FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The creamed spinach is a special order which will take a few weeks to ship so order early. Excellent quality, spinach is very fresh as you can taste the iron rich source.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“THERE ARE NO OTHER WORDS BETTER THAN ABSOLUTELY FANTASTIC COMPANY TO DEAL WITH, SHIPPING IS REASONABLE AND FAST, EVERYTHING IS PACKED EXACTLY HOW I WOULD CARE FOR IT, I COULD NOT BE HAPPIER!!!!!!!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“I placed my order and the company was very efficient and I received my order quickly. I would recommend this company and I definitely will order from them again.”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 1 year ago

“This is a good place to buy bulk items.I never have any problems buying from this place.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Good product price. Quick shipment and delivery”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“I bought a single order of 10 Ben & Jerry's pints of a specific flavor that I was a a fave and unavailable locally or at Amazon. The order arrived in good condition after several days in transit in a special container with dry ice. The price was double what it used to cost when available at Walmart. What arrived? I discovered that flavor had been changed by the manufacturer and many other people also complained about that. Therefore, I will no longer order that. I doubt that I will order anything else from your company because of the added cost of going so compared to shopping locally. Thank you for asking.”

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Posted 1 year ago

Thank you for leaving us feedback. We do apologize for the change of flavor. Please feel free to reach out to our customer service team, we would love to help you find something similar.

Posted 1 year ago

“I purchased Dungeness Crab clusters, 25lbs and they were received in great condition, frozen in the perfect packaging to keep them frozen throughout the trip, and they were fresh tasting and really delicious. I have ordered another box for my grandkids that lives in Huntsville AL, and they are eagerly awaiting their arrival next week.... I am looking forward to doing a lots more business with Food Service Direct.....”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 1 year ago

“Never received my order”

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Posted 1 year ago

Hello, Thank you for the feedback.I do apologize you have not received your order yet. I took a look at your order and I do see that USPS attempted to deliver your order on May 18 later that day a return to sender was requested and granted. I have refunded you the cost of your order, please allow 2-3 business days for the refund to process to your account. If you have any questions please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

“Fast reliable delivery of excellent products.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Product arrived very late after several delays. Product was supposed to remain refrigerated, It arrived sloppy and hot!. I will not return for another experience and have already found and alternative method to avoid such.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize your order arrived in less-than-perfect condition. I looked at your order and see that one of our customer service agents sent you an email notifying you of a possible UPS delay. if your order arrived damaged to reach out to us and we would be happy to help. We have not had a response back from you as of yet. If you do not see our email please check your spam folder for any order updates. Because of this UPS delay, I have refunded you the cost of the order. Refunds can take up 2-3 business days to credit to your account.

Posted 1 year ago

“I love Pim's orange biscuits (soft cookies) because they are so fresh when you get them directly from the bakery in France. Although the delivery time they say the cookies will arrive seems long, they often arrive much earlier. The delivery service could have done better this time (they left the carton on the front bench where they got soaked by the rain before I got them), but because the cookies are wrapped inside each box, they were fine. These are a treat that I order for myself!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Eggplant meaty are delicious!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“Great product, fast delivery! Good selection. I'm definitely going to place more orders with this company!”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 1 year ago

“We have ordered the catfish for the 2nd time. It was just as good the second time as the first. Definitely recommended if you are going to have a fish fry. Don't mess around and try another brand first, The Price is Right, the Taste is awesome, and you can't go wrong.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Our food was packaged excellently and was very cold when it arrived”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“The açaí was packaged perfect. Great quality. Can’t wait to order more”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you! See you again soon!

Posted 1 year ago

“Food Service gets you quality food at a good price, fast. They have an excellent team that lets you know when an order is on the way and delivered so it can go straight to your freezer if needed. I'm always very impressed with their service.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I ordered unhoney. It came solidified and unusable. I contacted FoodService Direct only to be told it was an issue with the manufacturer and I should contact them. I did but never got a response. I bought from YOU, not the manufacturer. You could have refunded my purchase and contacted the manufacturer since you buy from them. I felt the customer service was awful. You don't return a bad TV to the manufacturer, you take it back to the store where you bought it!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. Customer satisfaction is our top priority. I have opened up your request and forwarded this to our customer support manager for father evaluation. Please be on the lookout for an email from us real soon!

Posted 1 year ago

“I order some canned goods that arrive dented. They were quick to fix the issue. Great products and wo de”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“I can’t get my much loved Sara Lee coffee cake where I live. I’m so thankful that I found it here and it was packed perfectly, kept cold and delivered promptly. I stored the boxes in another freezer and am able to enjoy my coffee cake whenever I desire! Thank you Food Service Direct!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews