FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items came cracked.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Everything has been great with my two orders.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Everything received in good order. Thank you”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 1 year ago

“I got 4 cases of chocolate Blue Bunny 4 oz cups on sale and the food cost $149. Thankful! Shipping and handling cost $50. Sent on dry ice in styro chests. The dry ice bags were empty, so I don't know how solid the ice cream was. The shipper delivered after the church staff had left for the day and I realize this is beyond your control. I got to the church within 45 min. and discovered our pastor was still there and had his son take the packages to the kitchen freezer.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Well packed, food arrived frozen. Processing time quick. Great experience each time I ordet”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Very bad shipment of croutons. Half of the bags are just filled with air, and just a few croutons if any.”

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Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. Customer satisfaction is our top priority. I have opened up your request and forwarded this to our customer support manager for father evaluation. Please be on the lookout for an email from us real soon!

Posted 1 year ago

“Excellent service, fast shipping and delivery, well-packed with dry ice. Highly recommended.”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 1 year ago

“My creamy garlic dressing is here(Just like from Chicago) Great service great quality, happy customer.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“Very satisfied with my nuts.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“On time still frozen Thanks.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 10 months ago

“Good selection. Good customer service. Poor shipping and logistics. Frozen items defrosted 60% of time. Items ordered with 3 week ship time become 'unavailable' after waiting, but no notice given until I request update, and only option is to resubmit and hope they arrive after another 3-4 weeks. That is poor logistical service.”

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Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Totally awesome”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business!

Posted 1 year ago

“Always fresh. Shipped and delivered on time.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“FoodServiceDirect.com has been handling our kefir orders for a few months. They do an exceptional job. One of their service reps, Makiah, usually helps me. She is very responsive and helps every step of the way and follows through. We will continue to work with FoodServiceDirect.com. Thank you.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“The first time I started looking for a certain product, the prices were insane. And the prices that were good, were too expensive. Then I found FoodServiceDirect. They not only had the products I wanted, they offered free shipping. Since then, I only order what I need/want from this company. They ship fast, they ship well including using dry ice to maintain the product's quality and I have never had a problem with them. Highly recommend.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you the items you were looking for. We really do appreciate your business.

Posted 1 year ago

“Please cancel my monthly shipment. It is a very good service but there has been a death in the family.Peggy Korn”

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Posted 1 year ago

Hello Peggy, thank you for reaching out, we are saddened by this news. Please know that we currently do not offer a monthly subscription as of right now. If you have any questions or comments please feel free to reach out to our customer service team anytime, we would be more than happy to help.

Posted 1 year ago

“It was a little pricey but the delivery was pretty fast and packaged really well. I’ve used them quite a few times and so far haven’t had a single complaint. Highly recommend”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business

Posted 1 year ago

“Es muy bueno en servicio y rápido.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“I like the prompt delivery of my order. I use your service to obtain food that I use for its low Sodium content. I need to limit my Sodium intake because I suffered a "Mini-Stroke" many years ago. I wish the delivery was made to the door of my house furthest from my driveway instead of the door nearest my driveway. I am obliged to use a rollator to walk, due to spinal stenosis. I have to use a hand truck to carry the order between the 2 doors.”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“I use Food Service Direct to purchase items for my specialty bakery that I can't buy in the store. I love the ease of ordering and how fast items arrive. I also love that they have the items I need since they are hard to get in other places.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews