FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivered on time during a busy covid Christmas! ☺️”

Helpful Report

Posted 3 years ago

“Ordered 2 weeks before christmas no communication so I emailed and I was told it wouldnt arrive in time so I had to rush out and buy an alternative, I emailed to cancel and was told it was despatched but it's a week later and still hasnt arrived no apology or explanation will not buy from here again and will expect a full refund”

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Posted 3 years ago

“Ordered on the 10th, never got the package, tried to reach out and no replies so far...”

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Posted 3 years ago

“Speedy dispatch and the delicious pizza bases have been a great hit with everyone.”

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Posted 3 years ago

“I was thrilled with my hamper it was a present for my son in law. It arrived in perfect condition.”

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Posted 3 years ago

“Product not received yet so can't review. Ordered 10th December.”

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Posted 3 years ago

“I've been asked to provide a review of a box that hasn't even been received 3 weeks after ordering. I only order this product because they guaranteed delivery before Christmas. I placed my order on the 12th. Zero Stars.”

Helpful Report

Posted 3 years ago

“Delivery was several days late and I had to chance the company up. Turns out the supplier couldn’t supply some of my items. So replacement items were sent without asking if they were suitable substitutes. Probably won’t use Borough Box again.”

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Posted 3 years ago

“Very good service. I was kept fully informed of a slight delay on delivery. The Hamper itself was well received.”

Helpful Report

Posted 3 years ago

“Sadly the late delivery of this package meant I couldn’t give it as a gift as intended- so it’s pointless and a waste of money. On the website there was a caveat that orders would be delayed by 7 days. I ordered knowing that if it was then dispatched after this delay I would still have a week to give the item as an intended gift, I presumed this would be plenty of time! Disappointed as I still had not received the hamper even after allowing for a delay longer than specified - I sent an email chasing where the item was and never received a reply. It eventually turned up a week and a half later, by which point I’d had to scrabble together another gift. I now get an email requesting a review so presume this is instead of answering my original email. It would have been a great gift, if they’d delivered it when they said they would. If I’d read the trip advisor reviews prior to ordering I would have avoided all the stress incurred. Will I chance buying from them again. No as I can’t guarantee it will be with me in time.”

Helpful Report

Posted 3 years ago

“I'm still waiting for my boxes to be delivered despite being told delivery would be 15th December. Terrible service and would not recommend using them!”

Helpful Report

Posted 3 years ago

“9 days after the scheduled delivery date and it still hasn't arrived. No communication for 9 days. No response to the support ticket 36 hours later. Useless. They should never have accepted the order if they couldn't deliver.”

Helpful Report

Posted 3 years ago

“Unfortunately very poor - ordered in plenty of time for Christmas and no parcel arrived. Tried to contact numerous times and no responses, very frustrating. Complete lack of customer service, they turned off phone lines apparently but I got through to a corporate extension number to speak to someone who finally auctioned a refund. I am reluctant to leave a negative review in such challenging times for small businesses but an online retailer should have performed better and foreseen the uptake in demand. Also still advertising availability for Christmas right up until Christmas which was blatantly not a reality!”

Helpful Report

Posted 3 years ago

“Terrible service- ordered on 12th December. No sign of parcel by the 29th of December even though I received an email informing me that it would be delivered by parcel force on the 29th. After contacting them again, was told that the parcel might be delivered by the end of week beginning 4th January. Asked for a refund instead. Currently awaiting the money to be refunded to my bank. Really disappointing service. Communicated through email and live chat.”

Helpful Report

Posted 3 years ago

“Still not arrived - unfortunately your request for a review arrived before the product. Do not use this company they are dreadful!”

Helpful Report

Posted 3 years ago

“Unfortunately I am still awaiting receipt of the hamper even though I had received an email on 22/12 stating that it was being delivered on 23/12. I have subsequently contacted postal service to track delivery as well as emailing Boroughbox. As of today 31/12 still no response from either party.”

Helpful Report

Posted 3 years ago

“I ordered 9 hampers @ £99.00 each for all my staff for Christmas. Still not arrived, Thursday 31st December! So sadly as they still haven’t arrived I can’t comment on the quality. But am sad that am still waiting.”

Helpful Report

Posted 3 years ago

“I haven’t received such poor customer care or service as BoroughBox has given me. An order placed 9/12 for Christmas present still has not arrived at New Year. No one available to speak to, emails answered several days after my initial chase up. Am considering legal action. I am guessing you won’t be putting these comments on your media but you are welcome to give it to your legal team.”

Helpful Report

Posted 3 years ago

“I can't believe I received an email from BoroughBox asking if I was happy with their service. The hamper I ordered for my niece on Christmas Eve never arrived; the delivery company said they never received it, BoroughBox did not reply to my emails and any attempt to get hold of them was zilch. This is the worst company I have ever come across. Terry O'Sullivan”

Helpful Report

Posted 3 years ago

“I purchased 2 boxes because the delivery time estimated was 2 days - big mistake. The boxes were a gift and turned up far too late. They idea and themed hampers are a great idea but means nothing if it doesn’t arrive at the promised time.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews