First Home Improvements Reviews

Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.62

3.6 Rating 117 Reviews

66 %

of reviewers recommend First Home Improvements

Company Reviews

Metrics

3.6

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

First Home Improvements 5 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

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“Unfortunately, you can't give zero stars...! Guy came to our door (in Chelmsford) and we booked an appointment. He guarenteed that it isn't a pushy sale... Next day, a different guy comes round and he spends 2 hours with us. He tells us his entire life story, unbelievably arrogant, but don't think he has any clue that his patter sounds that way! We left him upstairs to measure a window in my son's room. The next day, my children were playing in the garden and some concrete from my son's window fell to the patio. Thankfully, no one was hurt, but extremely coincidental if you ask me, seeing as we hadn't had any problems with that before. My husband investigated and some concrete had been moved from above the window. He easily managed to reach it from the window if you sat on the windowsill. It was not like that the day before. The guy, Josh, was clearly trying to weaken it to try and get a sale out of us. If my children had been hit, they would be looking at a court case. I wouldn't trust Josh at all. A pushy salesman who has no idea what he is talking about and as far as I am concerned, he has also damaged my house. He also gave us a quote for our back windows, but couldn't give us one for just two of them. They clearly just wanted a big job and weren't interested in smaller jobs. If we got the windows done within 9 months, we got a better deal. He then gets onto his manager who suddenly offers us £1000 off if we go for that option rather than the 2 year option. But my question is, if they can do it for that price, why not offer it in the first place? How many people have been ripped off paying over the odds when they could have got it cheaper? They care more for profit than customers. Honestly, absolute charlatans. They expected us to give them an answer then and there even though we said that we'd need to look into where the money was coming from, but if we didn't then that offer wouldn't stand. We decide to go for thr 2 year option so we can think about it. I gave Josh my email and he never emailed the quote. So 2 hours of my life wasted, I 100% will not be using this company. If anyone from this company actually bothers to read this, I would ask that they remove my information for GDPR purposes please, seeing as they cannot be bothered to keep to their word and email a quote out.”

Helpful Report

Posted 1 year ago

“The most bizarre hour and and a half of hard sell waffle , absolute refusal to talk about price. Finance pushed very hard, after last request to talk about price failed had to ask him to leave and had to walk him out. Avoid at all costs especially if elderly or vulnerable. Not a nice company to deal with”

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Posted 1 year ago

“Lovely bunch of chaps, had a free quote then had the work done a year later. Very pleasant experience couldn’t be happier. Highly recommend”

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Posted 1 year ago

“Firstly we agree on a price then it was changed stating it was bigger . Then the job is still going after a year . I will be taking them to court this is . They are a terrible company . The sales rep promises so much to get you to sign the contract but then changes so much or no longer they n the company after the contract is signed”

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Posted 1 year ago

“Clowns lol”

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Posted 1 year ago

“This has to be the only page that truly reflects how bad this company are, 10 year guarantee but good luck getting anything replaced after 6 months. Fitting is terrible, product is way over priced and is the cheapest nastiest product on the market”

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Posted 1 year ago

“Disgusting people, they have working there, screaming,swearing ,shouting ,road, rage, cutting people up ,holding up traffic to get in arguments”

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Posted 1 year ago

“Disgusting people, they have working there, screaming,swearing ,shouting ,road, rage, cutting people up ,holding up traffic to get in arguments”

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Posted 1 year ago

“Company’s marketing strategy and communication is terrible. They host in your house until you do not buy the product. And when you want your deposit back, they keep calling you to stay with them when I clearly wanted to get my money back only. They do not response to emails despite I keep sending for confirmation. They call you instead and start shouting at you to stop sending emails. (1) when a customer do not want the product, do not force it on them; (2) when a customer want to get confirmation by email, please do so as people are busy and want proof of receipt; thanks”

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Posted 1 year ago

“Cowboy builders, absolute garbage. Disappointed all the way. Glass is poor quality, cheap, thin and wavy. Looks absolutely awful.”

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Posted 1 year ago

“Overpriced. Willing to drop original quote by 60pc to match others. Poor work done. Leaking seels. Would not fix problems. DO NOT RECOMMEND.”

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Posted 1 year ago

“I was contacted by an agent who cold called. He said that they were doing a "Green Allowance" promotion in the area and wondered if I would like a quote. He was polite and respectful. An appointment was made for a salesman to attend the next day. The salesman attended and submitted his "pitch" Overall it seemed that the materials were of very good quality and the "Green Allowance" was generated by the company selling the old windows for scrap and passing this back to the customer. The salesman was polite and respectful. So why the one star? When the quote was given, I told the salesman that it was far too expensive. He contacted his "manager" and immediately reduced it by around 20%. I thought "this sounds familiar" and sure enough after several other contacts with his "manager" the quote was reduced by a total of around 40%. On that basis I declined. When I consider that if I had accepted the first quote I would have paid roughly four times the "reasonable" price and even at the "highly discounted price" I would have paid well over the "reasonable" price. It may be that the company is very good and the materials excellent, but this tactic for selling is dubious at best and illegal at worst.”

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Posted 1 year ago

“When the windows were first fitted, they were not as the plan showed. The Company kept asking to make appointments for us to advertise their product, several times, then not showing up when appointments were booked. Kept getting our address mixed up with another in our area. Today we have been locked in to our property as back door lock no longer works, told would have to wait several days until it is fixed. Told a manager would contact me as the call handler couldn't process an emergency call out. Company only installs badly and makes false promises, such as their product would cure damp, in the house. No emergency call outs, if product goes wrong. Only had their product for 3 years.”

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Posted 1 year ago

“Shocking salesman. He was hear for three hours and kept knocking down the price that went from 18.000 down to 4.500. Stay well clear of this cowboy company.”

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Posted 1 year ago

“Work commenced in Dec'19. Works STILL not signed off and are not completed over 3 years later. From start to finish the company are shambolic, their products are poor and their service is terrible. Do not use First Home Improvements”

Helpful Report

Posted 1 year ago

“Firstly we got approached by one of their salesman (Called 'Dan'), he was very very intrusive, wouldn't stop talking or even allow us to think for ourselves. He verbally forced us to pay a lesser amount of deposit just for us to sign the paper. Then a so called surveyor came and did no calculations at all! didn't even take into account that we are on a main road regarding noise, air circulation or any technical calculation that would make you think he is educated. after 3 months we were promised a deliver y and it took 9 MONTHS... after 1 month we wanted to cancel it due to a legal clause which is 'Failure to provide service within promised time'. When I called the manager and told them angrily what is going on!? First of all they had no clue who we were... this is usually the final nail in the coffin but even with that, after 30 mins on the phone they finally realised they were on planet earth and found our file... ONLY then he chased it up.. EVEN with that it took them 9 months to deliver on their service... You may think we got some nice windows... WRONG... our current windows allow every single car to drive through our bedroom and living room. WE PAID £11,000! Expecting no noise but all we got was cheap second hand windows. A professional came to test the audio in our home and he also said that the windows are unacceptable... We call them up and they ignored us and simply said 'we can't compare the noise of the windows before and after' - What kind of answer is that?... LAST THING PLEASE READ!!!!!!!!!! Do not take their finance option of 'you don't have to pay for the first year' because of this..... after that 1 year if you haven't paid it all back the windows will increase from £11k to £22k!!! That is a 11,000 pounds increase and this was NOT MENTIONED... That is why I have taken the liberty to go on every single social media outlet and will be taking this further with the council and solicitors so nobody else gets ripped off by these people.”

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Posted 1 year ago

“Had to ask the salesman to leave as he got rude, aggressive and downright weird when I said we just wanted a quote for replacement windows and didn’t want to go through the rigmarole of hearing all about the company history and marketing schemes! He acted very wounded, made out like I was going to cost him his job, guilt tripped us, asked if he should leave then called his manager and berated me for not caring about the company. The manager then proceeded to talk to me like a child and was also rude and obnoxious with a side helping of misogyny. They both made me feel very uncomfortable in my own home and it explains why they required both homeowners to be present when the salesman said they have had to deal with multiple court cases where women were alone with salesmen! After those bully boy tactics I’m not surprised. Weirdest experience ever. Avoid this company at all costs!”

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Posted 2 years ago

“Had a guy knock on my front door, was a little annoyed to tell you the truth. However the guy was ultra professional and polite and informed me about a scheme called the green allowance. To help homeowners upgrade there windows and doors. Mine luckily have all been done. However they left me with an excellent price on 8 leaf by folding doors which I accepted. Brilliant sales and service right from the first contact to the end”

Helpful Report

Posted 2 years ago

First Home Improvements is rated 3.6 based on 117 reviews