireland.”

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Posted 3 years ago

“Terrible service. I got a text to say my package was in a shop 11 KM from my address, this during Level 5 Covid restrictions where we are limited to 5 KM Several weeks and texts later I finally got my delivery”

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Posted 3 years ago

“Fast said they delivered my parcel all I got was the address label in my letterbox the courier just tore it of my parcel and kept it I cant even email the service to complain he must have wanted my washing powder for himself”

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Posted 3 years ago

“Fastest couriers delivered a package to my house this morning. I wasn't there at the time. The driver placed the package neatly on my backdoor step. Well done Fast way. Much appreciated. Thank you. George.M.”

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Posted 3 years ago

“Ridiculous service sorry to say that. It’s been more than two weeks still no sign of my parcel to be delivered.”

Fastway Couriers Ireland 1 star review on 24th February 2021

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Posted 3 years ago

“The delivery driver phoned my partner's mobile and shouted down the phone "delivery!" Before she could even get a word out, she told the driver she would be down right away. She left the apartment straight away and hopped in the lift, before the lift even moved the delivery driver started buzzing the apartment phone which I answered. In the most rude aggressive and sassy tone he shouted down the apartment phone "delivery!" To which I simply responded "my partner is on her way down to you, I'll buzz you inside". When my partner exited the lift her parcel was laying on the floor and the driver had gone, there could have been any number of valuable items in the parcel and he just threw it on the floor and left, we didn't even have the chance to inspect the parcel before accepting it from him because he threw it on the floor and left. I phoned the driver to address this with him directly but he got so aggressive with me and threatened me going so far as the state that he "knows where I live" I sent a message to fastway and all they said was sorry for any "inconvenience" My personal safety in my home was threatened by your employee, that is more than an inconvenience. Terrible service. Terrible company. I will be avoiding any business that uses this delivery service.”

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Posted 3 years ago

“The worst courier”

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Posted 3 years ago

“Oh my god if I could give zero stars. My full and genuine address including eircode was not clear enough for them. They emailed me, I gave them my full address within 5 minutes. No reply. 2 days later the tracking still said address query so I sent it again, no reply. I contacted the company I was purchasing from who also passed on my address again to fastway. 4 days later I got a reply from Pamela in fastway, the first person who had contacted me, apologising for the delayed reply and informing me my package had been returned to sender. 🤦🏼‍♀️ They are morons!!!!!!”

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Posted 3 years ago

“I wish I could give 0 stars, They are the worse courier service in Ireland. Ordered 2 packages from Smyth's both went return to sender. Eircode and number on order didn't bother their backside delivering. we don't live in a rural area. No way of contacting them to what's going on or try fix the issue. Every order I have had with them has always had a problem.”

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Posted 3 years ago

“Rudest driver come to my house. First rang me and wouldn't take my postcode and then arrived at the door saying we put the wrong address and that we are in the wrong place. No good. Wouldn't even give a star.”

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Posted 3 years ago

“SENT PARCEL TO CUSTOMER VAGUE TRACK AND TRACE INFORMATION NO CUSTOMER CARE PHONE NUMBER, CLICK AND GET AN AUTOMATED RESPONSE FROM ROBOT ON THEIR WEBSITE SOMEONE WILL GET BACK TO YOU IN 48HRS, NO GOOD TO ANYONE IN BUSINESS IN THIS DAY & AGE”

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Posted 3 years ago

Fastway Couriers Ireland is rated 1.1 based on 510 reviews