“We make complaints to Firstport but are either ignored or Bullied. Our D/M continues to talk about her own personal problems. We the vulnerable, elderly aged 80 plus are not here to support a D/M. who continually cries when not able to cope.
The first hour or longer every day the D/M spends drinking coffee in the residents lounge gossiping with the cleaner. Many residents take to cleaning their own corridors, lift, front door entrance etc, we feel ashamed of the filth. Numerous notices displayed on a daily basis. Are we small children. Do we need 3 notices on one fire door telling us that, it is a fire door? One is suffice. INDEPENDENT LIVING it is not. Your independence is taken away. It is "Elder Abuse" and we are contacting the social services "Safe Guarding Officer" for mental cruelty imposed.”
“Firstport are not undertaking any maintenance in the gardens near our freehold property. They have increased all charges in a very opaque way. These maintenance and leasehold contracts need Government intervention. Totally unfair - especially when the contracted work is not being done. No wonder people are angry.”
“Terrible company charging extortionate yearly maintenance charge on our flat, then demanding that you pay in half yearly payments. Really bad service from a very poor company!!”
“Don't get any property issues resolved
Don't do what they promise
Designated property manager does not answer her phone and messages and emails go unanswered”
“Dreadful company, I have a property manager that lies, they don't reply to emails or reply to their own complaints procedure, one of their scams is to not to send out the second half year bill, instead sending out a reminder 5 weeks late then sending a £85 admin charge for late payment, if you then refuse to pay you get another admin charge followed by solicitor fees, the sooner this new government overhaul the leasehold / freehold laws and force the transfer of the freehold to the leaseholders who can then end the contract with bad management companies like Firstport, otherwise there's no hope of fixing the housing issues in this country.”
“Extremely poorly managed company with policies to cheat the property owners. The complain department is a joke, they lie, misrepresent fact, threaten the land lords. The complaint officers are clues, just their to keep a job and cover their mistakes, has no understanding and does not read customer complains, states incorrect information. This company needs to be investigated for so many wrong doings and so many customer complaining about them”
“Tried for 3 weeks now to speak to the manager for our flats no response
They have stopped doing any work on our estate garden now looks like a jungle
Legalised robbers”
“A truly dreadful experience. We have had to endure First Port (previously Blenheim Property Management) for 2 years. Their property managers position has been changed at least three times in this period as the individuals have left seeking better employment elsewhere. No continuity, almost no communication, faceless and very unreliable. Fortunately we have finally decided to ditch them and replaced them with a local independent company who gives a damn. Elliot Terrace, Plymouth.”
“This is just an absolutely disgraceful company, if that is even a legitimate label - they are essentially fraudulent criminals, just making up charges. Please can someone report them to Police ASAP.”
“Everything! Still waiting for a leak into our property from a balcony above. Put a note under the door they said, get in contact that way. Sort it out between leaseholders - property above is empty, our property is tenanted, had no contact details. It’s 5 months ago the leak started and still persists. They are absolutely appalling, I now have 3 properties in different parts of the country, managed by them, they need to be deregistered or whatever and put out of business. Charge the earth and do NOTHING!”
“I have not been supported in anyway still cant log into my account.or contact customer service by phone I'm finding the whole experience very stressful.
Iused to access my account prior to April.”
“I am writing to make you aware of a situation me and my wife find ourselves in. We live on an estate that has recently been taken over by the management company FirstPort after Persimmon handed it over earlier this year. At this point the Persimmon directors for the Estate resigned leaving the Estate with no-one to represent it since February. We have recently sold our house to Taylor Whimpey as we are moving, they subsequently sold it on before we have moved out. The new buyers however are unable to get a mortgage on our house due to a clause in our contract that we signed when we bought the house that means that Persimmon and FirstPort can repossess the house if we don't pay the maintenance fee each year. This is a clause that has been since removed on all new builds as it means that the mortgage company can't repossess the house if the person defaults on the mortgage.
The position we find ourselves in is we need a Deed of Variation signed to remove this clause by a director for the Estate from FirstPort. Persimmon have already signed it as have we. Despite various attempts to find out if there is someone else that can sign this Deed in the absence of a director we have been told this is not possible at all. We have also been told there is noone lined up for this position and no-one interested on the Estate meaning this will not be resolved for many months.
This now means that we will probably loose the sale on our house and loose our new house. I just do not see how a company cannot have other directors or similar who can deal with issues such as this. There are many other people selling thier homes on the estate and it may well be that they will find this an issue too. I have asked to raise a complaint with FirstPort but they have not responded to my request.”
“Complaint regarding excessive charges for document-related services
Barratt Homes Management Company FIRST PORT I am writing to express my deep dissatisfaction with the recent request for payment in relation to the documents pertaining to my flat at Eastman Village Harrow, Focus Apartments. As a resident and a paying customer, I believe it is essential to address this matter promptly and seek a satisfactory resolution.
Firstly, I would like to highlight my disappointment with the overall quality of services provided by the management company. Despite paying a substantial annual fee of nearly £2500, in addition to the ground rent for my 2-bedroom flat, I have encountered numerous issues that have compromised my confidence in the company's management abilities.
However, the recent request for payment ranging from £550 to £875 for the documents related to my flat has been particularly concerning. It is my understanding that such charges should be covered within the scope of the services provided by the management company. I fail to comprehend why a significant amount is being levied for the simple task of emailing a few documents and our accounts. This appears to be an excessive charge for a service that should be part of the standard amenities provided to residents.
Furthermore, this unexpected financial burden has come at an inconvenient time for me, as I am currently in the process of selling my property. The additional charges have caused unnecessary stress and delay, hindering the smooth progression of the sale. As a customer, I believe it is within my rights to expect a fair and transparent pricing policy that aligns with the services being rendered.
I kindly request that you review the fee structure for document-related services and consider revising it to ensure fairness and affordability for residents. I believe that such a reconsideration would not only demonstrate your commitment to customer satisfaction but also foster a positive and harmonious living environment within the community.
I look forward to a prompt response addressing my concerns and providing a resolution to this matter. I trust that you will take my complaint seriously and take appropriate action to rectify the situation.
Thank you for your attention to this matter.”
“How they are legally trading amazes me, FirstPort are certainly unethical and pray on people for money they won't prove they are entitled to because they won't share any itemised billing. They also returned my paid invoice and charged me further late fees even though I was forced under duress to pay them”
