First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,870 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,870 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high fees just for contact details, maybe the site would be more successful and get more customers if it was. More reasonably priced”

Helpful Report

Posted 7 years ago

Dear Gemma, Thank you for your feedback. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. which gives parents and students peace of mind. The fee is directly related to the cost per hour of tuition a tutor charges and unlike other tuition sites there are no further fees to pay. If you have any further queries do email us. Kind regards, Grace Customer Service First Tutors

Posted 7 years ago

“The service was OK - there seemed a reasonable range of tutors, although most had few reviews so we were making decisions on just a few comments. the 7-day shut-down of communications with a prospective tutor was inconvenient - especially when the tutor was taking 2 days to respond to messages/questions. The site was sometimes confusing and difficult to navigate - on our second 'advert' we ended up sending messages to 5 tutors when we thought we'd selected one. I am sure that was our fault, but the site could be clearer we think. We were charged £24.95 for finding a first tutor - which we felt to be a little expensive - £15 would have been good value, £20 OK”

Helpful Report

Posted 7 years ago

Dear Michael, Thank you for your feedback, it is always valued. If a request for tuition ever closes just email us and we can re-open it. We are always happen to answer any queries you have. I shall pass your comments on. Kind regards, Grace Customer Service First Tutors

Posted 7 years ago

“After our first lesson sadly the tutor confirmed there was no further availability for tuition”

Helpful Report

Posted 7 years ago

Dear Ann, Thank you for your feedback. We are sorry to hear that your tutor let you down but can see you didn't contact us for help. We do have a specific procedure to follow when this happens which entails leaving feedback on the tutor's profile so that you can claim another tutor at no further cost. I have now sent you an email explaining how to leave feedback. Kind regards, Grace Customer Service First Tutors

Posted 7 years ago

“in general good helped my daughter and supported her with a book”

Helpful Report

Posted 7 years ago

“Overall I was able to successfully use the website to get a dance tutor, however I did find the website both confused and confusing. If it was simplified with questions like "do you want a dance tutor now, yes or no"?, with the option to click on the answer to take you to the next stage rather than the more complicated way you site accepts commands I feel it would be better”

Helpful Report

Posted 7 years ago

Dear Richard, Thank you for taking the time to leave feedback. We aim to make our service as user-friendly as possible and I will raise your comments with the Developers at the next team meeting to see if any improvements can be made to the process. I am glad to see you have secured a Tutor and wish you the best of luck with your lessons. Kind Regards, Sarah First Tutors Customer Support

Posted 7 years ago

“I found the process of choosing and arranging a tutor too impersonal and long-winded. No problems with the tutor once I find one near enough to me. A lot depends on your location. Dundee is very short of tutors and it is very difficult to find experienced tutors prepared to travel to the student. I would be better if tutors could apply for advanced disclosure through the site.”

Helpful Report

Posted 7 years ago

Dear Shona, Thank you for your feedback. I'm sorry to hear you found the process impersonal and long-winded. We do strive to try and make the user experience as easy as possible but acknowledge that there is always room for improvement. If you experience any problems with your tutor please do let us know, we have a set procedure to follow so that you can claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Site was reasonably easy to use with sufficent information and references on most of the potential tutors . The process for contacting the tutors and communicating with them was tedious and then one has to pay for the contact information . It was a last resort to use the site because of this .”

Helpful Report

Posted 7 years ago

Dear Mike, Thank you for your feedback, I'm sorry to hear you had issues navigating the message system. We aim to make our service as user friendly as possible and have recently made some changes to the site layout/navigation to help make the process easier for all of our users. We do have a Customer Support team working 7 days a week to help you through the process and answer any questions you may have. Wishing you the best of luck with your tutor. Kind Regards, Grace Customer Service First Tutors

Posted 7 years ago

“For the service I found it too expensive.”

Helpful Report

Posted 7 years ago

Dear Ernest, Thank you for your feedback. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. which gives parents and students peace of mind. The feedback on tutor profiles from previous clients gives a good indication regarding quality/satisfaction of a tutor but if you are not satisfied with the tutor we ask that you leave feedback on their profile expressing your disappointment, we then offer you another tutor at no further cost. Kind regards, Grace Customer Service First Tutors

Posted 7 years ago

“The first tutor I engaged had to leave after four sessions and I was obliged to find an alternative, which I did quickly and successfully. I resented, however, having to pay again for the replacement's contact details.”

Helpful Report

Posted 7 years ago

Dear Ian, Thank you for your feedback. I'm sorry to hear about the problem with your tutor but you didn't contact us so that we could help. We have a set procedure to follow when a tutor lets you down in some way. I've sent you an email explaining how to leave feedback on the tutor's profile. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“It was very easy to set up. The only difficulty for me is too few tutors within a 30 mile radius & also only 1 would travel. I would happily pay for their transport cost”

Helpful Report

Posted 7 years ago

“I have used First Tutors three times in the past year. I am aged 66 and study spanish as an "adult/casual learner" I have had an issue recently and wish to make the following suggestions: Advice to tutors: ensure you terms and conditions are shown on your profile, or, if not, advise potential students of your T&Cs BEFORE they pay the engagement fee. Advice to students: check the tutor's terms and conditions BEFORE paying the engagement fee or risk finding T&Cs are unnacceptable after you have made payment. Thank you, David Halliday”

Helpful Report

Posted 7 years ago

Dear David, Thank you very much for this feedback. We shall double check that tutors are aware that they must display any Terms and Conditions on their profile and in the tuition request. Kind regards, Grace Customer Service First Tutors

Posted 7 years ago

“i have no comments as i really had no interaction with first tutors - it was just a matter of negotiating the website ; selecting a tutor and then paying”

Helpful Report

Posted 7 years ago

“I found the messages system quite cumbersome and it was difficult to understand who was supposed to do what (myself or Yeng) in order we could make an initial appointment.”

Helpful Report

Posted 7 years ago

Dear Johanna, Thank you for your feedback, I'm sorry to hear you had issues navigating the message system. We aim to make our service as user friendly as possible and have recently made some changes to the site layout/navigation to help make the process easier for all of our users. We do have a Customer Support team working 7 days a week to help you through the process and answer any questions you may have. Wishing you the best of luck with your Tutor. Kind Regards, Sara First Tutors, Customer Service

Posted 7 years ago

“It is a good web site for listing tutors, but having to pay £19 before you can speak to a tutor, then a fee for the first lesson is very expensive. I've had this experience twice now, where I've spent the £19 to release details, arranged a first visit (which means paying for the lesson) for it clearly not going to work. The student needs to feel confident and comfortable to continue and its an expensive introduction. It would be fairer if at least the first visit was free to see if the student felt at ease with the tutor and wanted to continue.”

Helpful Report

Posted 8 years ago

Dear Wendy, Thank you for your feedback. If you have a problem with your tutor we ask that you let us know and to leave feedback on the tutor's profile so that we can call him/her to account. We then offer you another tutor at no further cost. I've checked your account and see that you didn't contact us regarding any concerns. Please let us know what happened, click the contact us tab at the bottom of the webpage. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Hi, Realising the tutor number is very expensive and you do not know it will be a good tutor or not! Ofcourse you will charge some money but not that much amount! Specially a tutor is living in your area? Thanks”

Helpful Report

Posted 8 years ago

Dear Sue, Thank you for your feedback. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. which gives parents and students peace of mind. The feedback on tutor profiles from previous clients gives a good indication regarding quality/satisfaction of a tutor but ff you are not satisfied with the tutor we ask that you leave feedback on their profile expressing your disappointment, we then offer you another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Only had two lessons, decided to stop tutoring.”

Helpful Report

Posted 8 years ago

Dear David, We are sorry to hear that you have had problems with your tutor, but you did not contact us about them. We do have a set procedure to follow when a tutor lets you down in some way. I have contacted you via email with instructions on how to go about claiming another Tutor free of charge. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“Making people pay £20 for information is disgraceful, and the website needs a massive improvement.”

Helpful Report

Posted 8 years ago

Dear Connor, Thank you for your feedback. I'm afraid that we need to cover the costs of ID checks, reference checking, cloud space for tutor qualifications to be verified, just to name just a few. You can contact as many tutors as you wish for free and discuss all tuition needs via the member's area, we only charge when and if you choose to go ahead with the tutor. There is also an advanced search tool so that if you can only afford tuition at 10 pounds per hour you will only pay the low rate of 4.99 as intro fee. We wish you the best of luck with your new tutor. If you experience any problems with the tutor please do not hesitate to contact us via email. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“It's a good site but the tutor I contacted knew I asked her to come to my house before I bought her details but then said she couldn't come because she's too busy”

Helpful Report

Posted 8 years ago

Dear Samira, Thank you for your feedback. I see that our customer service team has already been in contact with you a few days ago to sort out another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Information provided about the tutor are very basic and not comprehensive”

Helpful Report

Posted 8 years ago

Dear Ettore, Thank you for your feedback. It is free to contact as many tutors as you wish via our website in the private member's area. Here you can ask them all the questions you wish about their qualifications and suitability. Only once you have both agreed to tuition do you need to purchase their details. If you have any further questions do contact customer service. Kind regards, Grace Customer service First Tutors

Posted 8 years ago

“The tutor and service I found from the site were great. However, I had to pay the site £20 to 'unlock' the details of my tutor e.g. Address, phone number etc. Even when we were messaging she gave me her address so I could see how close it was to my child's school, it was removed from the site for violating their terms and conditions.”

Helpful Report

Posted 8 years ago

Dear Angharad, Thank you for your feedback, we do appreciate it. Tutors on our site vary in cost between £4.99 and £19.99. The cost helps us cover security checks for all our tutors to ensure utmost safety on our site. I'm afraid if we did let you and the tutor exchange contact details prior to payment, very few tutees would go through with payment and therefore we could not exist as a site. I am sure you understand. Kind regards, Grace Customer Service First Tutors.

Posted 8 years ago

First Tutors is rated 4.6 based on 8,870 reviews