FLR Group Reviews

Name: FLR Group
Address: Unit 25, Monkspath Business Park, Highlands Road, Solihull
Rating: 4.88

4.9 Rating 321 Reviews

98 %

of reviewers recommend FLR Group

Company Reviews

Questions

Metrics

4.9

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01213146609

Email:

enquiries@flr.co.uk

Location:

Unit 25, Monkspath Business Park, Highlands Road
Solihull
B90 4NZ

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FLR Group 5 star review on 22nd June 2018

Andy B

FLR Group 5 star review on 5th March 2018

Anonymous

Anonymous // 01/01/2019

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“FLR Group is a very professional company; always keen to help, offer advice and find solutions. Very importantly members of staff are always prompt to ring back when promised. The quality of their products and their staff is exceptional and I would highly recommend the company for all construction and flooring requirements.”

Helpful Report

Posted 7 years ago

Thank you so much for you excellent comments and recommendation, we value your feedback and are delighted to hear you have had such a good experience. GM - FLR.

Posted 7 years ago

“My husband & I spoke to a young man who had a stand in Touchwood Shopping Centre as we will be needing some Laminate flooring for our En-Suite he gave us some information on the Location were FLR are on The Cranmore Trading Estate Solihull which is local.we went next day and were greeted by a very pleasant young lady who showed us to the Showroom which is very Trendy and beautifully decorated we then spoke to a very nice young man who asked if we would like to sit down and have a coffee which he had a Nespresso coffee machine my husband had an espresso and I had a Latte.He then brought some books of samples over for us to look at different prices nothing was too much trouble for him FLR is well worth a visit so much choice to choose from.”

Helpful Report

Posted 7 years ago

Thank you so much for your wonderful feedback. We are really pleased that you had such a positive experience on visiting our stand in Touchwood and our Showroom. We value your comments and will pass them on to our team. GM - FLR.

Posted 7 years ago

“I had a very professional service from FLR. I have had 2 large projects done at my house and on both occasions have used FLR to fit my carpets and Amtico flooring. Cannot fault them. Exceed my expectations every time. The fitters are punctual and courteous and respect your time schedule. Would recommend FLR every time. Dr Jheeta.”

Helpful Report

Posted 7 years ago

Thank you for your excellent review and endorsement, it is much appreciated. We are really pleased you were so happy with our service and will pass on your comments to our fitters. GM - FLR.

Posted 7 years ago

“We have visited the FLR showroom twice in the last week looking for a kitchen floor for our daughters flat. The staff have been extremely helpful and knowledgable showing us a good variety of options and prices. We feel confident that as the order progresses we will benefit from personal attention to get the right job done for us.”

Helpful Report

Posted 7 years ago

We are so happy to hear about your positive experience with us. Thank you so much for your excellent comments. GM - FLR.

Posted 7 years ago

“I cannot rate the staff at your Solihull branch highly enough. They were very welcoming, helpful and extremely knowledgeable about the products they were showing us. I would definitely recommend them to others.”

Helpful Report

Posted 7 years ago

Thank you for your excellent feedback and endorsement, Gillian. We really value your comments. GM - FLR.

Posted 7 years ago

“I found using FLR a pleasure very professional and friendly. From helping me choose the carpet to arranging a convenient day to take up my old carpet and lay the new. The gentleman that came to fit the carpets were wonderful. They were really warm and friendly and did a very good job. My new carpet looks and feels wonderful and it has transformed the look of my house. I cannot praise or thank FLR enough for doing such a great job. I would very happily recommend FLR to anyone. No matter what your budget they can help. Love love love my new carpet. Sean hardiman”

Helpful Report

Posted 7 years ago

Thank you so much for your wonderful feedback and for your endorsement. We are really pleased to hear about how happy you are with the service you received and with the finished product. We would love to see any pictures of the carpet if you have any, please email them to enquiries@flr.co.uk. GM - FLR.

Posted 7 years ago

“Always a very professional, efficient and friendly experience working with FLR. I personally recommend them for Commercial projects as I know they will do a fantastic job and satisfy customers needs and expectations.”

Helpful Report

Posted 7 years ago

Thanks for your excellent review, Chris. We really appreciate your feedback. GM - FLR.

Posted 7 years ago

“My contact Richard Lucas is one of the most professional and knowledgeable people I have worked with during my 21 years within this industry. His attention to detail and drive is what delivers a truly quality project. He is a credit to your company and a true gent.”

Helpful Report

Posted 7 years ago

Thank you so much for your wonderful comments about Richard, I will pass them on to him. GM - FLR.

Posted 7 years ago

“FLR group are the most professional flooring contractor in the west midlands . There facility in monkspath takes flooring to another level using technology and experience , from the retail of amtico , brintons and lifestyle to the commercial interface , milliken , cfs and altro . they have a large and experienced team to deal with any flooring aspect , fully recommend a visit .”

Helpful Report

Posted 7 years ago

Thank you so much for your fantastic comments and recommendation, it is greatly appreciated it. GM - FLR.

Posted 7 years ago

“On my few visits to the FLR Group offices in the last 12months, I have found them to be very friendly and helpful and all the staff go out of there way to speak to you no matter how busy they are, they have always been professional with all dealings I have had with the company and work in partnership with our company rather than customer”

Helpful Report

Posted 7 years ago

Thank you so much for your excellent comments, Kevin. We really value your feedback. GM - FLR.

Posted 7 years ago

“Helpful and polite, thanks”

Helpful Report

Posted 7 years ago

Thank you for your positive comments, David. GM - FLR

Posted 7 years ago

“Staff were excellent and extremely helpful. Products were really good quality. Would highly recommend you take a look.”

Helpful Report

Posted 7 years ago

Thank you so much for your excellent feedback and endorsement, Dorothy. GM - FLR.

Posted 7 years ago

“I made several visits to FLR in Solihull while deciding about flooring for my kitchen and bathroom. Anyone interested in a quality floor product needs to call into their showroom and speak with their very knowledgeable and friendly staff. I received first class advice on the different range and styles of the Amtico flooring I was interested in without any 'hard sell' or pressure to commit. An excellent facility with great staff.”

Helpful Report

Posted 7 years ago

Thank you for your excellent comments, it's great to hear how happy you were with the service you received. GM - FLR.

Posted 7 years ago

“Overall good - a wide selection of products to view in a well planned setting. Staff were very helpful and attentive.”

Helpful Report

Posted 7 years ago

Thank you so much for your positive comments. It's much appreciated. GM - FLR.

Posted 7 years ago

“I found my experience with FLR to be very informative. They were also most welcoming and Faith Walker was exceptionally helpful making me feel that nothing would be too much trouble. She new her product and was passionate about it.”

Helpful Report

Posted 7 years ago

We are so pleased you had such a positive experience with us, Sue. I will pass on your lovely comments to Faith. Thanks so much for your excellent review. GM - FLR.

Posted 7 years ago

“I visit contractors and retailers up and down the country and can honestly say that FLR Group is one of the most professional, knowledgeable and helpful contractors that I visit. Their premises typifies their whole operation, a classy operation!!”

Helpful Report

Posted 7 years ago

Thank you so much for your incredible feedback, it is greatly appreciated! GM - FLR

Posted 7 years ago

“Had the pleasure of speaking with Adam and Faith when I went into store. They were both extremely helpful and very informative. The range of flooring on display was impressive and I would definitely recommend FLR group.”

Helpful Report

Posted 7 years ago

Thank you for your excellent review and endorsement, it is much appreciated. I will pass on your comments to Adam and Faith. GM - FLR

Posted 7 years ago

“On a positive note it's very easy to get to and park without the usual town centre hassle. We were made to feel very welcome and were shown around a large showroom with a wide selection of flooring. We were specifically interested in the Amtico Spacia range for a very small domestic kitchen so the job was not huge but we immediately found an issue with the lighting. Colour is very important and can dramatically change depending on the type of lighting used. It would be useful to have a series of differently lit areas to see how the colours can change as is often common when choosing paint. Failing that I think the whole showroom should be much brighter which shouldn't be difficult to arrange. The answer for us was to borrow a sample tile or the display tiles themselves to view in situ but there were none available of the two we preferred. We weren't terribly keen on the 'high security' entrance and having to be buzzed in followed by signing in with an email address either. It all seemed unnecessary.”

Helpful Report

Posted 7 years ago

Thanks, Denise. We appreciate your comments. It is hard to get the balance right between creating an ambience and functional lighting. We have some ambitious plans for developing our showroom over the next 18 months and will certainly take in to account your comments regarding lighting. The best way to see how a product looks is to take away a free sample and place it in the area where you are going to have it installed. If samples are not available then we are more than happy to order them in. Owing to our location and the fact that we are a largely commercial business it is necessary for us to operate a signing in policy. Thanks once again. GM - FLR Group

Posted 7 years ago

“After visiting another chain carpet store before coming in, the standard at FLR was a lot higher. It was easy to find the showroom & very welcoming receptionist. I was really impressed with Adam, who took the time to get to know me and to understand what I wanted. I explained that I was working with a budget and he worked to fit with that whilst still providing first class customer service.”

Helpful Report

Posted 7 years ago

Thank you for the wonderful feedback. We are so pleased you were happy with our service. Will pass on your comments to Adam. GM - FLR

Posted 7 years ago

“An extremely professional service made very simple. The quality of the showroom is outstanding and the quality of the team is matched. They were knowledgeable and very competitive about flooring products, blew the competition out of the water really. Then onto the fitting service. Once again the guys that did the fitting were well trained, speedy and tidy. They were also genuinely concerned to make sure that we were happy. Top marks all round, Thank you.”

Helpful Report

Posted 7 years ago

Incredible feedback! Thank you so much, it's really appreciated. We are so pleased you were happy with our service. GM - FLR

Posted 7 years ago

FLR Group is rated 4.9 based on 321 reviews