FloryDay Reviews

Name: FloryDay
Rating: 3.16

3.2 Rating 653 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked my purchase. I wasn't familiar with the sizing. Dress was a little too big I gave to my niece and she loves it. Thank you.”

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Posted 5 years ago

“I ordered a bag in mid August, said to arrive in max 15 days, we are now late September and I did not receive anything. Moreover, I keep writing to the After-Sale Service and simply keep getting the same standard reply that I will be contacted within 24 hours - which NEVER happened. So, where is the item I ordered and paid in advance? Why didn't I get it on time? Why can't they trace it? And, most of all, why can't I get a real, personal reply to all above questions?”

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Posted 5 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Lots of really nice clothes”

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Posted 5 years ago

“Happy with refund”

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Posted 5 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“I have not been satisfied with the materials”

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Posted 5 years ago

Hi Christel Lyngbæk , Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Have so far bought 3 dresses and I'm very pleased with the quality and fit. Parcelling and delivery were very good. I have already recommended Floryday to friends”

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Posted 5 years ago

“Love the dress fits lovely quick response came in 5day”

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Posted 5 years ago

“I love the clothing range, a little disappointed in sizing, not quite true to Aussie sizes. Refunds a bit tricky”

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Posted 5 years ago

“I would give FloryDay 10 out of 10 for an excellent service”

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Posted 5 years ago

“first time I bought on line. I was so impressed with the service and how easy it was to communicate with the company. would certainly buy again”

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Posted 5 years ago

“Loved the shirt I bought. The dress liner was way too short and a much smaller size than the actual dress which was disappointing. Fabulous service tho regarding the return. I will buy from FloryDay again”

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Posted 5 years ago

“My problems were sorted out”

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Posted 5 years ago

Hi JeanEdge Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. And we will try to keep improving ourselves in both the items and our service. Best regards, Floryday

Posted 5 years ago

“Quick service easy to order goods were not fitting but no requirment to return a/c credited amount spent minus postage”

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Posted 5 years ago

“Customer service is excellent. Response to email is fast. The quality of dress is excellent. I will patronise them again.”

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Posted 5 years ago

“Excellent service, always quick, efficient and easy. Clothes true to photos and sizing”

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Posted 5 years ago

“Have bought on a few occasions- Excellent service always. No problem when I had to exchange an item for a different size.”

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Posted 5 years ago

“Unfortunately the item I ordered did not suit. The returns process was very detailed and was an excellent service.”

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Posted 5 years ago

“Love the dresses, and customer service has been very good”

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Posted 5 years ago

“I bought two items , one was perfect the other just not for me..sizing and photos spot on ,I returned the item with ease and a complete refund. Will definitely be using Floryday again 👍🏼”

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Posted 5 years ago

“Excellent product easy to order”

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Posted 5 years ago

FloryDay is rated 3.2 based on 653 reviews