“Just caught the 0904 Retford to Kjngscross. Someone on our booked seats refused to move.
Ticket inspector Nick moved us to 1st class
Waitress Shelly looked after us.
Fantastic service from both members of staff.
Credit to Hull trains”
“Thank you so much to the Hull staff lady who helped my teenage daughter yesterday when she missed her train from king cross to Hull,she was very distressed and crying. The lady gave her a ticket to the next train for free and allowed her to travel in first class!
I can't not thanks enough!
Many thanks x”
“To board a Hull train,with a fabulous member of staff.. Mark Mc... How helpful,happy.Made a very elderly couple,extremely happy,celebrating an anniversary. Smiles in abundance. Thankyou Mark,for your help with our tickets ..”
“Hull Trains is my favourite train company. I like the direct service to Kings Cross it is fast and friendly. I really like the free wi-fi, I don't want to think about paying for this when I'm travelling and working.”
“Hull Trains is one of the first class passenger services you can find in the UK. Their staff are always polite and courteous no matter what the problem is (which I've only had one so far in the many years I've been using them!!). The refreshments are as good as it gets for train refreshments but its lovely to have a very confortable and spacious seat whilst travelling to and from London especially after the cramped tube journeys. I'd like to thank all their staff, both 'stuck in the office', the 'poor lonely driver' and those that do the journey to and from London on a daily basis - KEEP UP THE GOOD WORK!! Keep smiling as it must be tedious and arduous at times but I for one think you're BRILLIANT!!!”
“Absolutely love Hull Trains. Best train operator in the UK in my opinion. Excellent travel experiences from Hull to London and great customer service refunding my ticket due to a long delay - much better than the commuter trains I have to get to work! Many thanks and keep up the good work.”
“I travel frequently on Hull trains when I have to go from Hull to London. The trains are comfortable and roomy. I used to travel on East Coast and there is definitely more leg room and aisle room on Hull Trains than on East Coast. I also find the trains clean and tidy, even when at very busy times. They have a good trolley service on board which, for once on train services, the coffee is delivered hot, instead of luke warm. Because the quality is of a higher service than the local northernrail trains, I presumed the fairs would be expensive but they have good deals and if you book early, you can get some good prices, even if you splurge now and again on First Class. Staff are pleasant, helpful and attentive to needs. The only downside is the same as any other train service, not enough baggage room! Keep doing the same Hull Trains, you have a dedicated customer :-)”
“Staff and services are very good. If and when problems occur (we do not live in the perfect world) the staff do their very best to help and keep you informed.
Would recommend the service to anyone.”
“Have been a regular traveller on Hull Trains for several years and particularly like the availability from Selby station.
Prices are very competitive and the staff are always friendly and engaging.
As a regular first class traveller the Hull Trains offering is by far the best by way of food, cleanliness of carriages and service - I would recommend this to anyone.
Paul”
“Hull Trains always make a trip to London a pleasant experience. With their helpful and efficient staff, comfortable seating and punctuality they provide an invaluable service far superior to that of some other operators. We are honoured to have our own high-class service.”
“My most recent journey required that I had to ask for assistance from station staff at both ends of my journey due to physical/age problems. This was provided outwards and on return. This assistance made my trip. I shall endeavour to use this facility in the future.
I find that your train staff are always very polite and helpful and it is a pleasure to travel with you.”
“I have been using Hull trains to travel between Kings cross and Hull for the past 4.5years during this time the service has been very punctual , the staff have always been polite and the catering services have been excellent - I have nothing but praise , well done Hull trains.”
“It is always a pleasure to travel on Hull Trains. The staff are very accommodating, the service overall is first class and the times and frequency are very convenient.”
