“placed multiple orders with 3-4 items in each order. One item had problem after few months ( heartfelt spell mug with picture). picture started pealling off, so I opened ticket with FNP (Ticket #241012-04608086), which in response i was told "products issue should be reported in 48 hrs or deliver" well ur products are very cheap quality and pic on mug should not just peel off, shows its a bad quality.”
“Please don’t use ferns n petals . Very bad service. Have no idea if the vendor attempted to deliver the flowers . Just advised that the delivery was attempted and could not be made. They then advised that the address was not correctly provided . It was for a funeral and felt so sad that I trusted this kind of a company to deliver flowers. They will not refund the money just copy and paste replies from their customer service team.”
“If there is any lesser star available, please consider that. You guys ruined it all. The delivery never happened for almost 11 hours, which was supposed to be a midnight delivery. Even after you charge Convenience and Shipping both at the same time and immensely inflated costs of product, you are not delivering. Worst ever experience. First and last time I tried this app. Thank you for ruining everything.”
“The worst customer service you will ever have I order at 6 pm to be delivered at 10 and they already agree for what time I need at 10:30 they called they said it will be delivered at 11:30
I called them at 11:30 they said it will be delivered at 1 am so if you have birthday you will eat cake at 6 am next day and you ask all what they say I don't know who and what the worst experience and customer service he also tell me if you can't wait come and pick it up by yourself like wooow what an excuse they just wana charge you and good luck for following your order”
“Worst experience and after sales customer service ever. Flowers delivered same day look wilted on premise. Extremely embarrassed to stand next to the congratulatory stand at site. Didn’t intend to lodge my feedback until I received a survey link that expires in a day time. Received an email response to say all complaint must be lodged within 24 hours. Utterly disappointed with such service, never again.”
“My Husband sent me chololates and greeting card by ferns & petels.
I am order the Ferraro rocher chocolate is ₹ 1675 but it’s actual MRP is ₹ 549.
And I was order the Greeting card then they are ask this is not available I will send the dairy chocolate.
And I was order the Dairy milk chocolate of ₹ 149 but its actual MRP is ₹ 45 only.
I will redeem my amount and return the products.
Order id : 5639866601
Sheetal Verma
Gandhidham, Kachchh, Gujarat”
“I ordered pink carnations to be delievered and those were available in the destination city but ferns n petals delievered orange roses.really cheap of them.charged me for carnations but delievered according to their wish.After complaining,I get a call from bulbul(executive)telling me sorry as the flowers were already received we cannot do anything.I was so surprised,i booked other flowers and for who so ever,they wudnt know what i sent,they will receive.lame silly excuses.fraud and fooling people.never again.”
“This company seems to be a complete scam. I ordered a bouquet and chocolates worth 150 SGD for my friend. On the scheduled delivery day, they started claiming that the recipient wasn't responding and that the address was incorrect. However, neither my friend nor I received any calls. After a lengthy and pointless exchange, I suggested leaving the bouquet at the reception, but they refused, saying it wasn't possible. Three days later, they offered to attempt delivery again, but only for an additional fee. It's unbelievable that such fraudulent practices are happening unchecked.”
“It was very bad experienced , I ordered a cake for the same day delivery and I was waiting the whole day , but its not delivered and no one from the costumer care even has the information that where was my order , it was very imbarecing for me in front of my loved one.”
“They are cheating customers ..not delivering as per the given slot..they said I had to pick from the store & I agreed to that as well but they do not pick up your call ..later they tell you that the store is closed..you all are liers, cheater ..will not recommend to anyone to buy anything from FnP ..their customer service is more pathetic and especially Mr Prashant ..I would give zero star for the experience that I had to face ..”
“FN&P is a pain. I have ordered a cake 3 days before to deliver today within 3pm. In the morning I received a call and they told it will be delivered in whole day slot. I asked them to cancel the order and now slot it over, neither they cancel the order nor delivered.
They have just ignore my complaint.”
“I ordered a special gift for my friend. I got a gift that is in low-quality material and different than what was described on the website. So I complained about it to the customer service department. I explain to them what the problem was with the product; they only said it was the same as what is shown on the website, but in reality I was not. She was not accepting nor taking that product return and checking if it was actually a problem. She rudely said all the time it is the same as described. I would never recommend or buy products from FNP because of such bad customer service. It is like a one-time buy; if it is good, then it is your luck; otherwise, you have to stick with a bad-quality product. such wastage!”
“i had requested for a delivery of cake to my friend and paid the money online in FNP website on 14th Sept. On checking the status today (15th Sept), it is showing not possible to deliver and not informed to me. On top of all the issues, i am not getting my money back.”
“I ordered 3 items, they delivered it in bits and pieces. Secondly cake box was opened and replaced and delivered. When asked, they were not ready for return or refund. In 2023, only half of the order was delivered. Useless and worst delivery and quality of the items were poor. DO NOT BUY FROM THIS VENDOR ANYMORE”
“Terrible Service and Unreliable Delivery
I had a very disappointing experience with Ferns N Petals. I ordered two gifts to be delivered together for an important occasion on the 9th, but neither has arrived on time. They claimed that the delivery attempt failed, which was completely untrue. Even after calling them back to rectify the issue, they made excuses, saying they were busy with other deliveries.
To make matters worse, they informed me that one of the gifts was booked with a different delivery partner and would arrive on a different day. They asked me to track the gift myself through the courier service, which defeats the purpose of choosing their platform for convenience. It is frustrating that even after multiple follow-ups, my gifts are still undelivered, and they continue to shift the blame instead of resolving the issue.
If you're planning to rely on them for timely or reliable delivery, I would advise against it. Their lack of accountability and poor customer service has made this experience incredibly stressful. Pathetic service.”
“Ferns and petals is the worst organisation and bad policy to customers.....they never speak the truth to thier customers, they never value to their customers.....it is better not to order from F&P.”
