First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“The reviews were helpful in making a choice as so which tutor would appear to be most appropriate .”

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Posted 6 years ago

“I found First Tutors via Google. Very good!”

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Posted 6 years ago

“I am happy with First Tutors, although I found the website a little confusing particularly the page where you message/ see responses from the tutors. I think it could be better labelled. I misunderstood the ‘introduction fee’ and thought it was the price of the initial lesson so that was a bit of a surprise.”

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Posted 6 years ago

“Some tutors don’t have much background experience. It would be better if tutors were a bit more selective. But I found to amazing tutors so very happy!”

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Posted 6 years ago

“Excellent and easy website very happy with the tutor”

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Posted 6 years ago

“Helping people for getting good teachers”

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Posted 6 years ago

“This is a great site. It lets you find a tutor in your area and gives you a list of the courses they teach and the prices for each one. It is easy to navigate and once you've made contact with your tutor First Tutors check back in with you 72 hours later to see if all has gone according to plan. So I would definitely recommend this site.”

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Posted 6 years ago

“The website is useful, maybe a bit expensive though.”

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Posted 6 years ago

“Our experience was very disappointing. We retained the services of Madison, a math tutor. The process went well initially, but then she got sick, just days ahead of our son's final calculus exam. Once she felt better, two days before his exam, in spite of previously arranging to come to our home for one hour, she cancelled the session with a text, and refused to accept any further calls or messages from us. We brought this to the attention of First Tutors, and their solution was to waive their $10.00 administration fee the next time we needed to hire a tutor. Their idea of holding her accountable was to let our numerical 1/5 rating stand but our negative review would not be posted unless SHE chose to do so. First Tutors indicated that if a "pattern" of poor feedback was evident, they could remove a tutor from their site. Seems a bit odd when commentary is requested, but only posted if it's positive. If a site asks their customers to provide both ratings and commentary they have an obligation to post everything. Otherwise the data is manipulated creating a false, more positive outcome commentary for each tutor, If potential clients cannot validly and reliably determine that the tutor they are about to hire is as good as they appear to be, then it brings into question First Tutors entire tutor evaluation model.”

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Posted 6 years ago

Dear Lou, Thank you for your feedback. We are sorry that your experience has not been a positive one and that you were let down by your tutor. In this scenario we offer a free replacement tutor as a gesture of goodwill, and I see that this has been offered to you. With regard to your concerns surrounding leaving feedback: negative feedback scores are not removed from Tutor profiles. Tutors are able to decide whether comments left are to be published or hidden from their profile. Cumulative feedback scores (yellow stars at the top of a tutor profile) are always displayed, this is known as a Trust Score. By leaving negative feedback you will see that a Trust Score will reduce, affecting the overall ranking of the Tutor in the search listings. This also helps future parents/students when shortlisting for their own Tutor. Additionally, parents will be able to see a negative review was left on the Tutor's profile. We cannot verify feedback comments (we were not there when tuition took place after all) however, where we see a pattern of negative feedback reviews or something concerning, we have the discretion to switch Tutors offline permanently. Kind regards, Christine Customer Support First Tutors

Posted 6 years ago

“Easy to navigate. Didn’t realize you need to pay for the introduction but otherwise a great platform for finding quality instructors.”

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Posted 6 years ago

“First Tutors helped me to find a very good tutor to teach Hsc physics”

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Posted 6 years ago

“Mr Khalid is aqualified &professional tutor and he provided my daughter with alot of information .”

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Posted 6 years ago

“I could find a good English tutor for my daughter using First Tutors Canada.”

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Posted 6 years ago

“I bought a guitar with no idea of how to play. Realised I needed a tutor, pdq, so googled tutors in my area. First tutors came up. I entered the site, perused through a few offerings, found a teacher that seemed to suit, and messaged him. We clicked, and I'm now, after one lesson, practising my first 5 chords, and 2 songs. First tutors made it easy. For less than 8 squid (I'd spend more on one kebab) I'm on my way. I'd recommend first tutors every day.”

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Posted 6 years ago

“Excellent place to find excellent tutors”

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Posted 6 years ago

“This is the second time I used FT. Impressed to see that the platform has added some new features. I like the profiles and reviews. It helps to match needs with tutors strengths”

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Posted 6 years ago

“So far I'm very impressed. Through First Tutors I've been able to find a tutor for myself very quickly and easily. It was helpful to be able to read other students' reviews, and fairly easy to exchange messages with the potential tutor via the First Tutors website. Once I was happy that I'd found a suitable person, I paid the agency fee so that I could contact the tutor directly, and I had my first lesson the very next day. As I understand it, First Tutors will allow me to change tutors if there are any problems, without paying another fee. I've not had to do this as I'm very happy with the first tutor I found, but it's reassuring to know that's a possibility.”

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Posted 6 years ago

“Unfortunately First Tutor didn't help me at all. I just pay to get the details of the tutor and after he didn't reply to my messages. Useless!”

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Posted 6 years ago

Dear Florin, Thank you for your feedback and I'm sorry to hear the tutor let you down by cancelling tuition. I see you left feedback for the tutor this morning and our team have already been in contact with you explaining how to source another tutor free of charge. Please do not hesitate to contact you if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“This site was easy to use and helpful . Had many choices of qualified tutors with photo and enough information about the tutors' qualifications and most importantly reviews by real people. Big plus is the confidentiality of not releasing your contact info to potential tutors . You get to determine that .”

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Posted 6 years ago

“Easy website to navigate and search on. Found tutor quickly with no hassle.”

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Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews