Florida Masters Reviews

Name: Florida Masters
Address: Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park, London
Rating: 4.33

4.3 Rating 176 Reviews

84 %

of reviewers recommend Florida Masters

4.3

Based on 176 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Florida Masters:

Florida Masters are dedicated Florida specialists, acting as a retail agent of Major Travel. We have over 20 years of experience in selling Florida holidays, having established a superior reputation for providing great holidays at great prices, with great customer service.

Visit Website

Phone:

0203 551 4051

Email:

enquiries@floridamasters.co.uk

Location:

Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park
London
SW11 3UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday to Fort Lauderdale and Orlando yesterday with Travel Advisor Warren Phillips. Warren was incredibly friendly, knowledgeable and efficient. Nothing was too much trouble and he was happy to provide advice and suggest alternatives, in order to tailor our holiday to our needs and kept in regular contact, until everything was perfect. Wonderful 5* Customer Service.”

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Posted 6 years ago

“Not happy feeling quite desperate we have 7 days til we travel no tickets yet very unhappy indeed I dare not tell the rest of the family just hoping today is the day”

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Posted 7 years ago

“We booked our week in Florida through Holiday Masters for a fantastic price to go in the last week of November. Using virgin Atlantic, the flight times were perfect. We picked up the car from budget rental and drove to our accommodation not knowing what to find. Our apartment in the Blue Heron was situated on the Vinelands Road in Kissimmee, 14 floors up in one of two tower blocks overlooking lake Bryon . To say it was big for two people is an understatement. You entered via a secure lift on to a landing with 16 apartments per floor. On entering the apartment into s hallway there is to the right a large bedroom with an American king size bed plus a large ensuite with jacuzzi bath and shower. . Moving through the hallway there were bunk beds big enough for two children. On the left was another large bathroom before entering the lounge and separate kitchen area. There were enough dishes and cutlery for four people with a fridge, cooker etc, perfect for breakfast, lunch . The lounge had a chair, settee and large tv with patio doors leading to the balcony overlooking the lake. The complex itself had a very large heated pool and a plunge pool, plenty of sun beds, a bar, and a promenade out to the lake were, if you wanted, fishing was allowed. Overall the accommodation was perfect for us with the front overlooking Disney springs, with universal to the rear. It had shops at the front of the building including subway and Starbucks while the Resturant’s pharmacy, supermarket were a short walk away. Excellent value!”

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Posted 7 years ago

“Hi, i want to thank Florida Masters so much for all the help and advice regarding our villa holiday in Florida last summer! We had a great, magical holiday that we'll never forget... Thanks again to all the team at FM! Highly recommended travel agent!”

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Posted 7 years ago

“We haven't travelled yet and issues are weighing us down we had an email to say a van is included now it has only been pencilled in because we have got to stump up more for insurance with two months to go it's spoiling our thoughts of our holiday and to cap it all next year peak season includes hotel and insured car for less than we are paying and we haven't got accomodation 😢”

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Posted 7 years ago

“We have used Florida Masters for our holidays for the past 8 years and although there has been some issues as there always is. They have been sorted quickly and proffetionally,even with the time differences between the UK and US. We have dealt with a lovely helpful lady called Lily. Lily has gone far and above what we would expect from anyone at a travel agents and must be pointed out for special mention.”

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Posted 7 years ago

“I was extremely satisfied with Florida Masters and their travel agent Lee, who has proven to be very courteous and helpful from the very beginning, trying to organize our cruise and stay in Florida. The cruise to the Bahamas was a superb experience and the fun at Orlando's Disney parks has been overwhelming! Highly recommended!!”

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Posted 7 years ago

“We have used Florida Masters on our last two visits to Orlando and have nothing but praise for them,especially Lilly.She was an absolute star in helping us.In fact,we are already planning returning in 2019/2020 and Florida Masters will be our first call.”

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Posted 7 years ago

“I can fully recommend booking with Florida Masters, our rep Lilly Jones was an absolute star. Answered all my questions (and there was a lot of them) quickly, nothing was too much trouble. We are a family of 5, we stayed in WDW, Caribbean Beach Resort, flew with Virgin and car hire through Alamo, absolutely no issues at all, everything was there waiting for us. And we got a great price. Big thanks to Lilly for helping to make our holiday a memorable one xx”

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Posted 7 years ago

“""First had to chase them to take our payment. Then name on invoice was incorrect so after about 20 phone calls, which they never returned our call when we did get thru and numerous emails which they didn't respond to either. We finally told them we were going to the credit card company for a refund at which point they finally contacted us. The villa and holiday were great, though it appears you get what you pay for. customer service is non exsistant. Had problem as flight cancelled due to storm Harvey had to sort ourselves as they never called us back. Terrible company would never use again. The pity is if customer service was better they could be a really good company which we could recommend and confident to use again.”

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Posted 7 years ago

“Family of 6 stayed at Legacy Park, off US27 - fantastic 4 bedroom villa in July 2017. Flight from Manchester to Newark and onwards to Orlando International. Car hire via Alamo. Excellent service from Lilly Jones - very knowledgeable and always helpful and cheerful in answering questions.”

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Posted 7 years ago

“Lilly Jones answered all my questions, replied to all of my emails and telephone calls , she was a delight to deal with from start to finish, she is a very polite and professional individual and an asset to your business . I will definitely recommend Florida Masters to all my friends and colleagues. It makes a pleasant change to be dealt with in this way !!!!!!! Thanks again Lilly”

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Posted 7 years ago

“it was great connor was extremely helpful and was quick to answer our questions, the villa was amazing and the flight times were superb, recommend speaking to him he was lovely and helpful.”

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Posted 7 years ago

“I originally spoke to a lovely lady called Mary-Frances who was very helpful, affable and quick to reply to my requests. I have gone through other companies in the past but when I return to America I will use this company, they were excellent even when I harrassed them about an internal flight. We had the best time, the flights were fab (Virgin) had heard they were good but never having used them before would definitely fly with them again. The hotels were excellent. The company was so efficient, helpful and friendly even when the person you originally spoke to wasn't available. Thankyou Florida Masters for the best time at a very affordable price. Ange Gill”

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Posted 7 years ago

“Took our money and hung us out to dry with a terminally ill father to worry about the cost was cheaper to go with Virgin than to pay the "incurred costs" attached with rebooking with this bunch. Thanks for nothing Florida Masters.”

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Posted 7 years ago

“Having just returned from a holiday to Orlando, Florida, I can say that flights, villa and all the organization of the holiday were perfect. Florida Masters' staff were lovely and they will now be my first choice for all my future holidays to the US. Thanks!”

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Posted 7 years ago

“From my experience once you pay your deposit the customer service is non existent. After paying the deposit it took 4 attempts for them to get the invoice correct. I contacted the company 8 weeks ago to cancel the holiday due to medical reasons and I am still waiting on the final invoice to provide this to my insurance company. I have chased this up with two members of their staff, but to no avail. I wouldn't recommend this company or even consider using them again in the future”

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Posted 7 years ago

“Excellent Holliday and an excellent price . Fantastic !”

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Posted 7 years ago

“We had the most wonderful holiday which Lilly at Florida Masters arranged. Everthing was just exactly what we wanted.. Being a bit scared at booking on line for such a big holiday .. is probably an understatement ,however Lilly was excellent and everything was perfect. Thank you again for an amazing holiday at an amazing price 😁”

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Posted 7 years ago

“Had a great holiday. Villa was beautiful, got a great car included. Great price and will definitely be booking again.”

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Posted 7 years ago

Florida Masters is rated 4.3 based on 176 reviews