FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FloryDay has beautiful clothing and the items I ordered were well made. They took at least a month to get them and now want to return 2 items that didn't fit .”

Helpful Report

Posted 3 years ago

“I LOVE THE COAT WITH THE PEOPLE & HORSES ON IT I ORDERED A MEDIUM IT FITS GREAT COZY”

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Posted 3 years ago

“I wish I had seen the reviews before I ordered the garment, in all honesty. It was delivered quickly and arrived in a good quality plastic bag! The garment itself bore no resemblance to the photo on the website, is made of cheap jersey and the sizing is all over the place. There is no label indicating what it is actually made of. I am considering sending it to trading standards at my local Council because although it was cheap, and allegedly on special offer; I believe it doesn’t comply with British standards or is of merchandise able quality. Not a happy bunny!!!!”

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Posted 3 years ago

“Appalling customer service. Impossible to return an item. Lots of wordy e mails but no contact details work. As for refund or return label - non existent.”

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Posted 3 years ago

“The order wasn't correct. When I tried to email for a return label, the email address wouldn't go through to the email address given on the return instructions. Don't ever buy from this company. If I had known they were China based I would not have purchased the tops. My extended family has had problems with clothing companies out of China in the past with no resolution .”

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Posted 3 years ago

“What didn’t go wrong. Never got my order. No support from this company. No replies to my messages. You are a sham company that should be exposed.”

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Posted 3 years ago

“this company is a shambles. No Worry return what a joke, you cannot print a return label and when you contact them they don't answer nor sent a label. give them a MISS if you intent to keep the cloths you order”

Helpful Report

Posted 3 years ago

“Utter shambles. No quibble return actually means they keep the VAT from the refund. 20% of sales value kept by them for something that is back on their shelves. Contacted BBC Watchdog and HMRC to take their view and open a case. DO NOT BUY from here under any circumstances.”

Helpful Report

Posted 3 years ago

“Terrible company, I ordered 4 items, the quality and cut were appalling, such poor quality. I spent £56.24 on this order which took 2 months to be delivered. When I applied for their 'hassle free return', they refunded me £39.59. They charged me for the return delivery as well as the original shipping fee, this was their reply: We are sorry to know that you are doubt about the refund amount. I can understand your concern. Please note that if you have used any coupon in your order. The coupon value cannot refund. Thank you for your understanding. For the shipping fee, according to our policy, we hope you could understand that the return postage and the original shipping fee will be at your expense. The shipping fee is paid to the delivery company to arrange the shipment for you. We do not earn anything from that. Here is the statement ""Cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to our company. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process"". Reminder: If you have used the label we provided to return the order, the return cost deducted from your refund. It may cause your problem about the refund amount. Stay clear!!!”

Helpful Report

Posted 3 years ago

“It’s been 28 days and it hasn’t been processed yet! Then it will be another 15-20 days to ship .Floryday didn’t even offer for expedited shipping to make up for the delay”

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Posted 3 years ago

“I am happy with order, my size and high quality .”

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Posted 4 years ago

“I was”

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Posted 4 years ago

“Lovely dress and great service”

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Posted 4 years ago

“Your clothes are so different and well made. The dress I recently bought I often get comments about. I also love the tankini i bought. I have told a number of my friends about your site. 😊”

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Posted 4 years ago

“I have been very satisfied with all of my purchases so far. Just purchased some bathing suits. Can't wait to receive them.”

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Posted 4 years ago

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“Delivery was fast, I love what I ordered! It's perfect!”

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Posted 4 years ago

“Everything I have bought from Floryday has been of very good quality at great prices. Items arrive quickly and in perfect condition. They offer a huge range of styles and designs and they are just that wee bit different from high street stores.”

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Posted 4 years ago

“Great quality for the prices. Very pleased. Very timely on delivering. Thank you. Will order again soon.”

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Posted 4 years ago

“too many emails after ordering, great product”

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Posted 4 years ago

“I placed an order 3 months ago. I understand because of the virus etc I received two items which are very nice there was one item left. I chased this and eventually I suggested if u could no send it refund my money. This was a week ago. I hope my refund its been dealt with and I will place an order again to see how long it will take to deliver.”

Helpful Report

Posted 4 years ago

FloryDay is rated 3.2 based on 652 reviews