FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and my husband loved the coffee syrups. Good range of flavours and given the choice of 3 out of 4.”

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Posted 3 years ago

“Ordered items for Christmas gifts. Not supplied in time. Emails not responded too and no customer service department to contact. No response to request for refund. Terrible service, would not use again or recommend.”

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Posted 3 years ago

“Arrived two weeks late-- after the recipient had left the country.”

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Posted 3 years ago

“Really novel present for my husband which he really enjoyed. We haven't made the beer bread yet.”

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Posted 3 years ago

“My orders placed on the 9/12/20 to be delivered on the 21/12/20. You lied to me saying they would be picked up on the 22/12/20 to be delivered on the 23/12/20. You kept taking orders knowing you couldn't deliver before Christmas.”

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Posted 3 years ago

“The gift was well presented and of good quality when it arrived. The delivery was well outside the suggested timescale at the point of ordering but customer service did reply to my email queries within 48 hours. I am sure that at Christmas in a pandemic they were dealing with unprecedented demands, so all in all I was pleased with the product and the service in the end.”

Helpful Report

Posted 3 years ago

“My order placed for christmas has still not arrived - the tracking shows the order is still not with the despatch and any attempt to contact borough box has so far resulted in no help - just a request to fill in a review. So my ultimate christmas hamper is still not delivered”

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Posted 3 years ago

“Exceptional service as always.”

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Posted 3 years ago

“I placed an order on 10 December. On 23 December I was contacted by the courier to say that the order had been returned to you as it was damaged. I have heard nothing from you about a replacement and no response to my emails or a phone message.”

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Posted 3 years ago

“Still waiting. Obviously bought as presents for Christmas For people Hopefully they will turn up soon !!”

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Posted 3 years ago

“Good items all well packed was a present and recipient was very pleased”

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Posted 3 years ago

“Ordered my Borough Box on 8/12/2020 as a gift. The order did not arrive until today (31/12/2020). Very disappointed. I tried e-mailing Borough Box several times and only received an automated reply every time. The courier company, Yodel, appears to have received the item on 17/12/2020 (according to label), so not sure who is totally at fault here. Either way, a very disappointing experience. Only possible redeeming feature is that the contents looked a reasonable quality when it was opened.”

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Posted 3 years ago

“Item scheduled for 14 Dec delivery is not even with the delivery carrier service yet (31 Dec). Extremely disappointing.”

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Posted 3 years ago

“Terrible! Ordered on 12th December as a Christmas gift and here we are on 31st December and still not even dispatched according to the website. An offer of a refund of my £5 post and packing is pathetic. A full refund plus compensation might be better. Better still don’t accept Christmas orders you are clearly unable to fulfil. And please don’t blame the couriers - DPD for one were coping admirably.”

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Posted 3 years ago

“If the item I ordered had actually been delivered then I might have been able to review it. This was a Christmas present which still hasn’t been delivered (31/12 @ 1800). My daughter also ordered from BoroughBox - her food hamper was due before Christmas but didn’t reach us until yesterday. BoroughBox cannot be contacted and only offer lame excuses. We wouldn’t recommend or use them again.”

Helpful Report

Posted 3 years ago

“A bit disappointed with the delivery times. Ordered on the 8th December to make sure I had the gift hampers prior to Christmas. They arrived on the 30th December. You said anything ordered after the 13th December would not be guaranteed a Christmas delivery but I ordered on the 8th. Sent numerous emails but no response. If you can't handle the amount of orders then you really shouldn't be taking them. 3 family members without Christmas presents.”

Helpful Report

Posted 3 years ago

“I had enquired originally about organising a bulk order for my team before Christmas but due to the high demand was told i would have order separately for each of my colleagues. I had sent some some follow up queries to your team regarding the order but have not received any responses still! i ended up placing 26 individual orders for my team although a number of the boxes only just arrived. Again I know this due to high volumes of deliveries etc but i would have expected better customer service / notification and perhaps even discount given I have spent £650 with you in the last couple of weeks!”

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Posted 3 years ago

“The hamper was a Christmas gift. It was ordered in plenty of time for Christmas but only arrived yesterday. Very dissapointing”

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Posted 3 years ago

“Bought presents for 2 recipients for guaranteed Christmas delivery. Borough box sent a dispatch notification and tracking no. on 14th dec. Courier didn’t received goods till the 30th December. No response to query sent to borough box on where parcel was during the limbo stage. Recipients seemed happy with goods but, I don’t think goods were so exceptional that it was worth the broken promise of Xmas delivery and lack of customer service. Unfortunately Borough Box seemed to allow themselves to be overwhelmed with orders and the customer experience suffered greatly on this occasion.”

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Posted 3 years ago

“Still waiting for refund on postage as email sent said it would arrived to my sister 31st was due before Xmas .”

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Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews