FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size and appearance of swimsuit was not accurate at all. Ran extremely small- wish I would have seen these reviews before I purchased from them. Don’t waste your time, returning doesn’t sound like it wd be easy.. 😫🙈”

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Posted 5 years ago

“High postage to start but thought worth a try. No return or refund policy for swimwear. The item I ordered was sold as size 12, my dress size with all national companies, their item was very small, should be sold as a 10 not 12. I will definitely not be recommending them to anyone”

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Posted 5 years ago

“The quality of the merchandise is very bad. It doesn’t look like the one on the picture. I will never buy from them again. I’m dealing with the customer service right now. Have not heard from them yet.”

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Posted 5 years ago

“Fast shipping”

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Posted 5 years ago

“I recently ordered two dresses from Floryday. They were true to the pictures and true to size. I have received many complements. The shipping takes longer since its shipped from China but if you're willing to wait its worth it.”

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Posted 5 years ago

“Stay well away from this company, paying high costs for shipping only to know its not getting to you in the allotted time that you have paid for ... their response time is slow and when you chat them they just answer its in transit ?? they raise a ticket then NOTHING ... if you take notice of this "Just read the small print" its ALL coming from china”

Helpful Report

Posted 5 years ago

“dress was supposed to be linen. It is a poly weave, More like a sweater dress. Cotton t-shirt was slick thin, poly/ satinette? only gives 7 days to return. Takes a month to get here. DO NOT RECOMMEND.”

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Posted 5 years ago

“Poor service waited weeks- no invoice with my order- very poor quality”

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Posted 5 years ago

“I sent back a dress to them, but I didn't get any credit from them as they promised me. They don't refund any items. I lost money. Watch out, this company is not honest.”

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Posted 5 years ago

“I'm so impressed with the service and the quality of the shoes I ordered its excellent and thank you. From Rondebosch Mpumalanga, South Africa”

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Posted 5 years ago

“Billigware. Keinen Cent wert.”

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Posted 5 years ago

“I ordered goods. Then cancelled the same day for a refund. The pending money was still taken and now it says the goods are on route. Even though they sent email to say they are aware of cancellation”

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Posted 5 years ago

“molong or why the money has been taken. no trace of the goods. Absolutely terrible experience and will never order from them againney taken no goods received no email from them. Live chat rude and off hand no explanation why delivery is so k”

Helpful Report

Posted 5 years ago

“I ordered a dress for a wedding. Nothing, not even any communication that they had received the order. They took the money and I waited but nothing happened. I still waited but nothing, then I got my bank statement and it looks like the money was put back, no explanation, nothing. I think the service and communication was dreadful.”

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Posted 5 years ago

“Having read some reviews I was gutting having just ordered £160 worth of shoes and clothing!! Realising they were coming from China I resigned myself to at least a 30day wait before panicking completely. I ordered my stuff on the 2nd June and they arrived today 11th June. I am not disappointed at all. The sandals and boots are lovely and dresses are better quality than I expected. I paid the standard delivery fee. I am ecstatic they arrived and everything was packaged beautifully.”

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Posted 5 years ago

“Ordered a dress for a wedding took nearly 3 weeks to arrive, then the sizing was wrong, returned but although told I would get my refund still waiting 2 weeks later. Rubbish communication.”

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Posted 5 years ago

“No one replies to my requests. Tracking # not valid. Several attempts to contact with no reply. This was for my grandaughters wedding and now I have to find another dress. No way to call.....just chat or emails that are ignored”

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Posted 5 years ago

“Ordered 2 floral tops. Received within 2 weeks. No problems at all, very happy. Generous sizes. It appears the problems are if the products need returning which mine did not.”

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Posted 5 years ago

“Hi Flroyday resolved my problem fully but I would agree it was rather stressful initially. I wanted to return my garment as it wasnt a good fit. AS there was no return address I tried to contact several ways to find the address out and it became totally frustrating. However I eventually just replied to their initial email that they had sent me with confirmation of my order I received an automatic reply and then 2 days later a customer service reply. They are to refund and have told me to keep product to save cost of return. Couldn't ask more than that. I think they could resolve the bad reviews by providing the return address and having a simple process for returning products it works for most companies. I thank them though for resolving my problem”

Helpful Report

Posted 5 years ago

“Did not receive Dress ordered. Live chatted twice, no response. Tracking # was not valid. This dress was for my granddaughter’s wedding and this left me without a dress, had to scramble to find another dress. Never will use this site again. You can only submit a good review, site gives you a hard time with only 1 star......”

Helpful Report

Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews