“I am a wheelchair user and cannot rate the train crews more highly for their friendliness and level of assistance, not just at getting me on and off their trains (yes, they put the ramp down themselves and do not leave it to platform staff who might be caught up elsewhere, or have forgotten on occasions). There have also been times when, on account of my long-term health condition, I've not been feeling the full ticket (pun not intended!) and they have shown extra care. With other TOCs (train operating companies) I can feel quite anxious when I travel but not with Hull Trains. I'll often transfer to a seat and I find the seats more comfortable than on rival operators. In my experience, they usually run to time and there's a good reason if they don't but we're always kept informed. There's WiFi and power sockets and the rolling stock looks smart and I have always found the interiors clean. Some good fare prices if you can book early enough!
Customer service on the telephone is also generally excellent. Overall I would say that staff generally go the extra mile to help customers.”
“Good app, comfortable and clean trains, wonderfully helpful and friendly train staff and a human customer service manager who's there to help. Just the ticket.”
“Easy to search for trains and times on the Hull Trains website. Easy booking and collection of the tickets from the station. Journey was super and the guard was very informative and helpful. Will be using Hull Trains in the future.”
“I use Hull trains fairly regularly to go from Hull to London. I always think that the service they offer is professional , quick, clean and friendly.
Two situations stick in my mind :-
One when there was a problem on the line at Peterborough. Our train was over an hour late leaving and we had to get off at Peterborough and get a slow train to Kings Cross. Hull Trains refunded the whole journey as a matter of course - we hadn't even complained!
The second one is how helpful the Accessibility staff are when my elderly mum travels up from London. They are always friendly, cheerful and can't do enough to help. Great service!”
“Love Hull Trains the staff are great, the trains are comfortable, the fares are reasonable & the free wifi makes the commute to London very productive if it's a work day and very helpful if travelling for pleasure. Only downside is there are not enough services so sometimes have to lower my standards and travel Virgin”
“By getting fare alert you get great value travel to London , how else can you go th the capital for £12.50. Excellent service . Tickets arrived by 1st Class for free.”
“As a frequent visitor from Canada I have actually been travelling between London and Selby 3 to 4 times each year for about 15 years. It has always been easy to make bookings online and the service is excellent. The trains run on time and the staff are friendly and the level of service has always been very good. The carriages are clean and comfortable although I much prefer seats at a table rather than the airline type of seating. I usually travel in the quiet coach and occasionally first class, and In recent years the addition of wifi has been much appreciated.”
“Using the online service is very easy to use and information provided is very clear and precise. Normally get tickets sent by post which always arrive within two days of placing an order.
Customer service over the phone is excellent and also when on the train the service received is first class. Nothing is too much trouble.
I would recommend anyone travelling east of the country to use Hull trains as the service, cleanliness and comfort of the service provided is excellent.”
“My Hull Trains experience was a very pleasant one. Friendly staff. Lots of room on the train itself. A brisk return journey from London Kings Cross to Hull flew by in no time at all. Good pricing structure also compaerd to other train services. Hull Trains are ace!”
“Hull trains is a reliable service to London from Hull,we use this service fairly often,the staff are first class,food decent,clean and comfortable seats,all at a very good price ,even for 1st class.”
“Hull Trains is always good value and a pleasant experience
I caught the 6.02 train from Beverley to Kings Cross and was delighted not to have any changes
Great service, really pleased to hear it is now extended
Many thanks”
