First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“He is very good teacher and he helped my son understand his work”

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Posted 7 years ago

“Safety is important but taken to extreme makes the site less user friendly”

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Posted 7 years ago

“He was well prepared and knew about the topic. I'm very satisfied with my tutor.”

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Posted 7 years ago

“Laura got on very well with Sorcha and is comfortable doing her session with her. She was very welcoming and made Laura feel at ease.”

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Posted 7 years ago

“Very easy process to find and contact local tutors. Having the most important details and references present at first glance is great.”

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Posted 7 years ago

“It wasn't clear that payment for the initial contact was not actually paying for the first session. £20 just to make contact is unreasonable.”

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Posted 7 years ago

Dear David, Thank you for your feedback which I will pass to our team. The intro fee is displayed on the home page and does not mention that a free lesson is included in this fee and I don't believe there is anywhere on our website that would suggest otherwise. Of course, if you feel this is not correct please do contact us with the link and wording of where you feel this is misleading. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. Please do contact us if you encounter a problem with your tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Efficient, Timely, Informative. Bit "long winded" questionnaire before could actually "speak" to Tutor directly via email.”

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Posted 7 years ago

“Simple and quick to use online system”

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Posted 7 years ago

“I have been very dissapointed that you have very unprofessional, qualified teachers advertised on your website (ref: Estella English ex-retired teacher ). She had all my requirements during our initial dialogue and agreed to take my son on for 7+ exam, we had our first lesson which went well and was due to have 2nd lesson tomorrow and only to receive a text from her saying my son is too young for her to teach and that her experience is with older kids!! She was fully aware of this before she took my son and then also assured me during the first lesson she will continue to work with him !! I am a single mum and have not only wasted my money paying First Tutors for her details but also £30 which I paid directly to her!! I would like a total refund please !!!!! I don’t trust this website anymore as the teachers are complete liars !!!!”

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Posted 7 years ago

Dear Shista, We are sorry to hear of your disappointment and it is our intention to investigate the matter. We have sent you a follow up email with details of how to proceed. Kind regards, Christine First Tutors

Posted 7 years ago

“excellent and efficient platform which i am happy to to endorse”

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Posted 7 years ago

“I found the website difficult to use in terms of signing up/registering/payment. I also received repetitive regular emails from all the tutors I "contacted". I must have selected contact all as thought I had selected half a dozen who were local! I am not good with technology so possibly my own fault! However, good choice of tutors, with photos which I liked.”

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Posted 7 years ago

“Needed a Basque teacher and found one straightaway. I shall be learning through Skype as he lives over 200 miles away. No matter.”

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Posted 7 years ago

“Very happy with the website so far.”

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Posted 7 years ago

“Easy to use with an intuative interface.”

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Posted 7 years ago

“First Tutors is an easy and convenient way to find a tutor in your area. We have used it to find tutors for Spanish and English and have been very happy. The introduction fee seems reasonable and the tutors have been excellent.”

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Posted 7 years ago

“We are pleased with the site as we have found some very good tutors, helping us to select and to appoint our preferred music tutor for Grade 8 Piano.”

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Posted 7 years ago

“The first tutor only came and thaught may son for 4 weeks and left. The 2nd tutor informed me after his 1st lesson that he will not be available after 3 weeks. I paid total of £25 before I even met them and I hope that my money will not be wosted and I will be provided the length of the period that I required.”

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Posted 7 years ago

Dear Safia, Thank you for your feedback. I'm sorry to hear that you have experienced problems with your tutor but you didn't contact us about this so were unable to help. We have a set procedure to follow when a tutor lets you down in some way. I have now sent you an email with instructions on how to find another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Easy accessible site, but would rather pay the introduction fee after I have found the correct tutor for my needs.”

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Posted 7 years ago

“I was impressed with the quality and prices of the tutors. However, I was looking for a tutor in the Capalaba Brisbane Queensland area and was lead to believe my tutor was in that area when in fact after accepting and paying my money found that she lived in Victoria. This makes it impossible for me to have a real face to face lesson which I was hoping to get.”

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Posted 7 years ago

“I found a good tutor Iso that was extremely positive. However the cost of £20 I believe is too high and I wasn't made aware of the fee until the last minute. This is disappointing.”

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Posted 7 years ago

Dear Becca, Thank you for your feedback. We're sorry to hear that you feel our introduction fee was too high for the tutor you chose. We do offer a range of tutors with introduction fees from £4.99-24.99 to suit all budgets. This fee is related to the price a tutor charges per hour and covers the cost of security checks including gathering independent references, verifying photo ID and ensuring the tutor resides in the UK. I do apologise that you felt the introduction fee was sprung upon you at the end. We do state it at the top of all requests, under 'How to find a tutor' and in several of our emails prior to payment. Please be assured I will pass your feedback on and if you have any further questions do email customer service via the Contact Us page. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

First Tutors is rated 4.6 based on 8,871 reviews