First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,870 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,870 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't understand how you can allow individuals who have not even completed their GCSE'S register as a GCSE Tutor.”

Helpful Report

Posted 8 years ago

Dear Eloise, We are sorry to hear that you have had problems with your tutor, but you did not contact us about any problems. We do have a set procedure to follow when a tutor lets you down in some way. I have contacted you via email with instructions on how to go about claiming another Tutor free of charge. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“Thought that the choice of Tutors was very good. However, £ 14.99 'just' to receive the Tutor's main contact details was overly expensive, seeing that there is little expense in actually advertising on the internet. Perhaps, £ 7.99 would be a more realistic figure.”

Helpful Report

Posted 8 years ago

Dear Michael Thank you for your feedback.Our one-off fees are variable and linked to the tutor's price per hour to make our service as affordable as possible. Unlike conventional agencies, we do not charge on top of every hour a tutor teaches. Further information regarding this can be found here: https://www.firsttutors.com/uk/about-us.php Best of luck with your new Tutor! Kind Regards Sarah First Tutors Customer Service

Posted 8 years ago

“Website Layout is ok. The whole payment amount wasn't clear that is was coming off the cost of going through First Tutors and I assumed it was for the first payment with the Tutor. My bad I guess.”

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Posted 8 years ago

“I find the website to be not very user friendly. Eg... I'm having difficulty retracing my steps to find how much my chosen tutor charges and I can't find it ! Also , having made my choice and booked, I'm still being treated as if I haven't ....repeated alerts and non recognition of my current status.”

Helpful Report

Posted 8 years ago

Dear John, Thank you for your feedback. We aim to make our service as user friendly as possible and have recently made some changes to the site layout/navigation to help make the process easier for all of our users. We do have a Customer Support team working 7 days a week to help answer any questions you may have.I have sent you an email with instructions on how to find your chosen Tutor and to explain why you are still receiving alerts. Kind Regards, Sarah Customer Support

Posted 8 years ago

“Difficult to use the website. You can contact a tutor and inadvertently end up paying and not be able to find a tutor that you like so lose the money. Customer service however was not too bad as they agreed to allocate this to the next year so we could try again. Would have been preferable to refund it as a genuine mistake rather than having been forced to wait a year and try again to use my £20 or so and this had been relayed to First Tutors. In the end we found a tutor a year later and are about to start working with her. Not enough tutors listed that will travel to the tutee rather than have you travel to them but a reasonable selection.”

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Posted 8 years ago

Dear Ann-Maree, Thank you for leaving Feedback. I have looked into this and can see you selected 'Quick Buy' where you pay for the tutor's contact details prior to discussing tuition details with them. I can see another member of Customer Service has already provided you with another tutor's details for free to you. If you have any further problems do let us know. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“Efficient service, but I find that charging almost £20 for each contact of a tutor is too much, especially when you discover later that this tutor is not suitable for your request.”

Helpful Report

Posted 8 years ago

Dear Nana, Thank you for leaving Feedback. I can see that another member of our Customer Service team has dealt with your enquiry via email so you can obtain another tutor for free. If you have any further problems on the site do let us know. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“I will let you know as soon as I have first lesson.”

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Posted 8 years ago

“Ridiculous amount of e-mails, people responding who were not appropriate for school leaving cert grinds. There is no way I would pay anyone for whom English is a second language to tutor my son in English!! I got sick of the sight of the screen. One was a second year med student who would definitely not have the time commitment to give to grinds.”

Helpful Report

Posted 8 years ago

Dear Michele, Thank you for your feedback. I'm sorry to hear that you feel our system sent you too many emails, much depends on the amount of tutors you contact. We have tutors for all levels and subjects, in the case of tutors that are studying at University, it is quite common for them to teach A and O levels. We also have many bilingual tutors who are qualified to teach in English. I see that you went ahead with a tutor that has a Bachelor's degree in Physics and has experience in teaching younger children. If you are not satisfied with your tutor please don't hesitate to let us know via email so that we can help you find another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“He is a good teacher .and l like first Tutor site. because in this site Tutors are reliable and good knowledge.”

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Posted 8 years ago

“The site takes money every time you want to contact a tutor and it is not necessary every tutor is going to work for your child I feel this site is a rip off as you have to pay each time you want to contact a tutor .”

Helpful Report

Posted 8 years ago

Dear Khush, Thank you for your feedback. It is FREE to contact as many tutors as you wish via our website to discuss all your tuition needs via the private member's area. Only when/if you decide to go ahead with a tutor do you need to pay the intro fee. Once contact details are exchanged, if you find the tutor unsuitable or they have let you down in some way we ask that you leave feedback on their profile reflecting your disappointment, we then offer you another tutor at no further cost. We wish you the best of luck with your new tutors but if you have any problems please don't hesitate to contact us. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“. . . . .”

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Posted 8 years ago

“Helpful website as there were lots of tutors offering different things for every subject and at different price ranges. However, the fee that you have to pay just to get the tutors details is ridiculous!”

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Posted 8 years ago

Dear Bethan, Thank you for your feedback. Our introductory fee helps cover the costs of our identity and reference checks, qualification checks, etc. Some agencies charge an additional £10 for every hour a tutor teaches. A tutor that charges £10 per hour will have a one off intro fee of £4.99 but a tutor that charges £40 per hour will have an intro fee of £19.99. (max. fee). Do email us if you have any further queries. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“I think that the tutors should be made to update their details/profiles on a move regular basis, e.g if they are no longer in a school teaching as stated on their profile they should be require to update this information. I found this an issue when looking for a tutor on your site and had to ask individuals yes or no are you still teaching in a school. This was important to my final decision firstly due to safety regarding disclosure and child protection also the introduction of the new G.C.S.E.'s syllabus. A simple no from a tutor would also have be helpful if they are not interested in your request as I delayed hiring awaiting replies that never came.”

Helpful Report

Posted 8 years ago

Dear Natasha, Thank you for taking the time to leave Feedback. We have contacted you directly via email to see if you would be willing to further outline any possible ways you think the site could be improved. Customer feedback is always a useful way of being alerted to potential problems or issues faced when using the site. If you have any further difficulty do get in touch with us. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“Just started to use the service, I will have a better idea in a few weeks.”

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Posted 8 years ago

“The site was not very easy to manage, I had to log in and out several times or try different t .inls to get the info I needed”

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Posted 8 years ago

Dear Thomas, Thank you for taking the time to leave Feedback. We are sorry you feel this way about the First Tutors website. We have contacted you directly via email to see if you would be willing to outline any possible ways you think the site could be improved. Customer feedback is always a useful way of being alerted to potential problems or issues faced when using the site. If you have any further difficulty do get in touch with us. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“The premise is good and I found a lovely tutor very quickly who perfectly suited our needs. However the site is awful and needs completely rewriting. The interface is not intuitive or helpful. Once you've selected your tutor you lose contact details immediately unless you repay so you need to ensure that you've got contact details immediately you chose them and get a conversation going between you OUTSIDE the site. Great idea - poorly implemented.”

Helpful Report

Posted 8 years ago

Dear Saffron, Thank you for your feedback. We are sorry you have had difficulty navigating the site. I have sent you details on how to view Contact Details on the site once you have purchased them. I can assure you they do not disappear, and there is no need to repay to get the same tutor's details for a second time. If you have any further difficulties on the site do let our Customer Service team know so they can help. Kind regards, Grace Customer Service Team First Tutors

Posted 8 years ago

“Site is a bit fiddly and complicated when it's purpose is quite simple.”

Helpful Report

Posted 8 years ago

Dear Adam, Thank you for taking the time to leave Feedback. We are sorry you feel this way about the First Tutors website. We have contacted you directly via email to see if you would be willing to outline any possible ways you think the site could be improved. Customer feedback is always a useful way of being alerted to potential problems or issues faced when using the site. If you have any further difficulty do get in touch with us. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“The service is great. However I would like to receive the next persons details for free as the firat tutor and myself did not click.”

Helpful Report

Posted 8 years ago

Dear Georgia, We are sorry to hear that you have had problems with your tutor and our Customer Support team would like to investigate this. We do have a set procedure to follow when a tutor lets you down in some way. I have contacted you via email with instructions on how to go about claiming another Tutor free of charge. Kind Regards, Sarah First Tutors Customer Service

Posted 8 years ago

“While I did find a fantastic tutor from you - your website is truly awful. It's cluttered, unintuitive and took me several gos to work out how to use it. I think a lot of people would have given up.”

Helpful Report

Posted 8 years ago

Dear Catherine, Thank you for taking the time to leave Feedback. We are sorry you feel this way about the First Tutors website. We have contacted you directly via email to see if you would be willing to outline any possible ways you think the site could be improved. Customer feedback is always a useful way of being alerted to potential problems or issues faced when using the site. If you have any further difficulty do get in touch with us. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

“Impossible to say as this is the first tutor website I have used. I found the whole process a bit of a a faff and had put something on the open market without realising and so got a few emails from tutors I had not contacted. It was also not clear how I responded to the tutors.”

Helpful Report

Posted 8 years ago

Dear Trudy, Thank you for taking the time to leave Feedback. We are sorry you feel this way about the First Tutors website. We have contacted you directly via email to see if you would be willing to outline any possible ways you think the site could be improved. Customer feedback is always a useful way of being alerted to potential problems or issues faced when using the site. If you have any further difficulty do get in touch with us. Kind regards, Grace Customer Service First Tutors

Posted 8 years ago

First Tutors is rated 4.6 based on 8,870 reviews