Fetpak Holdings, LLC Reviews

Name: Fetpak Holdings, LLC
Address: 24832 Jericho Tpke, Floral Park, New York
Rating: 4.75

4.8 Rating 3,051 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

Metrics

Info

4.8

Based on 3,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Fetpak Holdings, LLC 5 star review on 2nd May 2024

John Gilbert

Fetpak Holdings, LLC 5 star review on 26th February 2024

Michael Gates

Fetpak Holdings, LLC 5 star review on 21st August 2023

Nicole Tracz

Fetpak Holdings, LLC 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are smaller than they looked but I really didn’t think about the size and I should have measured. My issue but I do like them.”

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Posted 5 years ago

We have a 30 day return policy so you are welcomed to contact us for an RA number. We can exchange or credit your account back. Our customer service #631-864-3090, Mon-Fri 9 AM-5 PM EST. Thanks.

Posted 5 years ago

“Just what I wanted. The quality is fine for my use of carrying packages, and item arrived quickly. Very pleased with product and service.”

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Posted 5 years ago

Glad you were pleased with our product and service. Looking forward to serving you in the future. Thank you for the 5 stars.

Posted 5 years ago

“I’m very pleased with my order and my items were delivered in a timely manner.”

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Posted 5 years ago

Thank you for your positive review Annette. We appreciate it!

Posted 5 years ago

“Fetpak understands that your time is valuable and that you will come back for their excellent products and service. They've made their ordering system simple plus they deliver in record time. Thank you Fetpak!”

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Posted 5 years ago

Very glad you like our products and service. We appreciate the 5 star review. Thank you.

Posted 5 years ago

“Great company. Always happy with my orders. Will continue to do business. Please send a catalog. Thanks. Sheridan”

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Posted 5 years ago

Thanks for the positive review Sheridan. We have mailed out a catalog. Looking forward to your continued business.

Posted 5 years ago

“I ordered ring boxes for 60 championship rings that my husbands football team won. we recieved them on nov 29 and the rings were presented on dec 1st. when my husband and i were putting the rings in the boxes, we realized that 3/4 of the boxes were assembled wrong. when you place the ring in the box , the ring is supposed to be facing the front, but these were defective because the ring faced the back!!! we had to remove the piece glued down and re-insert it so it was facing correctly. ! very poor workmanship !!! they said i could get a refund only if i sent them back, there was no way i could because the rings were presented 2 days later. i will not be purchasing anything from your company in the future. i did request some sort of refund but they said only if i sent them, back which was impossible because i would not have gotten replacements in time.”

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Posted 5 years ago

Lisa, apparently you are still on your futile mission leaving negative reviews. Your negative reviews do not affect us as we have thousands of reviews and our ranking is one of the highest possible. 93% of our customers recommend us and we have a rating of 4.73 out of 5 which is extremely high in our industry. But continue on your mission as you seem to not have anything better to do. Below are our replies to you copied and pasted from your Facebook reviews: 1) You stated to us that you used all the boxes already for a function and you had nothing to return. If you have nothing to return, then we cannot refund you. To explain this reasoning: You bought a shirt at Macy's and it had a slight defect, but you decided to keep it. Then you went back to Macy's without the shirt and told then you want money back. Macy's would not refund money to you. This is identical to that situation, yet you feel the need to write a negative review about us. We were nice enough to offer you a courtesy credit for your next order, but apparently you do not want that. Not sure how you can justify wanting a refund with returning anything. You said you are contesting the charge, but we are sure the credit card company will feel the same way as we do. After three more separate comments from you we repsonded: 2) Not sure how many times we have to repeat this but the manufacturer did seem to put some inserts in backwards, however you used all the boxes. If you returned them we would have given you a full refund. Again read my "Macy's analogy" above. As far as we are concerned this case is closed and has been closed. Our customers know that we have the best prices and best service in the industry. We have been in business for 30 years, and yes we have crossed paths with unreasonable customers like you, although they are very far and few between. You can read our reviews right on this site and you will find very few negative ones and the few that there are are usually without merit, like yours.

Posted 5 years ago

“Fetpak, Inc. Thank you for an awesome product! Also for very quick shipping!!! We will certainly be ordering from you again when needed and also be telling others about you and your wonderful products and customer service! Sherbondy's LLC”

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Posted 5 years ago

Hi Tammy. Thank you for your great 5 star review. We appreciate you spreading the word about us. Thank you for that.

Posted 5 years ago

“Prompt delivery - well satisfied. Love use of coupons and free shipping.”

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Posted 5 years ago

Hi Norma. Glad you make use of our coupons. Thank you for the great review.

Posted 5 years ago

“You are so great! I love that I can order and have my products before running out.”

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Posted 5 years ago

Hi Joan. Thanks for being a great customer of ours. Glad we can continue to serve your business.

Posted 5 years ago

“Quick service and got exactly what I ordered”

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Posted 5 years ago

Glad you were happy with our products and service. Thank you for the 5 star review.

Posted 5 years ago

“Wonderful service. Will definitely re-order. Prompt deliver. No hassle ordering.”

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Posted 5 years ago

Get you liked our service and fast delivery. Looking for to your future orders. Thank you.

Posted 5 years ago

“Packed safely. All great!”

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Posted 5 years ago

Thank you for the 5 star review.

Posted 5 years ago

“These necklace boxes were gorgeous. Very nice quality.”

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Posted 5 years ago

Glad you liked our necklace boxes. Thank you for the 5 stars.

Posted 5 years ago

“Quick Delivers, Correct Product Thank you!!”

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Posted 5 years ago

Thank you for the 5 star review . Glad you were happy with our quick delivery.

Posted 5 years ago

“Ships fast. Packaged very well. Arrived no damage. Only complaint is cotton is a bit flimsy compared with the ones we ordered from uline. But with no shipping cost, this is a great buy! I will buy more in the future.”

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Posted 5 years ago

We are surprised the cotton in our jewelry boxes is thinner than Uline's as our boxes are made in the USA and are have much thicker paperboard and higher quality jewelers cotton. But we definitely appreciate the feedback and your review. Looking forward to serve you in the future. Thank you.

Posted 5 years ago

“great customer service...”

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Posted 5 years ago

Thanks for your 5 star Fetpak rating.

Posted 5 years ago

“Rapid delivery Professional”

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Posted 6 years ago

Thank you for the positive 5 star review. We appreciate it.

Posted 6 years ago

“The bags are exactly what I needed. Very fast shipping.”

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Posted 6 years ago

Glad our bags fit your needs. Thank you for the review.

Posted 6 years ago

“fast shipping and very handy boxes to see without open them”

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Posted 6 years ago

Estrella, glad you liked our boxes and our quick shipping. We appreciate the 5 star review.

Posted 6 years ago

“Totally pleased with the order process, communication and delivery!”

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Posted 6 years ago

Thank you for your 5 star review and positive comments.

Posted 6 years ago

Fetpak Holdings, LLC is rated 4.8 based on 3,051 reviews