FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I know you have to protect the product in transit... with all the cold packs you use is there not sometype of container thatcan be used beside styrofoam? I'm hugely taken aback by having to discard these big styrofoam containers to trash.”

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Posted 1 year ago

Thank you for the feedback. Please feel free to reach out to our customer service team we would be more than happy to find you a recycling plant near you.

Posted 1 year ago

“I think the item’s picture was deceptive. I thought I was ordering cups and lids because that’s what was pictured. It was only cups when they arrived. I was going to return them but customer service says I couldn’t because the box was opened and I would incur fees to ship back if it was unopened. I won’t be ordering again.”

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Posted 1 year ago

Thank you for the feedback. We apologize for any confusion caused by the item's picture, and we understand your frustration. I do see that we have sent you an email update on your claim. We'd like to look into this further and see if there's anything we can do to address your concerns.

Posted 10 months ago

“Very satisfied. Fast and friendly service. Product came well packaged and in good condition.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 10 months ago

“excellent service”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 10 months ago

“I ordered a bulk volume of Beyond Burgers (400) for my annual private Labor Day Monday Cookout via Food Service Direct. Not only did they provide competitive pricing and fast shipping, but they ensured these frozen food products arrived safely and still well frozen. I've used this fine company now for the past three years and plan to use their services again next year. Thank you!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Food came 2 times it was warm both times”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like a member of our customer service team has been in contact and is awaiting a little more information from you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 11 months ago

“Great products I have been looking for these products since I have been a kid”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Very happy with my purchase and their timely delivery”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I have always had a great experience with Food Service Direct. Fast service, good quality product.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“The service I received was good and they always kept me updated as when the package was going to be shipped and I was very pleased when the package arrived Thanks”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“This company always has what we need for large events and turns it around so quickly.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“The product was timely delivered and arrived as expected, perfectly frozen.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Order was complete and on time Interface was user friendly and simple to navigate Will be making more purchases in the fututre”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“The service was great the only problem is the time it takes too ship the item I ordered it takes a long time if you could shipping items in a shorter time that would be great but other than that it’s great because what I ordered your factory had it when no one else didn’t have it so thanks.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“I got an email asking to change my review since my issue was “resolved” and NO I WILL NOT! I’ll leave another one because you guys sent me apple juice this time and it taste GROSS! I don’t understand I have NEVER had an issue with your company what is going on? This is ridiculous. In order from you because of my severe allergy issue and this is 2 times now that something isn’t right!!!!”

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Posted 1 year ago

Thank you for the feedback. I'll be happy to help. I took a look at your order and I see that you requested for us to ship your temperature-sensitive Beef without refrigeration. Unfortunately, since this item is stated to be refrigerated on our listing and we try to uphold a certain quality standard with our orders, there is no way for us to send the shipment without any gel packs, even upon request. A manager will be in contact with you very soon, please be on the lookout for a call from us.

Posted 1 year ago

“Horrible taste. Ruined my sales. Company did not accept return and did not do anything to accommodate me as this purchase was expensive. So it was a total loss.”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team with your order details, and we'll investigate the issue further. We aim to ensure customer satisfaction, and we appreciate your understanding as we work to address your concerns. Thank you for bringing this to our attention.

Posted 10 months ago

“Very helpful, knowledgeable, friendly customer service. We use Food Service Direct for in-home purchases. Our package arrived with one broken item. This was the fault of the Carrier, not Food Service. Yet Food Service refunded the cost of the broken item immediately. Well be ordering more from this outfit....!”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“Found a very specific hard to find item. Thanks!!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Easy ordering.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews