FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,934 Reviews

78 %

of reviewers recommend FodaBox

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

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Phone:

03331 21 21 66

Email:

support@fodabox.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order didn’t get sent out for after ten days after I purchased and only when I chased, with no correspondence from borough box. Only the supplier cocktail Porter had the courtesy to message me. This was a gift for Mother’s Day which arrived over a week late. I requested my postage refunded but still didn’t hear back. Terrible service”

Helpful Report

Posted 4 years ago

“Would not use this company again as was very let down. I wanted same day delivery for some chocolates to be delivered to a family member for a birthday present. I was delighted to see that borough Box could deliver same day delivery, I paid for the goods on line and also paid for express delivery which was approximately £4.50:only to find that they had not delivered the chocolates on the same day BUT two days later, so was bitterly disappointed and felt let down. Was just flabbergasted to see that they had not given the service I wanted even though online it was so easy to select same day delivery and the also the chocolates weren’t cheap ones. I tried to call the company and was just an answering machine and nobody called me back. Left a message on their website and had a reply two days later, no I will not be using this company again”

Helpful Report

Posted 4 years ago

Hi Anglela, Thanks for taking the time to provide us with your feedback. I'm sorry to hear you were not happy with the service provided. I can see you placed your order with us on Saturday. Unfortunately we operate Monday to Friday and any orders/emails sent over the weekend are taken care of first thing Monday morning. We do state this on our website and I'm sorry if this wasn't made clear enough. I can see your order was processed Monday and delivered on Tuesday. I hope the order was enjoyed by the recipient! Many thanks, BoroughBox

Posted 4 years ago

“Rather disappointed. Ordered a box for my daughters birthday (in plenty of time), and it was eventually delivered late the day after her birthday. Despite calling, with no-one available at weekends, BoroughBox couldn't chase this up for us. According to Yodel it was out for delivery at 9am on her birthday but didn't get delivered and no-one at Yodel was much help - 'it's on its way' was the best we could get out of an online chat.”

Helpful Report

Posted 4 years ago

“i was given a voucher from work to pick from the options available, hardly anything was available to order for the amount i had without adding extra money. The choices were not really for me and when i received the delivery it was not worth the money, it tasted horrible, the food was something i had never tried before and wont be trying again, i had a beer option and have never tasted anything so bad, maybe me but i wouldnt recommend anything from here.”

Helpful Report

Posted 4 years ago

“Our first experience with Borough Box was positive but we ordered a Christmas hamper from Borough Box on 11 December. It was delivered in mid January with no apology. Hence the 1 star.”

Helpful Report

Posted 4 years ago

“Despite asking them to remove me from their emailing list they continue to contact me so here’s their review. God awful service! I ended up asking for my money back as they couldn’t deliver what I ordered & it took ages to receive refund”

Helpful Report

Posted 4 years ago

“I ordered a Christmas hamper in November and had no updates on delivery until the hamper turned up late just before Christmas day. I had attempted to make severals contacts but received no reply, . I was unable to check the contents of the hamper as by the time it arrived the description on the website had been taken down and there was no content list included in the parcel. The contents were reasonable but on reflection I felt the price was expensive. I will not be using Borough Box again”

Helpful Report

Posted 4 years ago

“My order was promised within 3-5 working days. It did not arrive and after over a week, I emailed and was eventually told my order had been mislaid. It was reinstated. Two orders eventually arrived at their destination. In both cases, the delivery postcode had been replaced by the purchaser's postcode, not the full address.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback. I can see you've placed your order with one of the sellers on our marketplace, so the processing and shipment of your order was dealt with by them. I'm sorry you've had a negative experience in this instance and I will follow up with the seller to see what was the reason for the delay on your order.

Posted 4 years ago

“Absolutely rubbish ordered never arrived and then gave the reason delivery was refused. I want my money back Janet wain”

Helpful Report

Posted 4 years ago

Hi Janet, thanks for your feedback. I can see that your order had the incorrect post code in the delivery address so was unable to be delivered and was returned to us. We have issued you a full refund which should be received in the next day or so.

Posted 4 years ago

“Ordered three hampers and their courier tried to deliver to our office on Saturday. It is a large managed building. Courier website stated that driver was told we had moved. This was obviously not true - apart from the fact there would have been no one there to tell the driver that. We contacted BoroughBox customer service on Monday 11th Jan. Nothing. No response. Still nothing by 18th January. Two emails and a phone call. No response. Finally heard from them - but only when they had received the hampers back. Since we had already now purchased three new hampers from other companies, we asked for a refund. Finally a refund was received on 25th Jan. BoroughBox use Yodel - be warned - and their customer service is very, very slow to respond.”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry for the negative experience you had with your order and for the lack of communication on our side. Sometime these courier issues can be tricky and take some time to sort out, regardless we should have responded to you quicker and I'm sorry for this. I hope you have received the refund and this issue is now sorted. Thanks so much for the feedback, it means a lot to us and we are constantly looking to improve our services.

Posted 4 years ago

“I ordered bottle of something they took my money then refunded it next day and said we don't deliver to belfast absolutely disgusting.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry for the bad experience you've had with us. It's such a shame we are no longer able to offer shipping to Ireland or anywhere outside mainland UK at this time. Hopefully this will be an option for us again in the near future. I'm glad you received a full refund for your order straight away.

Posted 4 years ago

“I was really looking forward to shopping from independent producers of interesting items. Despite numerous emails to ask about where my order was I received no reply. Once it had arrived, I was sent an email to ask for feedback, asking me to email if I had any problems, instead of leaving a review. I emailed 2 months ago and still have no response. The products I ordered were great, but some were much too late. Such a shame!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. I can see the irony that you were asked for feedback on a customer service experience which you didn't receive. I have seen and responded to your email now and I apologise again for this lack of communication you received with your order and hope that we have compensated you some of the way to make up for this. We were under a huge amount of pressure during Christmas and very understaffed due to Covid restrictions, so I'm very sorry again that this meant you didn't receive the help you needed. I'm glad at least the products were enjoyed, and I hope that we can provide you with our usually great customer service next time.

Posted 4 years ago

“I've received my items broken and emailed customer service about it, with photos included. Nearly two months later I still haven't received a reply neither a refund! The company asks customers not to contact them until they receive a reply to their initial query but they never responded to mine. Bad customer service, very disappointed!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback. I'm so sorry that no one has gotten back to you regarding the broken candy cane in your order. We were absolutely overwhelmed with thousands of customer queries over the last couple of months and have been working around the clock to get back to everyone, so I'm very sorry we have only just got back to you. I have now issued your a £1 refund for the broken candy cane. I'm very sorry for the inconvenience caused.

Posted 4 years ago

“really disappointing. Ordered a Vegan Box as a treat for my wife as she was doing Veganuary and they supplied an entirely different selection of items which were neither vegan nor vegetarian friendly. When I flagged this to them, they simply apologised that they were busy at the time. No offer of a refund or replacement. Incredibly poor customer service.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback it's really important to us. I'm so sorry again that the products that were swapped out in your Vegan Box were not suitable and we have followed up with the procurement team to ensure this doesn't happen again. I hope your wife can enjoy these products in February.

Posted 4 years ago

“I’m truly so upset - I understand that we are in unprecedented times, but, putting an option to choose day of delivery should be removed from your site as there will be a lot of disappointed customers, as I clicked the 12th- today is the 14th and the item hasn’t even been dispatched out of warehouse. I even chose the day two days earlier than the recipients birthday in recognition that delivery is harder in covid. I spoke to spoke someone in customer service to resolve this as this was a gift, where I merely received an apology and 10 percent discount code for my next order. Unreliable, will not use company again.”

Helpful Report

Posted 4 years ago

Hi there, I have just looked into this for you and I'm so sorry again that your order arrived a day after the recipient's birthday. Although you did specify the 12th Jan for delivery we do have a note on the website to notify customers there may be some delays on delivery times an to keep this in consideration. All that said, I know it's disappointing that the gift was delivered late and I can see we offered you a 15% discount code to use as an apology so I hope this can go some of the way to compensate for the inconvenience caused. Please take care.

Posted 4 years ago

“Really poor contents for the price. Not worth it at all, and slow delivery.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for the feedback. I'm sorry to hear you didn't enjoy the contents of the box, would love to know why? Also I'm sorry for the late delivery, your order was delivered just before Christmas which was a very busy time for us and we were experiencing many delays on orders getting out the door. Thanks for your patience in this and I'm sorry for the inconvenience caused.

Posted 4 years ago

“My family bought me a hamper for my bday and paid extra to be delivered on the day. The hamper did not arrive. They have no phone to call, they did not answer my e-mails. It took them more than a week to return my e-mails and send me the hamper. What is inside is really nice, I enjoyed it a lot, but is one of the worst services I ever saw.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. I'm so sorry your gift arrived later than expected. We were extremely overwhelmed with orders and customer queries at the time when your order was placed. We were very understaffed due to Covid restrictions so were unable to get back to everyone in a timely manner. Though I don't want to make excuses for the poor service received and we are working our processes to make sure we never find ourselves in that position again. I can see that we refunded your shipping cost and I'm glad that the products inside were enjoyed.

Posted 4 years ago

“Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback, it is most useful. I have responded to you with a lengthy email explaining the various reasons for the slow communication and delivery of your order and have offered you compensation for the inconvenience caused. I'm glad we could clear this up for you in the end and explain things and my sincere apologies again for the poor service experienced. Thanks again for the review and take care.

Posted 4 years ago

“I ordered 4 truckles before Christmas and whilst they arrive in time, two were incorrect so I contacted Borough Box to establish how to return the perishable items for a refund. If it was anything close to what I ordered I would have accepted the mistake and tried something new but sticky toffee cheese instead of Whisky & Ginger, wasn’t something I relished!! I have waited 2 weeks to provide a review from when I was asked to allow Borough Box time to resolve their error but they have so far ignored my emails and not refunded payment for the wrong products sent or advised the best way to return cheese. Cheese itself was fairly nice but had better. Client service leaves much to be desired .... non existent!!”

Helpful Report

Posted 4 years ago

“I ordered a hamper in time for Christmas delivery (according to BoroughBox website) but unfortunately this has still not been delivered (12 Jan 21) and despite emailing them, no one from BoroughBox has contacted me. Really disappointed. I won't be using them again.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,934 reviews