First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“The information supplied was precisely what I required to findasuitable tutor.”

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Posted 6 years ago

“An efficient and friendly service which was very easy to navigate.”

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Posted 6 years ago

“Convenient and helpful in finding a tutor with the relevant experience”

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Posted 6 years ago

“We found your website very easy to use and now have a new tutor. The process is simple and great value for money, I would recommend it to anyone looking for help to learn a new language.”

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Posted 6 years ago

“Very easy to join quick and simple and if in trouble good feedback.”

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Posted 6 years ago

“I found first tutors very helpful and whenever I have needed a tutor- I have found one.”

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Posted 6 years ago

“Great service, very easy to use and very successful arrangement with tutor.”

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Posted 6 years ago

“It was an extremely easy to use website with clear information about tutors in the area, giving their proximity and also the important issue as to whether they would do home visits.”

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Posted 6 years ago

“Great, quick way to find a local tutor and smooth to operate. Only thing I'd change is that it wasn't clear you had to pay to release the tutor's contact details - the charging structure could be more obvious.”

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Posted 6 years ago

“The main problem with First Tutors is the lack of customer services. Your company has decided not to provide its customers with a telephone number where to call, therefore it’s an intentional policy, not a mistake.”

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Posted 6 years ago

Dear Sylvia, Thank you for your feedback. I am a little puzzled by your comment because I do see that you were in touch with customer services and received 4 separate emails from two of our CS staff to your questions. We prefer to respond via email (this way we have a clear history of events) to all customer enquiries, we respond quickly, usually within 30 minutes, including weekends. If you still have further questions, please do not hesitate to contact us again. Kind regards Sara Customer Service Team. First Tutors.

Posted 6 years ago

“I was very impressed with the ease and efficiency of using your service when looking for 2 subject tutors. The profile information on your site was excellent and made it easy to select those that I felt would be the best fit for my daughter. I was very happy with the contact process and resulting agreement with both subject tutors. Thank you”

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Posted 6 years ago

“Very happy with how easy it was to find a piano tutor and there was plenty of choice too. The bios for each tutor really helps in finding the right tutor. I'm very happy with the tutor I found too.”

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Posted 6 years ago

“First Tutors website is very easy to navigate around. If you want to find a particular subject tutor in your area, read the reviews and wait for a reply. Prices are listed on the website.”

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Posted 6 years ago

“May be good to be able to confirm some personal details before having to buy them so we can confirm travel distances etc.”

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Posted 6 years ago

Dear Simi, Thank you for your rating. First Tutors has a map option in the header of all requests which will show the distance by road (in miles) and the approximate location of the other party (using google maps). I'm sorry if you missed these when contacting your tutor. We have a customer support team who will be able to assist you in finding the map if you need to do so in the future. Wishing you the best of luck with your private tutor. Kind Regards, Sarah First Tutors

Posted 6 years ago

“Happy that I found a tutor with First tutors but clearer instructions would be helpful as both I and the tutor were a bit unclear on how to proceed after contact had been made to obtain details. Also not clear regarding payment of 4.99-24.99 ... and not until you pay you find out it’s actually the higher end of the pay scale and the rationale for this is not clear so more transparency on this before hand would be helpful.”

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Posted 6 years ago

Dear Angie, Thank you for taking the time to leave feedback. I have made note of your comments and will ensure this is discussed with our developers to see if improvements can be made to improve our user experience. With regards to our fees, these are linked to the tutors hourly rate. Further information surrounding this can be found on our 'about us' page. If you wanted to discuss this in further detail, our customer support team will be able to inform you of our fee banding system. I wish you the best of luck with your lessons. Kind Regards, Sarah First Tutors

Posted 6 years ago

“Found this service easy to use. Found a local tutor for my son easily. Would recommend”

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Posted 6 years ago

“First Tutors made finding a suitable tutor for my daughter so easy. I would definitely use it again.”

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Posted 6 years ago

“I would like to say that first tutors is an excellent service where I found an ideal tutor for my son.”

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Posted 6 years ago

“Good experience with finding a tutor on First Tutors. I would definitely recommend.”

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Posted 6 years ago

“The tutor arrived an time but significantly under prepared. It become obvious soon into the lesson she wasn’t familiar with the paper ( we did management accounting and she did not know variances were on the paper ) despite me giving her my login in details to access all the exam papers necessary and sending her two complete copies of the exam. She wasn’t familiar with how to calculate variances so said she would send me notes which she did. This wasn’t great a start. She then struggled with two elements of the paper which wasted a significant amount of time, although she stated she had looked through the paper before hand she took a substantial amount of time to work out one answer and couldn’t work out a second calculation only to phone me after the exam and explain how her husband found it out. Overall, she was clearly under prepared and didn’t hugely put me at ease for the exam. She did help somewhat but for the rate she is charging I expected far more then to not even get through one whole paper. Nice lady but wouldn’t recommended her as her price is too high for what she offers in terms of management accounting.”

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Posted 6 years ago

Dear Kirstie, Thank you for your feedback. We are sorry to hear there have been problems with your tutor, but can see you haven't alerted customer service to their being any problems. We have now emailed you instructions on how to register a complaint and leave feedback for the tutor. Do let us know if we can be of any further help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews