FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Service and Delivery was great. I'm not able to find what I ordered no longer in my Kroger's store. Please help me find out where to purchase more ice cream bar.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 5 months ago

“Excellent, frozen packaging was superb, product protected (no breakage) and delicious when used at our 80 person Mother's Day event.”

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Posted 5 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 5 months ago

“Easy to shop and quick delivery! Thank you!”

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Posted 5 months ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 5 months ago

“Though the 1st 2 orders of vinegar that were shipped were damaged and destroyed by UPS, I was able to speak with two customer service reps who were very sweet and very helpful. It is really nice to actually be able to speak to a real person when there are problems. Finally received my third order with no issues.”

Helpful Report

Posted 5 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 5 months ago

“Great service and fast delivery time.”

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Posted 5 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 5 months ago

“The choices are unending. Only site I found that would sell bulk to residential customers.”

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Posted 5 months ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 5 months ago

“They offer different types of payment and they deliver immediately. It was an easy and pleasant experience from beginning to end. Food service direct is where I get my hard to find products and they have been great!!”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 5 months ago

“Website is easy to use. Products are always fresh. One of the best places to shop!”

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Posted 5 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 5 months ago

“I purchased Hill & Valley Sugar Free Angel Food Cakes (12). They were delivered in a large box with no packing. The majority of the cakes were open, out of their plastic containers. See pics below. I had to contact customer service and they refunded my money.”

Helpful Report

Posted 5 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 5 months ago

“It's easy to order. I am updated when my purchase is being delivered. Cake is sooooo delicious”

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Posted 5 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 5 months ago

“Excellent service! The postal service lost my first order and you handled the situation professionally. Great Job!”

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Posted 5 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“Why did it take so long to get here?”

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Posted 5 months ago

Thank you for the feedback. We offer a range of expedited shipping options to fit your needs. Please select the shipping speed that works best for you at checkout. If you need any assistance please feel free to reach out to our customer service team, we would be happy to assist.

Posted 5 months ago

“Excellent product and delivery”

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Posted 5 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 5 months ago

“Excellent service, came paged very well and was still frozen solid. I will be ordering from them again. Thank You”

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Posted 5 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 5 months ago

“Found exactly what I needed for my work coffee station. Perfect super fast shipping. Will buy from again. Better prices than anywhere else.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 5 months ago

“Ease of ordering, fast delivery, intact!!”

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Posted 5 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 5 months ago

“Unfortunately provider did not use enough ice or shipping took too long because item were thawing when received”

Helpful Report

Posted 5 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 5 months ago

“Item is as described and shipped quickly. No issues at all...would purchase from this seller again! A+++😋😁”

Helpful Report

Posted 5 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 5 months ago

“My items arrived damaged, photos of damage sent to Food Service Direct.com”

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Posted 5 months ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 5 months ago

“1st time customer. Individual, not a commercial entity. I ordered 1 gallon of a specific brand of tartar sauce. It arrived with an expiration date about 3 months out. I communicated to the CS people that the date was too short and I wanted a container with a date that was further out. I don't blame CS for their response. It was almost comical. Read our correspondence to check it out. I'll list some of the high points in the conversation anyway. They responded after involving 2 more people within your staff. Now you've got 3 people working on a simple request. That's a lot of wasted time over a $25 problem. Why not empower the initial CS employee with satisfying the customer? Handling a $25 purchase problem by giving the customer what they wanted? You don't trust your CS employees to make those kind of decisions? Remember, I'm a first time customer. I might actually come back and buy more stuff. Why should we attempt to satisfy a customers request when it's not in the policy we work within? Maybe because you want repeat business? Speaking of comical, the offer I got in resolution of my request was particularly tone deaf. I was sent a return shipping label to send back the container. Upon receipt at your facility and subject to approval, I would be charged a 20% restocking fee and my initial shipping and handling charges would be subtracted from my refund as well. My net refund would be around $8. FSD gets the unopened, shelf stable gallon bottle of tarter sauce back to resell to people who don't care about short shelf lives. I can't think about much more your company could do to repel me from ever wanting to buy from you again. And you'll find the only people to blame for this are the ones high enough up that approved of this process of customer concern resolution. It isn't the CS people I dealt with. I believe they work within the guardrails they are given to resolve problems. My final observation is even though you accept orders from individual people, not just end user commercial food entites, you are not geared towrds the individual user needs. Again, an upper management oversight problem, or not. Good luck digesting. Thanks for offering me the chance to comment on my experience.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, ill be happy to assist. Our company primarily caters to restaurants and other commercial entities, which is why we sell many of our products in bulk sizes. We understand that a gallon of tartar sauce may be too large for home use. We would be more than happy to assist you in finding a smaller, more suitable size of tartar sauce or another product that fits your requirements. Regarding the expiration date, the tartar sauce you received is well within our policy, as we ensure all products shipped have a reasonable shelf life. However, we understand your concern and want to provide a solution that meets your needs better. Please contact our customer service team, and we will work with you to find an option that works best for you.

Posted 5 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews