First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some tutors won’t want any contact”

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Posted 5 years ago

Dear Sophie, Thank you for your review. We are sorry to hear that you have been disappointed with your experience. I can see that you have purchased the contact details of some tutors recently, but cannot see any correspondence from you to indicate that you have had a problem. We have a Customer Service team working from 8am - 7pm, 7 days a week to assist you with any problems you might have. We do want you to be completely satisfied with your experience and your tutors so I will send you a follow up email now to see how we can help to and resolve any problems you have had. Kind regards, First Tutors

Posted 5 years ago

“The first lesson with Edward was very useful. I understood the topics as he explained them with more examples to make sure that I understood.”

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Posted 5 years ago

“Mohamed was very helpful and patient, explained everything really well. Thank you”

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Posted 5 years ago

“It is a very helpful website”

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Posted 5 years ago

“Mr. James is very good. My son respects him very much. He teaches very seriously and helps my son a lot.”

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Posted 5 years ago

“I found communication from the messaging system quite difficult and delays in the response time. No contact number to call. Also found delays as not able to contact as needed”

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Posted 5 years ago

Dear Anthony, Thank you for your feedback. First Tutors has a customer support team working seven days a week to help answer any questions you may have. You can contact us on enquiries@firsttutors.co.uk, our team will respond quickly. I am sorry to hear you found the messaging system difficult. We aim to make the experience user friendly and we would like to discuss this with you further to see if any improvements can be made. I have contacted you on your email address this morning to address the issues raised in your feedback. Looking forward to hearing from you. Kind Regards, First Tutors

Posted 5 years ago

“Well organised and professional. Payment arrangements could be made clearer but that is a minor gripe.”

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Posted 5 years ago

“An excellent platform that found me a banjo tutor, something that I had failed to do by myself.”

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Posted 5 years ago

“She is Amazing teacher She started everything from the beginning with me which is very good”

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Posted 5 years ago

“I found the First Tutor referral system worked really well. I was able to check information in a more general way. Narrow my options down based on the information provided and then make contact with suitable Tutors. I was then able to email back and forth and find out more information before I made a final decision on the suitability of my preferred Tutor. It worked really well. Now I am locked in with a good Tutor to assist my son.”

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Posted 5 years ago

“Very enjoyable first lesson and Paula a very professional , polite with a warm personality.”

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Posted 5 years ago

“Happy with First Tutor's service”

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Posted 5 years ago

“We found an experienced local tutor but your website could be more user friendly.”

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Posted 5 years ago

“Shauna my daughter was very happy with Adrian her Irish tutor. Thanking You Thomas and Shauna Cassidy”

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Posted 5 years ago

“Seems very enthusiastic and interested. good start.....”

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Posted 5 years ago

“Excellent Diane was calm and explained the questions so that I could understand what’s needed”

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Posted 5 years ago

“My daughter only started her tutoring sessions from Alex this week, but in that one hour she has gone from “I’m not going to anymore biology lessons as I don’t understand anything and I’m going to fail” to “We have been studying this topic for the last 6 months and I haven’t understood any of it, but in just one hour, he’s made it seem so easy and I can’t believe how complicated school made it. I really enjoyed that and I think I might be able to do really well now!” It has only been one session, which I assumed would be more of a getting to know each other type chat, along with finding out what exam board she is doing, what components she was struggling with and coming up with a plan etc. However, he asked all of those questions beforehand and came fully prepared with easy diagrams, other print outs, previous exam questions on that topic, the points that examiners are looking for in answering those questions (which he knows as he is also an exam marker). He broke things up into such small simple segments that my daughter is completely baffled as to why she couldn’t understand it before! He also asked her for her answers on some of the things he had gone through with her, and again, went on to show her how to reword answers or things to exclude or include which would be things that examiners would be looking for. He left her with lots of print outs of the topic, plus questions, plus the markers that the examiners need, all in very simplistic terms. I am amazed at how proactive he was, how approachable and amenable he is, and how adept he is at turning complicated subjects into much more simple, understandable, rememberable chunks. From the initial session, I cannot praise him highly enough and I think it will be worth every single penny!”

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Posted 5 years ago

“Very Easy to register and user friendly website to communicate with tUTOR”

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Posted 5 years ago

“Great service. I had been looking for a tutor for a few weeks. Thanks to First tutor I had a tutor within days.”

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Posted 5 years ago

“Helped us find some good tutors as well as some not so. Reviews are not always representative of how you will get on or how good the person is. First hand experience is the only determining factor.”

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Posted 5 years ago

First Tutors is rated 4.6 based on 8,871 reviews