FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service but not always the best prices so I switch to another company when that happens. Especially like the fact I can get products I want that are not available elsewhere. Bravo food service direct.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 1 year ago

“Received my package in a timely manner, but the box was badly battered, I mean the box looked rough. But, thanks to the way you used cushioned material all jars arrived intact. You are the only place I can find these pickles Valsic orginal dill pickle. Always a happy customer”

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Posted 1 year ago

Thank you for the feedback! I am glad we could protect your pickles from harm.

Posted 1 year ago

“Arrive in a timely .High quality and good value”

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Posted 1 year ago

Thank you for the order! We appreciate your business!

Posted 1 year ago

“The food I received was delicious and it arrived early! I'm hoping to order more from this company!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“Love your company but I think you should lower the shipping if bought by an individual and not a company. It gets very expensive.”

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Posted 1 year ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 1 year ago

“I absolutely love the your products, customer service and fast delivery”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“AMAZING! PROMPT DELIVERIES! Well packaged. Great Italian Beef!”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“Food Service Direct makes it so easy to find and order Knorr Concentrated Chicken stock. This is my particular favorite for cooking. I honestly don't think I could cook without it.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Even though the frozen food was shipped next day UPS it arrived 4 days late with out ice and spoiled. The Customer Service is outstanding. A refund was issued in a prompt manner.”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 1 year ago

“I rarely write a truly glowing review. But Food Service Direct deserves all the accolades I can bestow upon it. This company is a class act from start to finish. I began ordering 5 lb bags of shredded parmesan cheese from FSD when I discovered that my high-class local supermarket was putting more than a little wood fiber "filler" in its 5 lb bags of shredded parmesan and calling it an anti-clumping" ingredient. Food Service Direct sent me a 5 lb bag of Kraft shredded parmesan with no fillers in it whatsoever and guess what? No clumping! I order a 5 lb bag from FSD every few months now -- and I'm just a home cook. The orders always arrive promptly in a styrofoam container with plenty of ice packs. My only wish is that they would let me send the containers and ice packs back to them so they could reuse them. Love this company!”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 1 year ago

“My items were shipped quickly, with care on dry ice. Arrived fresher than ones I have previously purchased in a retail store. Would definitely purchase again.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one.

Posted 1 year ago

“...........”

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Posted 1 year ago

Thank you for the review!

Posted 1 year ago

“Product all melted.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“I've used this product in Colorado for over 20 years. It disappeared over 4 years ago. I went to you and you have delivered it to me, perfectly every time. I can't thank you enough, Ken.”

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Posted 1 year ago

Thank you for the great feedback, we’re happy to have you as a customer!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“Product was great it just took a while to get them .Would order again.”

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Posted 1 year ago

Thank you for the review! We strive to get all orders shipped as quickly as possible and thank you for your patience while we fulfilled yours!

Posted 1 year ago

“Orders usually ship fast.”

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Posted 1 year ago

Thank you for the feedback. We are glad we could assist you!

Posted 1 year ago

“Great products, great service, quick delivery”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 1 year ago

“Very nice service. I bought a case of fat free cheese and it arrived promptly and in excellent condition.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews