“I purchased shoes from this company on April 14 and here it is June and the damn things just got here. They are junk!!! Poorly made. Do not look like the pictures at all. Whoever "Betty" is, she doesn't know customer service to save her ass. I asked for a refund twice now and she says to be patient and once the product arrives, if I don't like it I can return it. No customer service number. No return address. They just take your money and send you junk! Never ever again will I buy anything from this company!!”
“I would give ZERO stars as this company is a complete scam!! I ordered in mid April, now June and NOTHING!! I’ve gotten 2 separate tracking numbers through different carriers, both of which were bogus. Says my order is still in China. I’ve emailed several times and “Betty” keeps saying they are sorry and will expedite the order, offering me 20% off. Seriously?? I wouldn’t order anything from here again if you gave it to me for free! I’ve asked for a refund twice and just get told to be patient. Don’t waste your money, you will never receive your order!! This company needs to be shut down! Ridiculous.”
“I placed an order on 4/26. It is now 6/1 and I have yet to receive my order. I definitely should have done my research beforehand. DO NOT BUY FROM THEM! This place doesn’t even have a direct location. My tracking app tells me it is from California but my bank has a UK address. It shows my payment was process through ‘Asiabill’ which is headquartered in Hong Kong. Fortunately, I was able to dispute this charge. This is clearly somebody that has been doing this for a long time. Flamechill.com should be taken down.”
“ORDERED 3 PAIR OF SHOES, APRIL 25TH 2020 --- IT IS MAY 29TH 2020, I HAVE RECEIVED NOTHING. THE PHONE # DOESN'T EXIST, I CAN'T GET A HOLD OF ANYONE. I HAVE E-MAILED THEM MULTIPLE TIMES, THROUGH THEIR E-MAIL ADDRESS, FACEBOOK PAGE & INSTAGRAM PAGE (WHERE I HAPPENED TO SEE THE AD) WHEN I ORDERED THEM. $98 BUCKS, GONE. THANKFULLY, MY BANK REFUNDED ME THE MONEY. LEARNED MY LESSON TO NEVER GO THROUGH A SITE, THAT IS NOT KNOWN.”
“DO NOT BUY - They have my money, and havent shipped the shoes I bought. It's been a couple months.
They keep apologizing in broken english and offering a 20 percent off coupon. Like i want to spend more money on nothing.”
“what went wrong you ask? everything. the reference number i was given when i ordered April 9 was invalid when i tried to check on my order. no phone number to contact the company directly. the two pairs of shoes i ordered never arrived and it's now May 24. how are you people still in business? the worst costumer service I've ever received - because there wasn't any. no shoes, no tracking number, no phone number, and an invalid reference given to me at the time of the order. you are the worst. I wonder if anyone whose ordered from ever got anything.”
“This is a terrible company to order from. I am currently going back in forth with Betty to refund my money on an order that was placed in March. It is May and I have not received my order.
Please save yourself the hassle it is not worth it.”
“Placed a order in mid March it now May 18th. Still have not received my order. Emailed and sent messages through messenger and no response, no phone number to call. 👎🏾👎🏾👎🏾👎🏾
Disputing charges with my bank.
It’s funny they want your email address to verify that your review is genuine,
WHAT ABOUT YOUR PRODUCT
IS IT GENUINE??????”
“DO NOT ORDER FROM THIS SITE IT IS A SCAM! I ordered a sweater from FLAMECHILL they charged my credit card almost 30$ on April 24th and I contacted them recently they told me the order was sent a week later I contacted them again they told me my order was out of stock! THEY STOLE MY MONEY WILL NOT RETURN EMAILS I am taking legal action
I am being ignored! No refund no credit NO MERCHANDISE that I paid for! Theres no number to call it's all a FAKE SCAM!”
“Ordered shoes since May 2nd. Today is May 15th. On my arrive app it only states shipment label sent to FedEx, nothing else. No tracking number yet. I sent an email, no response. Of course, no phone number listed. I am about to dispute purchase with my bank. It is not because of Covid 19, because everything else I've ordered, I have received.”
“I lost 20 dollars! I orders my shoes in March! It is May 14 right now and they still aren't here! I thought it would be good to order from here because the shoes were cheap and they were actually kinda cute. Big mistake! Don't be fooled by the 5 star reviews they are all anonymous and there are only like 5 or 6. Also, there aren't reviews even on the site. DO NOT BUY!!!!”
“AWFUL. I ordered a pair of boots a month ago, and they still have not shipped. No phone number to contact. No response to multiple emails. This website is run by someone in Hong Kong (supposedly), someone in London (supposedly) and has an address to a warehouse outside of Los Angeles. BEWARE!”
“I ordered shoes on 4/10/2020 and money was withdrawn from my account in 4/11/2020. I got an update from Flamechill on 4/12/2020 with shipping information. It is 5/13/2029 and no shoes have shipped.”
“Never received my shoes. It has been almost a month!!! Wow! Definitely disputing this since they can’t give me any details and my fedex tracking number says pending!!”
“Re. 51E696886A745633R. Ordered a birthday present for granddaughter staying at home because of covid 19........told her it was coming and guess what.......she never got it......shame on you. She was so excited.......shame on you. You have my money $49.65......if you are not going to deliver the shoes I want my money back. Tried tracking and guess what.....invalid #. Imagine that😝”
“I ordered a pair in February it is now the only end in of April never received a tracking number or order. I did contact customer service and they said “it takes time and we cannot refund you” from reading other reviews I’m pretty sure I’ve been scammed and it is a scam website! DO NOT BUY FROM FLAMECHILL!!”
