Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and amazing quality. Love everything I order from feather and stitch!”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback, we really value your support. X

Posted 2 years ago

“Excellent service. Ordered on the Saturday & here bu the Monday. Thank you 🙏”

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Posted 2 years ago

Dear Jo, Thank you so much for leaving us such positive feedback. We really appreciate your support. X

Posted 2 years ago

“My order (for a dress) was dealt with efficiently and speedily. It was very well packaged and the handwritten 'thank you' note enclosed was a nice touch and much appreciated.”

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Posted 2 years ago

Dear Deborah, Thank you so much for leaving us such positive feedback. We are so pleased to hear this. X

Posted 2 years ago

“Excellent service and packaging”

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Posted 2 years ago

Dear Ceri, Thank you so much for leaving us such positive feedback. We really appreciate this. X

Posted 2 years ago

“I would shop with Feather and Stitch again. My jacket was beautifully packaged and arrived as anticipated - a very good experience.”

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Posted 2 years ago

Dear Susan, Thank you so much for leaving such wonderful feedback. We are thrilled to hear this. X

Posted 2 years ago

“Gorgeous on-line service. I even rang the shop to say how beautifully packed it was and a personal note.”

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Posted 2 years ago

Dear Kim, Thank you so much for taking the time to give us feedback. We really value it. X

Posted 2 years ago

“Have ordered a couple times from Feather & Stitch, always beautiful items, perfect wrapping with a little note which makes the online purchase feel personal! Thank you x”

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Posted 2 years ago

Dear Emma, Thank you so much for leaving us such wonderful feedback. We really appreciate your support. X

Posted 2 years ago

“A fantastic shop with a beautifully chosen range of styles. The staff are always super friendly and helpful with suggestions and advice. I really like how they model the styles on themselves as well as showing the clothes on models. It gives you a reassuring guide. Thank you for a great service ladies.”

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Posted 2 years ago

Dear Jo, Thank you so much for leaving us such wonderful feedback. We really value your support. X

Posted 2 years ago

“Excellent service lovely packaged goods, I had to return one item because of fit , communication and refund was efficient and very quick ,”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback. We really appreciate this. X

Posted 2 years ago

“Love Feather and Stitch! Always lovely clothes to choose from and the parcel arrives beautifully presented with a little note every time. Great customer service.”

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Posted 2 years ago

Dear Beth, Thank you so much for such wonderful feedback. We really appreciate your support. X

Posted 2 years ago

“Incredible customer service & excellent speedy delivery.”

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Posted 2 years ago

Thank you so much for leaving such wonderful feedback. We really appreciate this and for your value support. X

Posted 2 years ago

“Thank you so much! So beautifully wrapped which really makes the on line shopping experience even better ! Thank you”

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Posted 2 years ago

Dear Janine, Thank you so much for leaving us such positive feedback. We really appreciate your support. X

Posted 2 years ago

“Beautiful cardigan, so soft and comfortable- sizing was a bit generous. Service and delivery excellent.”

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Posted 2 years ago

Dear Vivienne, Thank you so much for leaving us such positive feedback. We really appreciate it. X

Posted 2 years ago

“I've bought quite a lot of clothing, shoes and jewellery from Feather & Stitch online. The selection is superb - they always seem to have exactly what I want to wear (amazing buying from Helen). And I've always received my items promptly and beautifully wrapped. When I've got a size wrong, it's been no trouble at all to exchange or return. With my last order, I selected two sizes of jeans and I received a follow-up call from Helen to assist me with the sizing of various items I'd ordered. This was exceptional service and saved me time and effort of ordering multiple sizes or ordering the wrong size and having to return items. I followed up with a visit to the boutique and it was a thoroughly lovely experience. Both ladies were super helpful with styling and sizes. I will certainly be continuing to buy online and in person!”

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Posted 2 years ago

Thank you so very much for leaving us such wonderful and positive feedback. We really value your opinion and support. X

Posted 2 years ago

“One of my favourite boutiques. Great service , excellent selection”

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Posted 2 years ago

Dear Julie, Thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 2 years ago

“Great service Thankyou”

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Posted 2 years ago

Dear Arlene, Thank you so much for leaving such positive feedback. We really appreciate your support. X

Posted 2 years ago

“Delivery arrived quickly and beautifully wrapped. Returns were processed quickly too. Really lovely boutique.”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback. We really appreciate your support. X

Posted 2 years ago

“Lovely dress and very cute packaging and little note :)”

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Posted 2 years ago

Dear Hannah, Thank you so much for leaving us such positive feedback. We are so pleased to hear this. X

Posted 2 years ago

“The dress I ordered arrived very promptly. It was beautifully packaged. It was also a very good price!”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We are so pleased to hear this. X

Posted 2 years ago

“Love, love this on line store - not sure my bank balance does though - everything I buy is just always so right!!! From the pictures , product descriptions and size guide you know what you’re getting!”

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Posted 2 years ago

Dear Sarah, Thank you so much for leaving us such lovely feedback. We are thrilled to hear this and thank you for your support. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews