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Fat Face Reviews

3.5 Rating 173 Reviews
62 %
of reviewers recommend Fat Face
3.5
Based on 173 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 14%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

How quickly does Fat Face resolve customer queries?
(14 hours ago)
Greater than 59% of reviewers feedback is Fat Face takes over a week to resolve customer queries.
(14 hours ago)
14.29%
Industry Average
Purchased jacket and paid express delivery on line - all confirmed via email, received email today to say order has been cancelled despite the fact the jacket is still available on website. Customer service is appalling - tried to contact via email, telephone and customer assistance on line - all useless. Avoid at all costs!
- Anonymous
Spent 1 hour waiting for chat, in 1 hour the queue only went down by 6 people! Seems like Fatface, are happy to take your money but don't want to spend any money on emiying customer service people.
- Anonymous
Really poor customer service. Can’t get through to customer services, when you stay on the phone 15 mins it seems to hang up. It’s so sluggish. Nothing like the service in a store. It’s gotten worse since covid, companies don’t seem to care. With the amount of money the clothes cost, you would think they would recruit hard working staff at the end of a phone. Sorry, rant over….
- Anonymous