First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saffron has been extremely helpful and although its early days I think we will see the benefits of this tuition.”

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Posted 6 years ago

“Quick and efficient site. Secured tutor and arranged first lesson in space of only a couple of hours.”

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Posted 6 years ago

“First Tutors is an easy way to find a suitable tutor for your required needs. It is simple to use”

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Posted 6 years ago

“Clare tutor let me down a day before I was meant to see her ..... I sent her the worksheet to read to help me. She canceled so now I have no help with assignment... Upset and extremely angry.”

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Posted 6 years ago

Dear Revlynne, Thank you for your feedback. We're very sorry to hear that your tutor has let you down at such short notice. I can see you haven't been in touch with customer service yet about the issue so have emailed you directly regarding this problem. Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“Ye very quick and efficient. Kept me fully informed on tutor availability.”

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Posted 6 years ago

“Really good experience....easy to use website to locate tutor, reasonable cost, very pleased so far. Tutor excellent.”

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Posted 6 years ago

“This service helped me find a great local teacher promptly. I recommend!”

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Posted 6 years ago

“I believe that first tutors is a great way to source tutors but have found that it could be very costly if the tutor is not suitable or doesn't make contact after paying the induction fee. Contact details aren't provided until this induction fee is paid therefore you are only able to communicate via email and the language barrier has been a problem. First tutors have though agreed to offer the next induction fee free”

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Posted 6 years ago

“Very accessible website with clear information relating to each tutor.”

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Posted 6 years ago

“Thank you very much. You helped us a lot”

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Posted 6 years ago

“Mr George is welcoming and friendly also engaging and confident on our first meeting. We managed to get a plan of the actions and goals to achieve. However on the first lesson my son found the desk where Mr George is teaching is not quite suitable for teaching a student and particularly the desk is too small that my son struggled to fit his note book to write note. Nevertheless I raised the concern with the tutor and he said, 'Unfortunately it is not much i can do unless I sit beside to give Daniel more room.' I am as a paying customer not happy with the sitting arrangements because it makes complicated to concentrate on studies. We are still looking into it and may have to look for a different tutor in the future.”

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Posted 6 years ago

Dear Elena, Thank you for your feedback. I am sorry that you do not feel that tuition is proceeding as you would like it to. If you decide you would like to find a replacement tutor, please contact Customer Support and we will help you to find a new tutor at no further cost. Kind regards, First Tutors

Posted 6 years ago

“Really disappointed that I was charged £29 to register with you as it was not explained very well. I turned up at the tutors house thinking I had already paid for the 1st session not realising that it was a registering fee to join 1st tutors. The process to book a tutor was not very clear and it would have been helpful to pay the money online to the tutor direct.”

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Posted 6 years ago

Dear Linda, Thank you for your feedback. I am sorry that you missed that there is an introduction fee payable to receive the contact details of your chosen tutor. This fee is displayed on the homepage and also in the header of the request. The introduction fee covers the cost of identification and reference checks on all our registered tutors, which allows students and families to chose with confidence. If you need any assistance or any further clarification regarding the introduction fee please email Customer Support and we will be pleased to assist you. Kind regards, First Tutors

Posted 6 years ago

“This is a review of First Tutors and not the actual Tutors. I have paid an induction fee twice now totalling £40 just to have the tutors contact details released to me. The first tutor only turned up twice before informing us his personal circumstances had changed. The 2nd tutor arrived and we immediately realised there would be problem as none of us could understand her. We were aware she was Spanish but if we were able to speak before over the phone this problem would have been apparent. I understand the need for a fee to First Tutors but should there be some guidelines for example what if the tutor never makes contact at all. This could become very expensive trying to find suitable tutor.I have emailed First Tutors but there is no information regarding this situation”

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Posted 6 years ago

Dear Claire, We are very sorry to hear of your disappointment with your tutors, and hope that we can rectify this situation for you promptly. I can see that you have contacted Customer Support by email today and we have advised you of how to find a replacement tutor at no further cost. If you need any further assistance please do contact us by email again so that we can help. Kind regards, First Tutors

Posted 6 years ago

“I would definitely recommend anyone to use First Tutors website it’s quick and easy to register and gives you reassurance and lots of information and plenty of ads to look through on all different types of tutors and what they have to offer. I feel it’s an honest and very helpful website too!”

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Posted 6 years ago

“He is the greatest tutor I like his way of teatching he lepe a lot to have comprehensive understanding about project management”

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Posted 6 years ago

“He is the greatest tutor I like his way of teatching he lepe a lot to have comprehensive understanding about project management”

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Posted 6 years ago

“My thought Catherine was absolutely great and gave him lots of confidence.”

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Posted 6 years ago

“He didn't really listen to what my daughter wanted, she needs exam paper practice and technique not simply to read through the books, her Chemistry teacher does that at college, she has no problems learning it or understanding , just some help applying this knowledge to certain exam questions. We shall cancel any further lessons with the tutor.”

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Posted 6 years ago

Dear Linda, Thank you for your feedback. I'm sorry to hear it didn't work out with your tutor. We didn't receive an email from you so were unable to help.I will send you one now so that you can claim another tutor free of charge. Please do not hesitate to contact us if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Stephen is a lovely chap with lots of experience. We are very happy we chose him for our Tutor. Thanks”

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Posted 6 years ago

“It was a great lesson I could know what I often mistake when I speak in English. And she suggested many ways to improve my English skills. I really recommend this website and tutor!! Thank you”

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Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews