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Fetpak Holdings, LLC Reviews

4.8 Rating 3,051 Reviews
94 %
of reviewers recommend Fetpak Holdings, LLC
Company Reviews Metrics Info
4.8
Based on 3,051 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Fetpak Holdings, LLC Reviews

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Paul Pedersen
Verified Buyer
“I still don't like paying the extra small order tax.”
Helpful Report
Posted 8 years ago
Paul, since we have no minimum order, we have flat rate shipping of $7.95 for orders under $75. Many times the freight cost is actually higher than $7.95, so you would often save money with the flat rate. Of course as you know, we have Free Shipping on all orders over $75. Thank you for being a loyal customer of Fetpak's. We definitely appreciate that.
Posted 8 years ago
Cher McGinn
Verified Buyer
“I placed my order on Tuesday or Wednesday and I received my order on Friday. Very fast shipments. Very accurate with what I ordered. I've never had a mistake with my shipments and the friendly customer service people will always call to let you know how much shipping will be if I have a rush order.”
Helpful Report
Posted 8 years ago
BARBARA DELALLA
Verified Buyer
“I have been ordering my supplies for close to 20 years and have never had a problem”
Helpful Report
Posted 8 years ago
Iris Kramer
Verified Buyer
“Bags rip at the bottom very easily. Would never purchase again.”
Helpful Report
Posted 8 years ago
Iris, actually we are really surprised to hear your complaint since it's unusual on our top quality Apple Brand Bags. We can do an exchange on these if you like. Email manager@fetpak.com with your invoice number and we can issue an RA.
Posted 8 years ago
Suzanne Mulgrew
Verified Buyer
“I placed an order from the newest catalog very easily. Completed the order, paid and waited for my delivery. I received a call that you were out of stock on one item. The lovely customer service agent gave me the other choices and i selected a different item. The next day, I received another call because you were out of stock on that item too. Again, your customer service agent gave me other choices and I selected a different one. Finally, my order could be shipped. Received my order without any further complications. My question: why do you have items in your catalog but not in stock? Thank you”
Helpful Report
Posted 8 years ago
Suzanne, we have a 98% fill rate and stock all of our products. Being out of stock on two items is highly unusual, however it does happen. Our paper catalog is printed months in advance so we cannot let you know if we are out of stock until the order is placed. If you check our website it will state when an item is out of stock and the expected arrival time of that item. We apologize for the inconvenience you experienced with us and we appreciate your feedback.
Posted 8 years ago
Susan Stankovich
Verified Buyer
“Nice quality, happy”
Helpful Report
Posted 8 years ago
Ginger Quinlan-McKinney
Verified Buyer
“Awesome as always!!”
Helpful Report
Posted 8 years ago
Karen Stamatis
Verified Buyer
“I needed boxes ASAP my regular company couldn't promise it. Saw that Fetpak ships right away. I told them I needed them in 4 days and I got them in 3.So bye-bye old company.”
Helpful Report
Posted 8 years ago
Cassie Sleppy
Verified Buyer
“I Always get my orders quick”
Helpful Report
Posted 8 years ago
Brooke Collins
Verified Buyer
“Great customer service, ordering was easy, and I received my order in just a few days.”
Helpful Report
Posted 8 years ago
Karen Thorpe
Verified Buyer
“I've ordered several time from Fetpak and am impressed with how quickly my orders arrived and the quality of the products. I particularly like the selection of jewelry boxes.”
Fetpak Holdings, LLC 5 star review on 24th June 2016 Fetpak Holdings, LLC 5 star review on 24th June 2016
Helpful Report
Posted 8 years ago
Kim Otero
Verified Buyer
“I've been buying zipper bags from Fetpak for a long time. Lately, quality has gone down. The zippers are smaller, the opening edges don't have much grip on them and are not staggered. In this last order, I bought extra 2"x2" zipper bags because they were on sale. I'm very disappointed to find that they are not individual bags, but a pair that needs to be separated before use. The 2" x 2" bags were not like this last time I bought them. I see they are made in China. Can good quality zipper bags be bought anywhere at all? I thought Fetpak sold quality products. I may as well buy directly from China and pay much less.”
Helpful Report
Posted 8 years ago
Kim, our bags are from the same manufacturer as always. It's possible you received a bad batch. You are correct in that Fetpak does sell only quality products, however production mistakes do happen. Please email manager@fetpak.com with your invoice number and the quantity of bags that are not up to standard and we will pick up the bags and replace or issue a refund. Sorry for the inconvenience.
Posted 8 years ago
Roberta Westcott
Verified Buyer
“EXCELLENT service. I had to return the items I purchased and the refund was SWIFT!! Thanks so much. I will be a returning customer!”
Helpful Report
Posted 8 years ago
Diana Roszik
Verified Buyer
“I ordered the materials and they arrived fast, in a good condition. Lovely responding customer service...”
Helpful Report
Posted 8 years ago
Janet Bonestroo
Verified Buyer
“altho the box my order was packaged in was crunched, everything arrived in good order except one of the earring stands was missing one of the non skid little circles on the bottom of the metal feet (probably had nothing to do with the mangled box).”
Helpful Report
Posted 8 years ago
Carol Eliason
Verified Buyer
“Overall excellent service, and quick delivery...”
Helpful Report
Posted 8 years ago
Daniel (Danny) Freeman
Verified Buyer
“Your products are very pleasing to all of my clients. And when my clients are pleased with the packaging, that pleases me. Your products and service are phenomenal. Thank you so much for being here.”
Helpful Report
Posted 8 years ago
James Carsey
Verified Buyer
“I shopped on Fetpak's website and im glad I did. The Product was easy to find and easy to order. It came when promised. Great experience. I'll use Fetpak again for sure!!!!”
Helpful Report
Posted 8 years ago
Carol Abel
Verified Buyer
“Your response to my emails was very disheartening. I received the package at or after 4 p.m. on Saturday the 18th. It was left on my front porch. The condition of the packaging was very sad. Who ever packaged this did not know what they were doing. The box was in very poor shape and a lot of the tape was coming off. If it would have taken longer to get this package it probably would not have held together. Products inside were not packaged very well and could have been destroyed. I will most likely not ever order from you company again.”
Helpful Report
Posted 8 years ago
Carol, you ordered on June 13th, we shipped out the same day and package was delivered on time on June 18th. We aren't sure why the condition of the package was not in good shape, it may have been repackaged in transit. All packages that leave Fetpak's warehouse are packed securely and the condition is double checked. The important thing is no merchandise was damaged. Hopefully you decide to reorder from Fetpak again. Thank you for your feedback.
Posted 8 years ago
Roisanne Kropen
Verified Buyer
“Our orders always are complete, the items are as described, shipping is as stated. Good company, no surprises.”
Helpful Report
Posted 8 years ago
Fetpak Holdings, LLC is rated 4.8 based on 3,051 reviews
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