FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FoodServiceDirect did great. Initially the product I wanted was out of stock. I requested to be notified when it was back in stock. They notified me, not too long after that. I placed my order (easy) and received it in good shape a short time later (shipping was free, I really liked that).”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I have been looking everywhere for a special butter I liked. Finally found it here and was delighted to get a box full of it”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“I have multiple food allergies; therefore, I am VERY limited in what I can eat or drink. I tried a "shake" at the new POLLO PROJECT vegan cafe which I ordered plain with just the plant-based "milk" (the soft-serve vanilla I ordered) and DID NOT GET SICK!!!! I contacted the company but was informed I could not purchase the product since I was not a restaurant vendor. I don't give up easily and discovered FoodService Direct sells the product; thus, I placed an order. Your information regarding the shipping method for refrigerated/cold items and shipping time appeared to be appropriate. Needless to say, I was counting down the days/hours until my order arrived. I did make a couple of phone calls during the package transit and was informed there had been a delay or two after the item was shipped. When the order did arrive, you can not even imagine my disappointment when I discovered the package was "melting". PLEASE let me know when Food Service Direct has the means to get this product safely & intact to me and I'll be back as a customer! I appreciate that your company refunded my payment. In this day and time, I view that as a reason to be a repeat customer. (Also, I would absolutely LOVE to be able to make a SAFE shake at anytime because I have the product in my frig! It's almost a 2 hour drive back to Houston's POLLO PROJECT cafe. Thank you! Have a blessed day! Sherry Mallette”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We thank you for letting us make this right for you.

Posted 2 years ago

“Great Customer Service that doesn't end with the sale. They go above and beyond the extra mile and don't stop reaching out until sure you are satisfied. Definitely worth making your go to list”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“My delivery was great, i will be ordering more. Thanks 😊”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“excellent quality, fast delivery!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Buying in bulk saves $$$, and FSD is the place to do that!”

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Posted 2 years ago

Thank you for the order! We appreciate your business. Hope to see you soon!

Posted 2 years ago

“Food came as ordered in a timely manner. We’ll packed still frozen when delivered”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Most food delivered was defrosted and not usable. Also customer service takes days and then does not fix the issue.”

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Posted 2 years ago

Hello, Thank you for the feedback. I do apologize your order arrived to you in satisfactory condition. I do see that there was an issue with your address being incorrect. Ups has fixed this issue. Please feel free to reach out to us if you ever need help inputting your address or any order issues you have, we would be more than happy to assist you.

Posted 2 years ago

“Awesome and fast delivery.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“This is a great site to know about, even as a home consumer.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Product was on backorder when I went to order total raisin bran. Was able to check a box to be notified when available and was notified. Ordered the raisin bran when I got the email and got it within a few days. Very satisfied. Will will reorder again in a few months.”

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Posted 2 years ago

“I received first class customer service in a prompt refund of some spoiled frozen goods.”

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Posted 2 years ago

“Great customer service. Good communication. Wonderful products.”

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Posted 2 years ago

“These guys were wonderful and communicative! I had cause to contact their customer service (for an issue that was no fault of their own!) and they were absolutely wonderful! They fully resolved the problem and without a lot of hassle or rigmarole. I am looking forward to making many futures orders from them! Also, their selection of products is fantastic and I appreciate them making these items available.”

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Posted 2 years ago

“Ordering was easy and the delivery was quick.”

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Posted 2 years ago

“Ordering easy, customer service was good, appreciate being able to get product.”

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Posted 2 years ago

“Food arrived frozen solid I ordered Simplot Cottage Fries. Delicious ! Very well packed .”

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Posted 2 years ago

“This icing is great! I have used it for years.”

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Posted 2 years ago

“Frozen bread took 4 days to arrive (should have been one day). The package was warm, wet , the loaves of bread were broken into pieces and were warm and completely thawed out.All of the dry ice was melted. A very poor job of packaging and shipping.”

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Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews