Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.62

“Brilliant service from initial communication through to installation Very happy with the finished product”

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Posted 4 months ago

“Very good installation personnel had two minor issues but was rectified very quickly great installation”

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Posted 4 months ago

Thank you for taking the time to provide your feedback. We love your new door in our signature colour!

Posted 4 months ago

“Really pleased with the windows and the fitting team. The original salesman who came round was also really good, he made all the information clear to us and didn't put any presure on us. The only negative from the entire experience was the tactics that were later used to get another salesman into our house. He was supposedely coming around to check our windows were fitted correctly and then give us a voucher for future work. But what he was actually coming around for was to give us a quote on more work and then pursuade us to buy that very day with a deal that would immediately expire. No window checking took place, no voucher was issued to us. It was a waste of our time, we were not impressed.”

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Posted 4 months ago

Hello Mr Atkins, Thank you for taking the time to leave a review. It's great to hear that you are happy with your installation. We are sorry to hear that you were left feeling unsatisfied with your final appointment. We value your feedback as it helps us to improve our service. Kind regards, First Home Improvements

Posted 4 months ago

“Very good job done”

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Posted 4 months ago

Thank you for your review and positive feedback!

Posted 4 months ago

“A professional job installed by professionals!”

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Posted 4 months ago

Thank you for your review and positive feedback.

Posted 4 months ago

“We recently had Bifold doors installed by First Home Improvements. The doors are beautiful, keep the glare out and are so smooth to operate. The whole experience from initial visit with salesman Jacob, who was very helpful and knowledgeable, to the installation with Simon and Mark which was carried out in a very professional manner. Both were extremely polite and showed respect for our home and furniture. They worked in a clean and tidy manner. Thank you First Home Improvements. We would not hesitate to recommend you to anyone who sees your sign displayed in our front window.”

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Posted 4 months ago

Thank you for taking the time to leave us a positive review. We are so pleased to hear of your positive experience with our team. Please do not hesitate to contact us if there is anything further that we can assist you with. All the best, First Home Improvements.

Posted 4 months ago

“Very happy with the installation - guys arrived on time as expected both days, and were very considerate. Also a much tidier job than a previous experience 24 years ago by another company! Windows themselves are great - particularly like the low handle option for persons like me of restricted height! And seems to be doing what they claim (although weather currently is not a particularly good test- roll on winter!)”

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Posted 4 months ago

Thank you for taking the time to leave us a positive review. We are so pleased to hear of your positive experience with our team. Please do not hesitate to contact us if there is anything further that we can assist you with. All the best, First Home Improvements.

Posted 4 months ago

“I am very pleased with the doors fitted.The installation timing was adhered to,the fitter was very professional,tidy and polite and I cannot speak too highly of the way the fitting went and the end result.”

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Posted 4 months ago

Thank you for taking the time to provide your feedback and experience with First Home Improvements!

Posted 4 months ago

“The tradesmen were very good, competent and friendly.”

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Posted 4 months ago

Thank you for taking the time to provide your feedback. We are pleased to hear of your experience with our team!

Posted 4 months ago

“Great price for 10 windows and 2 doors! Good communication! The team of fitters that were sent out were polite, professional and very friendly. Thank you!”

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Posted 5 months ago

Thank you for taking the time to leave us a positive review. We are so pleased to hear of your positive experience with our team. Please do not hesitate to contact us if there is anything further that we can assist you with. All the best, First Home Improvements.

Posted 5 months ago

“1st Home improvements are very courteous and professional. This is notable from the rep who visited me, the surveyor and the fitters who arrived on time, were very clean and tidy. I love the product l bought from them , it looks wonderful and will be thermally efficient. Would recommend.”

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Posted 5 months ago

Thank you for taking the time to leave us a positive review. We are so pleased to hear of your positive experience with our team. Please do not hesitate to contact us if there is anything further that we can assist you with. All the best, First Home Improvements.

Posted 5 months ago

“Very friendly efficient and helpful”

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Posted 5 months ago

“Really pleased with the doors. The customer service from start to finish was excellent. The fitters were curteous and did a professional job.”

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Posted 5 months ago

“The task was to install three windows. I am happy it was done in one day. One window was quite large and the team managed to skillfully lift it in an secure it. The installation team were tidy, and all waste dealt with. I am happy with the appearance of my purchase, it is what I wanted.”

First Home Improvements 5 star review on 2nd June 2024

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Posted 6 months ago

“First install was okay but took so long Second install was good but after sales service very poor got issues with 1 window and new front door which has been reported but no action after 2 months promised more front door keys still not delivered”

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Posted 6 months ago

“Very smooth process form start to finish. Salesman was friendly and we agreed on a price which they stuck to. The installlaion team were courtesous and polite, and the quality of both the windows and their work was top class. Highly recommened”

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Posted 6 months ago

“Standard of work and friendliness of the installers was excellent. However, whilst the original salesman was polite and helpful, the sales techniques he was having to employ were like something out of the 1970s! Old fashion and boring. Two and a half hours of our lives that we will never get back. This is NOT a modern and effective sales technique. It needs to be much snappier. As it is it either bullies or bores people into signing up, or turns potential buyers off completely. If the former is intended, then shame on you! Luckily, for First Home Improvements, we recognised that the product was good, otherwise we would have fallen into the latter category. As for the survey, we fail to understand why the physical survey took about 15 minutes and the 'know it all' surveyor then had to spend over an hour in our house writing up his notes. Should he not do this at home or in the office? In short, good product and helpful friendly fitters. Sales and survey methods stink.”

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Posted 6 months ago

“Great team installation went smoothly job well done no mess to clean up top job highly recommend.”

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

First Home Improvements Reviews