“These reviews are NONSENSE.
Look at Trustpilot.
I have banked with FD for over 10Y - accounts, savings, move money abroad....
Never have I received anything less than outstanding service !
I would recommend to anyone.
I have friends also with 10+Y at FD, no moans either....
10/10.”
“Was sent a new card due to losing old card and the new card won't be accepted by any online payments. They want to send me a newer card to replace the new one now! Can't make any payments in the meantime- ridiculous!”
“Bank is inept and lie about what they will do . Please don’t get a mortgage with them . If you get divorced they will divorce you too . Very bad bank to be with . Avoid at all costs”
“False advertising!
I did a full switch expecting to receive £175 and a couple month later only received £20 as an opening incentive.
Costumer service wasn't helpful.
What can you expect from a bank that lies from the beginning? Not a serious bank!”
“One of the early FD customers. Phone answered by a human within 3 Rings. Very friendly staff who did what you asked them to. Now? I've waited well over 3 minutes before call gets through to a human.
Very very disappointed at what they have become - yet they claim to be top online bank!! The others must be absolutely awful then. Would not recommend First Direct to anyone.”
“FIRST DIRECT BANK WORST LOGGED ONTO MY APP NOTICE MY BALANCE WAS NOT THERE ONLY MY SAVING SO RANG CUSTOMERS SERVICE THEY NOT GOT CLUE NO ANSWERS WHAT GONE OFF ETC SO I AM UNABLE TO SEE BALANCE OR MOVE MONEY NOW THEY LEFT ME OVER 24 HOURS WITH OUT MONEY WHICH I NEED TO LIVE ON LOG COMPLAINT AFTER COMPLAINT GOT NO WHERE NEALY SPOKEN TO EVERY IN THEY BANK STILL NO ANSWER FIND IT FUNNY NOW THEY BLOCKED ME FROM MOVING MONEY TO ANOTHER ACCOUNT ALSO THEY WONT GIVE ME BALANCE OR OWT EVEY TIME I RING UP TO GET ANSWER THEY JUST KEEP BLOCKING MAKING EXCUSES SIMPLE FIRST DIRECT I WANT MY MONEY TO LIVE ON ONCE THIS SORTED OUT YOU CAN SHOVE YOUR BANK I MOVER SOME ELSE BE WARNED ABOUT THIS BANK”
“My eldery, vulnrable mum, has been a victim of fraud. Thousands. As soon as it happened she phoned her bank-First Direct. She discussed what had happened. They then emailed her stating there is nothing they could do and would not be refunding the money. My mum was distraught. I drove for an hour to be present with my mum to log a complaint. I was asked to email in all the details, which I did and was told we would hear something in 3/5 days. This was a month ago and depaite continuously ringing and posting on social media, First Direct have still not got back to her. She is struggling mentally with what has happened and the stress, anxiety and depression this has caused is unbearable, First Direct have been made aware of her state but yet do not care at all. She has been a loyal customer for over 50 years and never once made a complaint. The treatment of my mum is absolutely shocking and to read that other banks including Santander are refunding their victim of fraud customers (some of which lost a hell of a lot more then my mum) is just sticking the knife in even more.
We will go to the Ombudsman, the press and will continue to post on social media daily till this is resolved.”
“Took. Nearly 4 months to get my accounts closed. Had thousand of pounds and shares communicating with them is abysmal the poor services unbelievable should be closed repeat SHOULD BE CLOSED TOTALLY”
“Customer service is second to none. Anytime I call them there are just happy, polite and get me sorted straight away.
Call back service if they are busy is super too.”
“Everythings wrong with first direct. And they don’t even come and back themselves up. Customer service is terrible, whenever you call you’re sat there for hours on hold, no information about anything. Their own representatives are liars and cheats. Dont care when they put peoples lives on the line. Don’t use first direct!!”
“Joined First Direct from its set up and the service and people were exceptional. Very poor now, never get through to speak to an advisor” always we a very busy at the moment” even at 4am! When you do finally get through the competence level is low as is the interest for delivering the attitude that customers rightly championed in the past. Nationwide is my preferred choice now but to unwind decades with FD is difficult. It is no coincidence that all this changed when working from home was introduced so can’t see this changing. Needless to say I will not be championing them in the future.”
“Useless for communication. My passport is 5yrs out of date
but I’m supposed to have spent more than £104 inDubai.
If this leaves my account, good bye First Direct.
They were good once, but not now.
Anonymous”
“Denying technical problems is both ignorant & arrogant, especially when an agent previously agreed the issue!
What use to be a good bank is now mediocre at best, largely due to the people employed these days. Still living on past ratings is the attitude of fools. Those days are gone! Customers matter, stop treating us like idiots!”
“Cash isa available in app all year then dissappears..apparently because you don't pay into it every year it becomes dormant so first direct remove it from your accounts so you have to re-activate it by post..unbelievable tedious and boring and yes it's in the small print..just because you've not paid into your isa account for the current year(disgusting interest rates)..your not allowed to see what money you do have in your account...rant over.”
“I was cheated by first direct. They promised me 125 for joining them. However they have never given my this money.
Don't believe them!!!
first direct”
