FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was melted, they sent it again and it was also melted and stuck together. It took two weeks to get a replacement and then it showed up melted again. Don't quit your day job!”

Helpful Report

Posted 2 months ago

Dear Garnett,FoodServiceDirect.com. We sincerely appreciate your honesty and want to apologize for the unfortunate incidents you encountered. We completely understand how frustrating it must have been to receive melted and stuck-together products, not just once but twice. We deeply regret the inconvenience this has caused you, and we are truly sorry for any disappointment you may have experienced. Your feedback is crucial to us as it helps us improve our services. We would like to assure you that we are taking your concerns very seriously and investigating the root cause of these melting issues. We are actively working on finding a solution to prevent such occurrences from happening in the future.

Posted 2 months ago

“Very delicious”

Helpful Report

Posted 2 months ago

Thank you so much for your outstanding 5-star rating of FoodServiceDirect.com! We are truly grateful for your loyalty as a customer and we would like to express our sincerest gratitude for choosing us.

Posted 2 months ago

“My order arrived in a timely manner. Even in over a hundred degree weather, everything was still frozen solid and could have easily gone hours longer if needed.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that your order arrived in a timely manner. We understand that the weather conditions can be challenging, especially in over a hundred-degree weather, so we are delighted that everything was still frozen solid upon delivery. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us is exceptional.

Posted 2 months ago

“Outstanding delivery”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing 5-star rating and your kind words about FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 months ago

“Good service, good quality”

Helpful Report

Posted 2 months ago

Thank you so much for your delightful 5-star rating of FoodServiceDirect.com! We truly appreciate your kind words and are thrilled to hear that you found our service and product quality to be exceptional.

Posted 2 months ago

“Very simple or order Saved money Delivered on time”

Helpful Report

Posted 2 months ago

We greatly appreciate your feedback and are thrilled to hear that our online ordering process was very simple for you. Our aim is to provide a user-friendly platform that ensures our valued customers can effortlessly place their orders.

Posted 2 months ago

“Great folks! Work hard to resolve any issues and they are true to their word. Thank you for providing great products and service!”

Helpful Report

Posted 2 months ago

It's wonderful to hear that our team worked hard to resolve any issues you may have had, and we're thrilled that we were able to meet your expectations. We take pride in being true to our word and providing excellent products and services.

Posted 2 months ago

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

We're thrilled to hear that you had a great experience with FoodServiceDirect.com. Your support and positive feedback mean a lot to us. We strive to provide excellent service and top-notch products, so it's delightful to know that we met your expectations.

Posted 2 months ago

“Shipping is always fast and the acai base is the best I’ve found. Highly recommend!”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We are thrilled to hear that you had a positive experience with us, and we truly appreciate your support. We're glad to know that you found our shipping to be fast and that our acai base has met your expectations. We take great pride in offering top-quality products, and your satisfaction means the world to us.

Posted 2 months ago

“I love purchasing the acai from here. It always arrive on time and is consistently delicious.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We are truly grateful for your support and loyalty. We are delighted to hear that you love purchasing the acai from us and that it always arrives on time. Our team takes great pride in ensuring timely deliveries of consistently delicious products, and your satisfaction means the world to us. you for many years to come!

Posted 2 months ago

“Excellent! Everything was packed very diligently, lots of dry ice, gyro meat was completely frozen when it got to me. Meat is delicious.”

Helpful Report

Posted 2 months ago

Thank you so much for giving FoodServiceDirect.com a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We take pride in ensuring that every order is carefully packed and that our customers receive their products in the best condition possible. Your kind words about the diligent packaging and the abundance of dry ice are greatly appreciated. It is wonderful to know that the gyro meat arrived completely frozen and ready to be enjoyed.

Posted 2 months ago

“FoodServiceDirect always makes sure your items are well packaged and arrive frozen when needed. Excellent customer service!”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. At FoodServiceDirect, we always strive to ensure that your items are carefully packaged and arrive frozen when needed. Your satisfaction is our top priority, and providing excellent customer service is something we take great pride in.

Posted 2 months ago

“On time and good”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate FoodServiceDirect.com with 5 stars! We highly appreciate your support and are thrilled to hear that you had a positive experience. We work diligently to ensure that your orders are delivered promptly and that the food quality meets your expectations.

Posted 2 months ago

“Everyone there was wonderful, the quality was superb. The whole experience was amazing. I will be doing business with them for a long time.”

Helpful Report

Posted 2 months ago

We are delighted to know that you found the quality of our products to be superb and that the whole experience was amazing for you. Rest assured, we will always strive to provide you with the same level of excellence in all your future interactions with us.

Posted 2 months ago

“This company is great, the whole process has been very easy and convenient. Life long customer.”

Helpful Report

Posted 3 months ago

We're glad to know that you found our company great and that the entire process was easy and convenient for you. We strive to provide a hassle-free and enjoyable shopping experience for all our customers, and it's incredibly rewarding to hear that we have succeeded in doing so. We are truly grateful for your support and we value you as a customer. Rest assured, we will continue to work hard to meet and exceed your expectations, ensuring you remain a lifelong customer.

Posted 2 months ago

“excellent delivery & prompt timing, however - prices very expensive.”

Helpful Report

Posted 3 months ago

Thank you for the great feedback! We hate that prices might be a blocker for you. If you ever need assistance finding an item within your budget please feel free to contact our team and we would be happy to provide some recommendations. We also have great marketing emails that will sometimes send promo codes if you would like to sign up for those as well.

Posted 2 months ago

“Not honestly given right information before I placed order and don’t accept returns while order still pending ship in their warehouse.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 3 months ago

“Always good product.”

Helpful Report

Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“this is the second time that ordered the Almond Butter Croissants. The first delivery the box was placed on my front porch and My IPhone alerted me that the delivery was there. I immediately brought the box in , opened it and found that the dry Ice had all melted. The container seemed to be appropriate for shipping frozen food . However, the croissants had all thawed in the box and congealed. and I had to literally pull each one apart. FSD fortunately sent a second box at no charge. When I had prepared the last of the croissants, I ordered from Webstaurant and a very similar situation happened and I had to pull their croissants apart before I could choose decent looking ones to prepare for my family and guests. This last order for your company had very little dry ice still intact and several croissants have had to be pulled apart again as approximately thirty were thawed and congealed again. I'm sure you deliver these croissants to restaurants but probably in Iced/refrigerated trucks. It is the shipping without enough dry ice to keep the croissants from thawing prior to final destination. so I don't think I will be repeating this order.”

Helpful Report

Posted 3 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 3 months ago

“Bought sausage on a stick. Delicious , thank you.”

Helpful Report

Posted 3 months ago

Thank you so much for the glowing 5-star rating of FoodServiceDirect.com! We appreciate your feedback and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are committed to providing you with delicious and high-quality products. We hope to serve you again soon!

Posted 2 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews