FloryDay Reviews

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is FloryDay returns process?

20 Helpful Report

(4 years ago)

Greater than 94% of reviewers feedback is FloryDay returns process could be better.

20 Helpful Report

(4 years ago)

40.00%

Industry Average

“ The Returns Policy is complicated and very costly to the customer. Beware of this when ordering and be really certain you want the item. I imagine a lot of customers just don't bother returning items. With so many on line retailers offering free returns, FloryDay may consider reviewing their policy and making more customer friendly. ”

- Anonymous

“ After taking longer than promised and with poor communication I received my order, I was not happy with the poor quality and it looked nothing like on the website so wanted to return. This process was long and complicated and you begin to wish you hadn’t bothered. They do not want the items back as they offer you a 70% refund for you to keep them. I did receive a refund eventually after returning the items minus £12 for delivery/returns!!!!!! No I will not order from this company again!! ”

- Anonymous

“ The clothes look fabulous on their website but they are really poor quality and when you try to contact them about returns they do not reply. Avoid FloryDay at all costs! ”

- Anonymous

FloryDay Reviews

Returns - Difficult