Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 509 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted fastway on Tuesday this week and gave me a ref number and told someone will contact me within 24 hours? Phoned up on Wednesday same lies someone will contact me within 24 hours? Thursday same lies from this useless company told lies again will contact me within 24 hours??? Last package told nobody at home yet 3 cars in drive and 4 people are in the house. Delivered next day buy driving up the lane beside the house and driver fired the package over a 6ft high hedge from his window and landed about 50 ft in the drive way. Never made any contact with me This is the worst company to deal with no contact with any human just gone on lone to made contact with them. The company is so bad that's why no body will answer the phone.”

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Posted 11 months ago

“have 2 emails saying my 2 packages we delivered and one apparently even signed for … nothing arrived - no customer support other than an stupid email service that you get not reply from or have to wait days for a response. I would like to speak to an actual person.”

Fastway Couriers Ireland 1 star review on 9th November 2023

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Posted 11 months ago

“Shockingly incompetent service, parcels constantly being delivered to wrong estate and even when they do manage to get the correct address/eircode parcels are just abandoned in totally unsafe and unsatisfactory places' drivers don't even bother knocking, I couldn't count the amount of times i got messages saying parcels were left in a safe place when nothing was delivered at all, i was at home on one occasion with front door wide open and parcel was left at the gate where anyone could have picked it up, no way to contact fastway and when you try you read about a number provided in welcome email!? But there's no facility to access anything to elicit a welcome email, absolutely diabolical shambles and practically pointless”

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Posted 11 months ago

“Criminals pure and simple. They never delivered my parcel and on the tracking website was shown as delivered and signature obtained.There's no contact number and it supposed to be a live chat but it doesn't work.i will follow up with a complaint to the gardai since this is theft.stay away from this company.”

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Posted 11 months ago

“I waited 2 weeks for a dress due to come in a week I was told my package was miss sorted 4 times this is unacceptable especially for people counting on package arrival during a promised time frame so Disappointed”

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Posted 1 year ago

“I am so disappointed. My parcel was left at my front door. And my area is very busy for people who walking around. Anyone could take it.On the packaging was my phone number. Why noone tried to ring me to ask where my package could be left. Other time he just rang the door bell and same again just left it to sit on the ground without waiting till I open the door. Very bad service. Try to avoid if you can. Can only imagine if someone do that to their packaging”

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Posted 1 year ago

“My parcel was dispatched 2 weeks ago from the UK. Online tracking shows that it has done a circuit of Ireland, north and south. It has been unloaded and then dispatched from several depots but no delivery. Their website is not functioning in that if you click on contact or email, there’s no opening of a separate page. I googled and found phone numbers. When you call there is a pre-recorded message directing you to the website. I won’t be purchasing from companies again that use fastway couriers.”

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Posted 1 year ago

“Everything! No delivery. No contact. No communication. No business anymore with companies who use them.”

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Posted 1 year ago

“I waited all day for my package and email stated that it had been delivered with my signature. I couldn’t contact them to find out so I reported it to guards. Then they rang me 2 days later to say they had left it in a shed at the back of my house which I checked and would have seen them so I believe they must have come back in the night and put it there. Anyways I asked him why he didn’t give it me properly and he’s not supposed to sign my signature and why he put it out back, that I was there all day, he could have given it me.... very strange and very dodgy un trustworthy company. They should be shut down, the criminals. Customer care won’t even take my complaint. 🤬”

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Posted 1 year ago

“Not waste time said by long Horus my is house your report crime scam parcel”

Fastway Couriers Ireland 1 star review on 24th October 2023

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Posted 1 year ago

“My parcel was delivered to the wrong… My parcel was delivered to the wrong address the dublin 1 driver left it in a spar shop then sent me a text message from his personal phone telling me to go there to collect I replied saying I couldn't & it wasn't ordered to the spar shop it was ordered to my address & I was there all day I contacted customer care & explained the same thing I sent several messages got no reply then when I Track the parcel it was returned to sender. Absolutely terrible non existent customer care never reply & I done nothing wrong I simply wanted my parcel I paid for the dublin 1 driver is lazy & didn't do his job. Terrible horrible unprofessional company.”

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Posted 1 year ago

“Awful service. Avoid them. They are brutal.”

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Posted 1 year ago

“Has anyone experienced this -I advertised an ad to sell a bike , the buyer suggested to use Fastway Couriers- a link was sent to me - to receive a paid- amount - I was asked to input the same amount, in order to activate / verify my account - then I receive the amount - never heard of this - seems a scam set up- I wonder if all the lost parcels mentioned in the many reviews, are deliberate- to sell on the items- seems dodgy -”

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Posted 1 year ago

“Firstly, Fastway delivered to my front gate and just left unattended parcel when I had requested it be left with designated neighbour. Secondly, unlike DPD, they do not have local drop-off arrangements with local traders, making it difficult for parcel delivery when you're not there. DPD have drop-off points in small towns all over Ireland--I'd have to drive over an hour to get to Fastway hub. Thirdly, DPD phone in advance to arrange specific time-slot and access and you can change delivery to drop-off point on same day. Fastway don't seem to care about customer. I will no longer buy on-line products from vendors who use Fastway.”

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Posted 1 year ago

“A nightmare of a company to deal with. They have no idea about dates and deliver when they feel like it not when anyone is at home. I have spent the last 3 weeks trying to get them to collect two boxes for return to Woodies. They make arrangements and then don't bother to come. This has been repeated over and over again. I threatened Woodies with legal action if these boxes were not collected by next week as my contact is with Woodies not Fastway Couriers. I don't know why any reputable firm would deal with these useless couriers.”

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Posted 1 year ago

“Absolute joke of a company email you to say your order has been delivered nowhere to be seen joke for customer service aswell. Should have known how bad they where when delivery man was sitting in my drive texting my son to say their is no one home will I throw your delivery over the wall unfortunately we have no wall around our house just too lazy to get out of the van to knock at the door. Next time I order on internet I'll make sure it's not by by fastway joke company.”

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Posted 1 year ago

“Shocking customer service. No phone number and no reply from to 3 messages. I've been having major issues with your driver. He won't drive down our lane. Myself and my neighbours all having same issue. Getting "attempted delivery" emails when the driver is not even coming. I work from home a day sit right next to window and I also have a note on parcel to leave delivery on porch. I've ordered twice from the same company this month and your driver has done same thing. You need to sort something out. Ill happily arrange to have all my neighbours write an email and a review if it's needed. Shocking "service".”

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Posted 1 year ago

“Awfull was told 3 days in a row that a package was loaded onto the van then they lied saying there was no one home and they tried to deliver !!! I have 2 cameras pointed at my gate and I sat watching TV all day waiting for the delivery 😡😡😡😡😡 .. if they told the truth I'd understand but to lie to customers is the sign of a.poorly run company ..”

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Posted 1 year ago

“They didn't worst courier service in ireland”

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Posted 1 year ago

“For the last month my packages has been delivered to the wrong address have gotten on to them to get the driver to delivery to my address was told that they would rectify it bit again not done Again to the wrong address I am so sick of sending emails to no avail absolutely shocking company my valuable item being delivered to someone else Have no idea why this is happening I want to make a formal complaint to the area manager so can I please have his phone number and address as this is going on for weeks now My name address phone number and eircode is always correct when I eventually get my package so I don't know what kind of a clown is on delivery”

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Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 509 reviews