Fetch Reviews

Name: Fetch
Rating: 2.32

2.3 Rating 133 Reviews

33 %

of reviewers recommend Fetch

Company Reviews

Questions

Metrics

2.3

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Fetch 1 star review on 23rd January 2021

Zoey

Fetch 1 star review on 2nd September 2020

Dana

Inge Preston

Anonymous

Anonymous // 01/01/2019

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“Ordered food and veto any type products for my dogs. Arrived promptly and products as advertised. Pleased.”

Helpful Report

Posted 6 years ago

“Ordered goods even though it was a bank holiday it arrived following day”

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Posted 6 years ago

“First time I have used Fetch and also the last. I don't continue to trade with companies that do not keep their promises.”

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Posted 6 years ago

“Very good company for dog food, good range, excellent prices, quick delivery, offers for signing up.”

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Posted 6 years ago

“My last order was not delivered as requested due to the van braking down. However re delivery was arranged for the following day and I received a gift voucher for my next order. very nice customer service.”

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Posted 6 years ago

“I bought the plug in that says it will calm my cats down and stop them fighting. I'm a pensioner on a very low income but my cats are my priority so I hoped this would make them more amenable to each other and stop them "spatting". It cost over £30, which is about 10% of what I usually have in my bank ... so a lot of money to me, and it didn't work.”

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Posted 6 years ago

“First time I have used this company to order my dog food. Extremely impressed with the prices and the very quick delivery.”

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Posted 6 years ago

“Terrific service, we order a LOT of dog food and dog items, we have Deerhound and a Large Whippet ... they both enjoy lots of free exercise, and have appetites to enable them to do so! FETCH have good competitive prices, is an attractive, easily navigable site, delivers promptly and in well packaged boxes..... the whole site has a lovely contemporary and professional look to it. We have never had any goods arrive damaged or split, as the packing is carefully and appropriately done for, often, heavy bags of dog meal or tins or packaged dog meats... THANK YOU. Both my dogs are full of wet shiny healthy noses, and paws and very VERY laggy tails. GOOD VALUE. ATTRACTIVE SITE. EFFICIENT SERVICE, and GREAT PACKAGING... not too much plastic .. well done..and THANK YOU”

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Posted 6 years ago

“Great range. Love the speed of delivery. The delivery is why I will continue to use Fetch every time.”

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Posted 6 years ago

“The range of products is excellent, the speed of delivery too. Also, the information of when deliveries are due is very comprehensive and helpful.”

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Posted 6 years ago

“Good prices and communication. A little slow to deliver on this occasion.”

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Posted 6 years ago

“Best price Science Hill dog food i could find and even got more money off with a voucher code”

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Posted 6 years ago

“Fantastic delivery service, friendly staff and great prices.”

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Posted 6 years ago

“Excellent prices and offers appropriate for my Dog”

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Posted 6 years ago

“Great prices, easy website to use, and next day delivery slots usually available.”

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Posted 6 years ago

“Excellent range of products, competitive prices and I can link any orders to my Ocado delivery for free!”

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Posted 6 years ago

“Found just what I wanted for my little dogs treats, freeze dried liver treats”

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Posted 7 years ago

“I recently ordered a dog harness - it was delivered within two days, and although it didn't fit quite right, Fetch were more than happy to refund me in full, answering my emails quickly and courteously. Lots of great items for pets on their website - will definitely use them again.”

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Posted 7 years ago

“Excellent service,shame they dont have a loyalty customer scheme”

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Posted 7 years ago

“Competative prices with superb delivery options, offering hourly slots for your convenience.”

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Posted 7 years ago

Fetch is rated 2.3 based on 133 reviews