First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“Would like opportunity to leave review of tutor after a term of tutoring rather than just a couple of sessions.”

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Posted 7 years ago

“Simple, easy to use and good information contained within.”

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Posted 7 years ago

“I had tried to find a piano teacher without using the service, but the choice was limited and in the end didn't give me the options I wanted. Although at first I balked at the need to pay for an introduction, in the end I realised this is a small amount compared to the amount you would pay out in lessons and gave me a good set of choices of who I could choose. The process is still slightly random because of the limitations of choosing someone from the information they provide about themselves, but in my case it seems to have worked out fine.”

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Posted 7 years ago

“Very quick response. We found a local tutor and had first lesson within the week. However the number of responses was slightly confusing. Overall good service.”

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Posted 7 years ago

“We found this a very simple process and were introduced to a tutor that suited our needs.”

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Posted 7 years ago

“The site was easy to use. Write up/description of tutors clear and the tutor excellent. As Lourdes has now returned to Spain will you let me know if I can be allocated a new tutor. I have had only four lessons and do not want to pay a further registration fee. Regards. Helen Byrne.”

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Posted 7 years ago

“I ve been agreed with Kristina as a tutor. She was never ever available for me. She was not available in the week ends nor weekly. I've never got a chance even to meet her. Terrible. Kristina is a terrible tutor,impossible to trust. I ve messaged her on Monday and 2 weeks passed she never got back to me. I want a refund.”

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Posted 7 years ago

Dear Andrea, We are very sorry to read your feedback and it is our intention to investigate this thoroughly and call the tutor to account. I can see that you hadn't contacted us regarding your problem so we have been unable to help. Please check your email inbox at your earliest convenience so we can resolve the matter for you. Kind Regards, Sarah First Tutors Customer Service

Posted 7 years ago

“Easy to use safe and really convenient. Quality tutors.”

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Posted 7 years ago

“Reliable and gave adequate information about tutors.Easy to use website, hassle free.”

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Posted 7 years ago

“System very easy to use. Assisted me in finding a tutor close to me. I can also see that the process is done in such a way that it means tutor's times are not wasted too which is another bonus.”

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Posted 7 years ago

“Great website with excellent calibre tutors. Highly recommended.”

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Posted 7 years ago

“Quick and easy to use. Would use again.”

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Posted 7 years ago

“Simple to locate potential options and I now have the support my daughter needed”

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Posted 7 years ago

“First Tutors response was quick & efficient. I was able to find and communicate successfully with a local tutor via the site. The entire system was smooth and professional.”

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Posted 7 years ago

“There was a good variety of tutors to choose from and they all responded quickly and positively.”

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Posted 7 years ago

“Enough information was given about each tutor to enable an informed choice. Once I had picked someone the system was very efficient. Communication with my potential tutor was easy and we quickly came to an arrangement.”

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Posted 7 years ago

“Easy to use and very affordable. Recommended.”

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Posted 7 years ago

“An excellent service that allows you to choose a tutor in your immediate area. Being able to read reviews from other students is essential to making an informed choice and the introduction process safeguards both the client and the tutor. A quick and easy way to find a tutor to fit your requirements.”

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Posted 7 years ago

“I just did not have the time, as I was going to get back with you to ask for refund. I was totally shocked the before me and the tutor could even discuss our needs, she was asking payment to her account. She did not have a mobile phone. So I had to insist talking on skype. I did not get the sense that she was going to support me enough as I was going into a new field. She did not make much suggestions of how we could work together. My impressin is all about money and she was also tied up with her kids. That is fair enough but the little time we have I want to get value. She is not for me basically. I want a tutor to lead and guide me.”

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Posted 7 years ago

Dear Vimala, Thank you for your feedback. I see that you did not contact us about the problem with your tutor. We have a set procedure to follow when things don't work out as expected. I will contact you now via email to explain how you can claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“It was not at all clear what I was paying for. I thought the fee I paid was to cover an actual lesson, not exorbitantly high fees for simply passing on a tutor's email address. Poor communication.”

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Posted 7 years ago

Dear Anna, Thank you for your feedback. The intro fee is explained and displayed on the homepage, it also appears in the request next to the tutor's hourly rate. The intro fee helps cover the costs of ID checks, qualification verification, reference collection etc. This gives parents and students peace of mind. The intro fee ranges from 4.99 to 24.99 and is based on the tutor's hourly rate. (example a tutor that charges 10 pounds per hour will have an intro fee of 4.99) We wish you the best of luck with your new tutor but if you have any problems please contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

First Tutors is rated 4.6 based on 8,871 reviews